Radisson Edwardian Mercer Street  

Its location.

We stayed in room 618. The toilet seat did not fit the bowl and the seat would not stay up when raised. When men stand to urinate they prefer not to splash over a seat. When a seat will not remain raised men will normally move to the side of the bowl and carefully hold the seat up with a judiciously placed knee. The manic designer of the room located the toilet within an area that denied the user access to either side - it must have been a woman who designed this. The tv screen/system rather cutely only revealed the instructions on how to turn it on when it was turned on - obviously designed by a sadist (as with the toilet)

Great and peaceful location, in walking distance from the best central London focal points

The only negative aspect of the rooms is the very horrible velvet-like texture and ugly colours of the extra cushions and spreads over the beds. These are surely not needed and as long as you get rid of them (into a cupboard or onto a floor corner) everything is perfect!

We have stayed here a number of times previously when it was "The Mountbatten" as it is in an ideal location for the usual tourist sites of central London and of course the theatres. The refurbishment has greatly improved the whole experience of staying at hotel. We will definitely return.

The location is unbeatable, right in the middle of central London. The staff were excellent - friendly, helpful. The renovation is lovely and everything feels very new and fresh. Great views across London from my hotel room.

The gym was unavailable due to the renovation - which I didn't know before booking. It was possible to use the facilities at sister hotels, but this was too much of a hassle so I skipped my workouts.Rooms on lower floors might be noisy due to the area being quite lively.

This is the third consecutive year that we have stayed in this hotel. We have also stayed in the Radisson in central Manchester on several occasions.Radisson offer good quality accomodation with attentive staff.

The staff were extremely helpful, and the location is wonderful

It is incredibly overpriced

Room and bathroom tastefully furnished and modern.. Staff very friendly and helpful. Breadkfast excellent. Very good location for Convent Garden.

I would have liked a choice of pillow. One feather one would have been good. the 'dunlopillows' are hard and unforgiving. The safe situated where it was on the floor inside the wardrobe and at one side was almost inaccessible!

Location is great for the shops, restaurants, bars and clubs of Covent Garden. Refurbishment has been done very well.

Travelling on foot to the hotel, there is no 'Radisson' sign to indicate the hotel. It is easy to miss it. Google maps just confuse it. The hotel is on the corner of Mercer street and Monmouth street - very simple! - when you know.

The staff were very friendly and accommodating making me feel nothing was too much effort. The bar/restaurant staff were friendly and attentive with the food being good, however the drinks were over priced compared to similar bars in the area. Great location for shopping right in the centre of Covent Garden. Overall I enjoyed my stay and would definately stay again.

As above my only dislike were the drinks were overpriced compared to similar bars in the area.

Staff are the real stars here! The bedrooms could be slightly bigger (but this is, after all, central London) and better appointed, but all members of staff will really do all they can to turn your stay into a wonderful experience.

It´s very cold, when you don´t have the card in the contact, the heating is off, and when you arrive late in night, the room is frozen.......!

Great place to stay and very friendly staff.