May Fair Hotel

市内中心地で観光にもショッピングにも近く大変快適でした。部屋も広く家族で泊まりましたがゆったりと過ご- すことができました。

シャワーの後、床がけっこう濡れてしまうこと、駐車場がなく車を止める場所を探さなければならなかったこと- が残念です。

ロケーション・朝食は良いが、フロントスタッフの対応が悪い。部屋（Delux　Room）は価格にしてはちょっと物足りない。隣の声が丸聞こえ。

フロントスタッフの対応が悪すぎる。予約情報が間違っており（1泊2室のところを2泊1室と、また部屋代・- 朝食有無も全く間違っていた）予約時に時間をかけ、それを正しても謝りの態度もなかった。チェックアウト時- 、そして換金時の計3回、他のスタッフからも同様のことを聞かれ、その度に確認の為、結構な時間を待たされ- た。チェックイン時に同様のことを聞かれて正したと話しても、「それは私か？」と逆切れされたので、お前じ- ゃなく君が働いているホテルだよと旅行中なので怒りたくもないのに怒ってしまった。スタッフ内の情報共有化- が全くなされてなくて教育も悪い。これは組織的な問題。ロンドンには出張でも良く行くが、もう二度と泊まる- 気になれない。

the only good thinsg were the door men and the bed - everything else was completely lousy including the concierge service and room service

Terrible concierge service. luggage not brought to room for over 8 hours from check in. After 10pm my husband had to go and get luggage from Conciege. Room service ws appalling - had to wait over 1 hour for food on two occassions and was cold when it arrived. Requested Earl Grey tea - not provided. Charged for breakfast at check out when breakfast was already included in the booking. Complained to duty manager on first night who promised flowers and champagne as an apology. This was not provided until requested by my husband - eventually provided 1 hour before checkout after 3 night stay! Spoke to another duty manager just before checkout who reduced bill accordingly

we have had junior suite and you cant open the window properly. Aircondition noise if you open the window is unbearable.

Nothing, check in took too long, only 1 person on the desk. Given a room on floor 8 and lift took too long.Our room had a view of building works across the street. The room was the smalest I have stayed in for some time, suitable for 1 person only. They could not move us "hotel full". Charge of £245 per night is not right for what we got. Will never stay at this hotel again. This hotel needs a refurbishment, not the cleanest, breakfast not great, some staff need training. We saw a person put the knives and forks etc on a chair while she wiped the table then set the table with same!!!! How clean was the seat on the chair??

They have a wonderful policy of giving an upgrade if a better room is available, we had the best stay we have ever had

Location is perfect for a shopping week-end. Rooms are convenient for families

Lifts are very slow and not enough lifts in the hotel (3 lifts for so many rooms)

Atmosphere, Service, Location and Comfort

The location

It was a dissapointment. The room was dirty (waste marks in the toilet, hairs in bath and general hygiene). This meant that the cleaner had to come and do the cleaning. Also, instead of having samples of shampoos and shower get it was in a form of a dispenser of which the shower gel had been diluted.

First class hotel in a fantastic location in the city, however the good rooms are fantastic and the basic rooms are basic.

First class hotel in a fantastic location in the city, however the good rooms are fantastic and the basic rooms are basic.

its position and facilities

simply stylish style, location

the bar is exelent

the wordrobe in bathroom and the noises at the street at knight with the truks unloding all the time every night was loud