Radisson Edwardian Kenilworth Hotel  

Location excellent, attractive decor, comfortable bed.

Reception staff (Terrence?) very rude, was already arguing with one guest when we arrived. Seemed clueless in first believing we had booked two adjacent double rooms, then when we said we only booked one room telling us we had booked a twin. Despite our insistence that we had requested a double he said the hotel was full and we had to take a twin. Asked to speak to manager, he then proceeded to see to other arriving guests and failed to call manager. We had to find and complain to another member of staff who immediately found us a double room. Had the first receptionist not been rude in raising his voice and talking over me perhaps I would have taken the room he wanted us to have in the first place, but as it was it was a sure-fire way to wind a customer up! Only other complain was the lack of a reading light by the bed, the ceiling spotlights are not suitable for reading.

Staff were very professional.

Bathroom could have been cleaner

big comfty room

not enough tea/coffee in room,

Stylish, excellent staff, great location.

No parking,disappointed with the size of the room booked on internet the photos show the rooms looking much larger naughty!! Would not recommend for this reason

Overall the hotel is good, the services provided were of decent level.

The room price is not worth of the room size and quality, it was very cold in the room.

Very close to Covent garden, within walking distance of many theatres,bars, restaurants and shops.

Check in and check out staff very abrupt and a little arrogant

Location was good , in easy proximity of central london

no bar in hotel breakfast room was dowdy with no natural light got an alarm call on my first morning at 7.45 when i hadnt requested one and was lying in !

Fantastic location, well maintained and very helpful staff.

The room was very well appointed generally but very small (room 025), it was also next to a corridor firedoor which was noisy during the night as other guests returned. Finally I don't understand why there was enough coffee and tea for 8 drinks, but only enough milk for two drinks? Very simple to put right but very irritating.

Very close to theatre,

Small Gym

Great location. Really helpful staff. Love the feel of the place. Would definately stay again.

Cleanliness

Room was very small. Was in the attic so the ceiling was slopped.

Excellent staff, very friendly and knowledgeable. Room was comfortable and felt very secure. I was offered a map of London on arrival and the receptionist highlighted the places we knew we were visiting, which was a nice touch.

The only comment I have is around the lift, there was only one and it did seem to take a long time to arrive. But this is a minor point and did not detract from my enjoyment of my stay.