Radisson Edwardian Kenilworth Hotel  

Location excellent, attractive decor, comfortable bed.

Reception staff (Terrence?) very rude, was already arguing with one guest when we arrived. Seemed clueless in first believing we had booked two adjacent double rooms, then when we said we only booked one room telling us we had booked a twin. Despite our insistence that we had requested a double he said the hotel was full and we had to take a twin. Asked to speak to manager, he then proceeded to see to other arriving guests and failed to call manager. We had to find and complain to another member of staff who immediately found us a double room. Had the first receptionist not been rude in raising his voice and talking over me perhaps I would have taken the room he wanted us to have in the first place, but as it was it was a sure-fire way to wind a customer up! Only other complain was the lack of a reading light by the bed, the ceiling spotlights are not suitable for reading.

Staff were very professional.

Bathroom could have been cleaner

big comfty room

not enough tea/coffee in room,

At reception the check-in clerk was very friendly. He tried very hard to find me a quiet single room. Would stay there again.

Location, price and comfort.

EXcellent location and value for money

Room was a getting a bit tired looking.

Ideal location particularly for shopping! Approximately a 5 minute walk to Oxford street and the metro. Staff were wonderful and very helpful, always greeting you as you entered and left the hotel. The room was also lovely, comfortable and very clean.

1. The receptionists were really kind and well-trained. 2. The room is very clean and equipped very well for travellers. Thanks to the hotel, I became to love London. 3. The place is perfect for visiting the tourist attarctions in London.

1. The internet wireless connection inside my room worked very well with I-phone, but was often cut in my lap top on the first day. Finally I had to call to get the Password for the wireless connection. 2. Any cosmetic mirror was not on the desk. I had to use the mirror inside the bathroom and the hair drier's line was a bit short. 3. How to roll down the gorgeous window curtain? During sleep, I wanted to roll down the curtain, I couldn't make it.

Perfect for a weekend tour!!

Great location. We got a good deal on the room.

Can't believe the room would be worth the full price that we got a discount on. Not enough refreshments provided for making tea. No way of making the room less hot than it was - it was too warm overnight

The staff were very friendly and helpful. The hotel itself beautifully designed, very modern. Breakfast was lovely but slightly overpriced but that's what you expect in London. Location was fantastic. Will definitely stay again!

That there wasn't a mirror in the bedroom, only in the bathroom, nightmare when your trying to get ready!

friendly staff good lokation

it was very noizy in the morning they do have a problem with slamming doors ,so much that i will not go back. furthermore are the doubblebeds not big enough for two normal adults.

Every time you go outside your room the housekeeping clean and tide it. Great location' the stuff were very nice and helpful.

The multimedia center in the room was difficult to manage there is only internet access without the other computer serves like Skype and it was not free!! There is a wi-fi in the hotel however it was very weak and our Smartphone couldn't connect and thus we had to use the internet in the multimedia center.