Radisson Blu Edwardian, Grafton  

Position

I had an appointment at the University College Hospital at 8am, therefore it was not convenient to travel from home that day. As I was required to stay in the hospital overnight I booked a double room for two nights, for myself and my wife on the first night and for my wife only on the second. The hotel was only 300yds from the hospital, the only reason for booking it. On check-in I was told the hotel was overbooked, despite the fact that I had already paid for the room, I was offered The Mayfair hotel and I explained the reason for staying at the Grafton was it's closeness to uch. After much arguing they offered a twin room, but I said that I had booked a double. The third member of staff found a double room for us but there was only 1ft clearance between the end of the bed and the wall, it meant that to access the desk you had to climb over the bed.

poor 4star stayed at lots of radisson before and all very good this hotel was very basic rooms very good hot water but no cold the cold tap came out hot as well we needed a hotel near the hospital as my dauther was due a operation and wanted a place that could relax her in lovely suroundings no our room sorry too noisy all night with bin carts wakeing us up at 5am then a house morning call that we didnt order at 6am

Nice bed, complimentary water and voucher

Easy access to the under ground

I like the speediness of check in. I like the staff. I like the bar & the cosmopolitan's are pretty good too

The room itself was absolutely boiling & it took me ages to get the air con to kick in! Made it very uncomfortable

Good location, reasonably priced for location. Bar prices reasonable.

Easy check in, comfortable bed, all expected facilities. Our room was ready for check in at 11.50.a.m. which was a bonus.Just 20 yards from Warren Street station , which was useful as it was raining, and near to Euston station.Good concierge service. Breakfast would have been a bonus, but the flexibility to purchase it separately helps to keep down the price.

Excellent location

Breakfast was appalling! Food ran out, total chaos, extremely expensive and the service was poor. Had finished my breakfast before I was offered tea!! Too much noise in the bar on Saturday evening - additional function going on and staff preoccupied with the party guests.

On arrival we were upgraded from a double to a king and the difference was an incredible improvement on our previous stay in a double. The spaciousness and facilities were now those that you would expect in a 4/5 star hotel.

Location, comfort, quality of fittings/decor

Ventilation fan in bathroom excessively noisy and ran for 24 hours per day. It could not be switched off.

Prompt friendly and efficient staff on reception, covered all necessary points on check in and quick efficient check out. I think the lobby refurbishment looked fantastic (visisted before and is much improved)

Our visit on the whole was very good, however, have to say the bar area leaves alot to be desired. When we did try and use the bar facilities a large group were gathered around the bar thus blocking the entrance - very bad bottle neck due to new layout. We did manage to squeeze through to find the whole bar empty (probably due to the fact that nobody could get through the entrance). Only one member of staff was serving thus no chance of a drink for quite a while thus we left and used the bar a few doors down our whole stay. Such a shame really which was definately down to new layout causing a bottle neck and lack of staff, the bar tender was trying his best.

The hotel is very close to the main sightseeing, Oxford Circus and metro stations. There are plenty of shops and places to eat around it, getting tothe hotel is easy and convenient.

I was surprised to see a really small room for the price paid - mine was OK but my colleague's was tiny little one. Breakfast was not included in the price so I cannot say anything about it .

Friendly Staff and good food and decor