Radisson Blu Edwardian, Kenilworth  

Very friendly and helpful staff. Cannot really fault them on anything. Room was spotlessly clean and I loved the lemongrass scented toiletries.

Being claustrophobic, I did not like not being able to open the window in my room. I found the room decor a bit too bland but this is a minor point.

Noisy, small room, bad ventilation.

Good service, professional staff, central location clean rooms.

During breakfast: Make sure that there are juice available all the time, that egg cups are available all the time and that cheese is available (not baby cheese)!

Great location, friendly staff

Location. Breakfast

Only one lift for 7 floors. Very small bathroom. On a very noisy corner. Slow service for dinner

Efficiency at desk and concierge. Friendliness of staff.

The restaurant (dinner and breakfast) was excellent, as was the location. The bed was very comfortable, and there was lots of hot water. The staff keep the hotel spotless.

When I arrived in my room the tv remote didn't work (one call to the electrician). When the electrician noticed that I could not get an outside line to call the us, he helped to get that fixed, but that evening the outside line again would not work. I asked the front desk to find out which terminal at Heathrow was the right one for my outbound flight (since United and Continental are merging) and they forgot to do that. I was told my room was an upgrade, but there still was no stand-up shower, which I ought to have been told about.

Location was excellent for our needs....staff were welcoming...room was clean....bathroom clean ,,,bed comfy...

Too large a table in the room...could do with being half the size...robes a bit stiff...toiletries smelt like repellant!!

I arrived very early & was met by very friendly & efficient staff who kndly gave me room immediately which was perfect in all ways/comfortable bed/nice view & all round convenience one would expect from a radisson Hotel!! No facilities were used as I only spent one night there!! The location was excellent for my requirements & close to Oxford Street/Tube Stations etc !!

standard of rooms security - keycard related

breakfast dis-organised staff not as attentive

Very close to Covent garden, within walking distance of many theatres,bars, restaurants and shops.

Check in and check out staff very abrupt and a little arrogant

Fantastic location, well maintained and very helpful staff.

The room was very well appointed generally but very small (room 025), it was also next to a corridor firedoor which was noisy during the night as other guests returned. Finally I don't understand why there was enough coffee and tea for 8 drinks, but only enough milk for two drinks? Very simple to put right but very irritating.