May Fair Hotel

Ligging en hotelkamer, super! In tegenstelling tot haar collega's van de bar en bij de receptie was de dame in de ontbijtzaal zeer klantvriendelijk, zij verstaat haar vak. Helaas is mij haar naam ontschoten maar zij 'liep' op zondagochtend de tafels voor de keuken.

Ontvangst bij receptie, iets arrogante houding en niet te verstaan engels. Omdat de ontbijtzaal 'overvol' zat mochten wij en zovele anderen plaats nemen in de bar. Het personeel van de bar was erg druk met rondlopen en gegevens van het ontbijt invoeren in de computer en had daardoor weinig 'oog' voor de gasten, daardoor duurde het ontbijt veel langer dan ons lief was.

lokatie was zeer goed en personeel was zeer atent hoffelijk

jammer, bij ontbijt buffet zat er schimmel op tomaat we hebben er iets van gezegd en het was nette geweest als ze er op terug gekomen waren nu werd schaal weggehaald en gecontrolleerde weer terug gezet

the only good thinsg were the door men and the bed - everything else was completely lousy including the concierge service and room service

Terrible concierge service. luggage not brought to room for over 8 hours from check in. After 10pm my husband had to go and get luggage from Conciege. Room service ws appalling - had to wait over 1 hour for food on two occassions and was cold when it arrived. Requested Earl Grey tea - not provided. Charged for breakfast at check out when breakfast was already included in the booking. Complained to duty manager on first night who promised flowers and champagne as an apology. This was not provided until requested by my husband - eventually provided 1 hour before checkout after 3 night stay! Spoke to another duty manager just before checkout who reduced bill accordingly

we have had junior suite and you cant open the window properly. Aircondition noise if you open the window is unbearable.

Nothing, check in took too long, only 1 person on the desk. Given a room on floor 8 and lift took too long.Our room had a view of building works across the street. The room was the smalest I have stayed in for some time, suitable for 1 person only. They could not move us "hotel full". Charge of £245 per night is not right for what we got. Will never stay at this hotel again. This hotel needs a refurbishment, not the cleanest, breakfast not great, some staff need training. We saw a person put the knives and forks etc on a chair while she wiped the table then set the table with same!!!! How clean was the seat on the chair??

They have a wonderful policy of giving an upgrade if a better room is available, we had the best stay we have ever had

Location is perfect for a shopping week-end. Rooms are convenient for families

Lifts are very slow and not enough lifts in the hotel (3 lifts for so many rooms)

Atmosphere, Service, Location and Comfort

The location

It was a dissapointment. The room was dirty (waste marks in the toilet, hairs in bath and general hygiene). This meant that the cleaner had to come and do the cleaning. Also, instead of having samples of shampoos and shower get it was in a form of a dispenser of which the shower gel had been diluted.

First class hotel in a fantastic location in the city, however the good rooms are fantastic and the basic rooms are basic.

First class hotel in a fantastic location in the city, however the good rooms are fantastic and the basic rooms are basic.

its position and facilities

simply stylish style, location