Radisson Blu Portman Hotel, London  

To be honest we were very disappointed with the rooms! They are very outdated and there was no space to move! Thought Radisson would have better standards than that!

Location and concierge

There was no heating in the room on one of the coldest nights of the year.

Location., Location, location and this was really important for us as I was travelling with my 90 year old mother and almost blind husband. The staff is helpful and the atmosphere is relaxed. For a small fee, we were able to upgrade our rooms to junior suites.

Unfortunately the rooms were very cold. We had the airconditioning set ast 30 degreees, however, the rooms never got warm and cosy. The hotel could propably do with some refubishment. What did surpise us was the cost of nuts, crisps and sandwishes in the lobby, and the very long ques for breakfast. The latter made us walk to nearby coffeeshops, of which there are plenty, rather that waiting in a line that did not really move.

Breakfast was wonderful , location was helpfully for shopping

Room area not enough for family contain 4 persons

Brilliant location for walking to Oxford Street, Knightsbridge, Mayfair. We had been upgraded to a superior room when we arrived which was great - the room was fine and had good air conditioning. Staff were excellent, and hotel allowed us to check in early (around 11am) and check out late (2pm). Nicely quiet at night in spite of central location.

The bathroom was disappointing relative to the price/hotel grade. It was clean but dated, chipped bath, poor shower, shower curtain etc. It was our only quibble and not a big one - would still recommend hotel.

The room was good value as we were upgraded to the executive club room.

There were old clothes left on the roof of the ground floor which we overlooked from the third floor. There were hairs around the plug from previous guests in the bathroom sink which I found extremely disgusting The lobby/lounge area was very dingy and looked way below par for this type of hotel

Location

good Location

Overall the hotel is good for service, fair value at times, better than most hotels in its class. I would love to see service levels equal to the Radisson Blu in Birmingham. Should alterations be made to some of its rooms, please have a walk in shower, as the bath is redundant for many guests. Please improve the lighting level in the room. I have stayed twice at this hotel and prefer it to most hotels that I stayed in whilst in London.

My shower in room was faulty, I was given up-grade without dispute. My safe in up graded room required de-coding .maintenance failed to attend to same during day while I was out but a further reminder on my return that evening rendered immediate attention. The reception staff attempted to aid me in a cancelation of another hotel booked for 1 night stay elsewhere. Hotel in question refused to refund me any monies.Your staff attempted to make up my financial loss by continuing my room up-grade and including breakfast in price.Breakfast menu was 1st class! On day of departure the concierge down-loaded and printed my boarding pass for my homeward flight.The staff are superb! My schedule did not allow me opportunity to avail of Spa facilities.Maybe next time! Booked 1 night, stayed 2. Ann.

effectiveness of staff, nice size room, great breakfast, business class room.

shower's water pressure

Location, free wifi

Rooms overdue for a refurb. Concierge desk always on the upsell rather than give genuine advice.