Radisson Edwardian Mercer Street  

Location near Covent Garden amongst all of the boutique shops and small restaurants and bars is perfect. The hotel itself is not branded "Radisson" from the outside, you are looking for "Dial Bar & Restaurant". The staff could not be better, the hotel bar and restaurant is luxurious and appealing; you can tell this by the amount of walk-in customers that are not hotel guests.

Its location.

We stayed in room 618. The toilet seat did not fit the bowl and the seat would not stay up when raised. When men stand to urinate they prefer not to splash over a seat. When a seat will not remain raised men will normally move to the side of the bowl and carefully hold the seat up with a judiciously placed knee. The manic designer of the room located the toilet within an area that denied the user access to either side - it must have been a woman who designed this. The tv screen/system rather cutely only revealed the instructions on how to turn it on when it was turned on - obviously designed by a sadist (as with the toilet)

The location is unbeatable, right in the middle of central London. The staff were excellent - friendly, helpful. The renovation is lovely and everything feels very new and fresh. Great views across London from my hotel room.

The gym was unavailable due to the renovation - which I didn't know before booking. It was possible to use the facilities at sister hotels, but this was too much of a hassle so I skipped my workouts.Rooms on lower floors might be noisy due to the area being quite lively.

This is the third consecutive year that we have stayed in this hotel. We have also stayed in the Radisson in central Manchester on several occasions.Radisson offer good quality accomodation with attentive staff.

The staff were extremely helpful, and the location is wonderful

It is incredibly overpriced

Location is great, staff were friendly, less than 5 minutes walk from Covent Garden Tube. Nice shower.

Room is tiny! The bathroom is about half the size of the bedroom. No mini-bar

The best things about it was the location and value for money.

Clean, modern rooms. Stall showers.

That awful fragrance that you have piped into the lobby--it is stifling. What is wrong with clean, fresh air? The new lobby arrangement is definitely a major step backwards from the old layout. This new setup is cold and uninviting.

I liked the decoration of the hotel and the fact that it was from walking distance to a lot of nice shops in the nearby streets, as well as theatres to enjoy a musical.

We were not given any new paper roll once, but it was just a mistake of the cleaning lady.

The location, the rooms were clean, and the bathrooms modern!

The reception staff very rude! We arrived with a booking for them to tell us we had no reservation and our hotel was around the corner, after 30 minutes on google maps walking around it kept taking us back to this hotel. We went back in, and were told we had to wait 30 mins while they made us a new reservation. At 10pm New Years Eve this was very frustrating, as we wanted to go out and enjoy our evening. After 30mins waiting to check in, I asked the man why it was taking so long, we got a very rude response and told us it would take as long it takes! When we arrived back to the room, the TV didn't work, not something you would expect from a room that cost us £300 a night. Upon checking out the next day, they tried to charge us £350 for the room, when we reserved at £300. We showed them our original reservation at £300, and it took them another 30 minutes to change our final bill back to the original price. With no apology for the delay, or an offer of a drink while we wait!

Top class hotel, staff & location. We have stayed here before & will certainly return!

Loved everything about it. Room was lovely and comfortable and perfect size for what we wanted. Really impressed with decor. Also loved the bar and friendliness of the staff. Would stay again.

Probably just the price, a little bit expensive.