Rafayel Hotel & Spa  

The staff were very helpful and friendly. The room that we had was clean and spacious.

Large bedrooms with interesting layout. Comfortable beds. Excellent, simple to use showers. Frustratingly subdued lighting beloved of boutique hotels. Outlook not great unless you try for a river view but not an issue as, to me, this is only really a brief stop-over hotel. Pleasant position on riverside. Adjacent heliport not a problem. Only one 'copter took off which was exciting for the grandchildren. They don't fly during the night. Advice.....If you are just going to the other side of the river, for instance, to Knightsbridge, King's Road, museums etc, get a bus or taxi as it's a waste of time getting the shuttle to Clapham Junction. Reception polite and helpful but so low-key it might be interpreted in quite the opposite way.

The breakfast was fresh and eggs were cooked to order rather than sitting in a leathery mass. However, restaurant food in the evening was tasteless and over priced. Nevertheless, when we sent a dish back it was replaced without demur. Warning.......there's a plate glass window with no threshold markers inside the cigar bar and I walked straight into it as had another customer. Very painful and of course, dangerous.

There was a lot of noise from other room doors throughout the night. Restaurant staff surley

exceptionally good staff, large rooms, very impressed.

This hotel was a very great experience for us. Loved all the hi fi gadgets installed in the rooms, valet service was quite a necessity as there were no parking spaces for residents which I did find should have been included... But overall this is by far one of the best we have been to.. The rooms were always scented discreetly which makes it feel fresh... Loved it , we dint have to use the shuttle service so would not be able to comment... Enjoooyyy,

Nah nothing worth writing about :)

Lovely spacious room and very pleasant people on the desk. The 2 men who drove the hotel 'taxi' were lovely.

My husband and I were extremely happy with our stay the Hotel Rafayel. The room was luxurious and the bathroom very spacious with a fabulous shower. We choose the Rafayel because of its location and the free shuttle service to Clapham Junction (to catch the overground train) was a bonus and it was perfect for our needs.

Room size & river view

Excellent facilities, ever so friendly, very attentive staff, good location, excellent shuttle services to the tube station, spacious room, perfect temperatures, good hotel facilities including a good bar and restaurant. It felt like a 5* hotel.

The room was very clean with all the modern facilities, staff helpfull

The location wasn't great a fair walk to the tube station, although the hotel did a shuttle service every half hour you need to book in advance

It is by far the noisiest hotel I ever stayed in (poorly insulated ?)

The staff were lovely, they were so helpful! Also the taxi service that they run was very helpful! Would defiently recommend this hotel to anyone.