Rafayel Hotel & Spa  

Staff Hotel room and great bed Location by the water Cleanliness

Pillows in the room Some Spa staff not able to speak English Not so easy to get to, taxi is best but expensive

quality of fixtures and fittings

the spa was good value for money if using the deals available

the minibar was over-priced

I would stay again we had a great veiw and the staff where very helpfull and the room was lovely

Had a little trouble with the shower and the aircon would not go off so it was cold at times

Modern, clean

Didn't have any character

Amazing spacious rooms. Spa is so relaxing and good value for money.

A little far from everything but the hotel runs a fantastic shuttle service to the nearest tube and rail station.

Room service excellent. Spa lovely and room comfortable. Pleasant staff and couldn't do enough really helpful. Thank you for personal touch.

Hotel beautiful but good bus service yet not much nearby. Should promote nearby restaurants etc

Very impressed with the quality and level of decor/facilities in the room

n/a

Nice view to the river (if such room), good quality of beds, shuttle to main tarin or metro station, fit for long walks along the river.

Loud in the morning from the cleaning staff, have to pay to watch movies.

nice & quiet place.. very wide room..free shuttel to station

far away from underground and bus station.

Brilliant shuttle service very friendly and helpful.

Bit disgusted I was charged over 20 quid for two frozen pizzas

Really friendly and helpful staff...nothing was too much trouble. Shuttle service to underground station a real bonus - would probably not have stayed without it as the walk to the nearest station took a while.Spa looked amazing, really sorry I didn't have time to experience it.

The room is super spacious and big windows - natural light. The restaurant by Thames is a perfect place to have your breakfast or dinner. Excellent food! Brilliant experience!

Hotel/room/bathroom / duvet all excellent , hotel let us drop bags early so we could go exploring, can book free shuttle to train station, tv channels were good, duvet was feathers. Bathroom was large, shower was excellent after a full on day, shuttle driver was a very friendly man a +++

Drinks in mini fridge were expensive so took our own from sainsburys ! :) one lady on reception want as helpful as the others.

The staff were very helpful and friendly. The facilities in the room and the hotel itself. The view overlooking the river.

Cleanliness

Location

Clean, contemporary, comfortable, the upgrade to the apartment and the main ruling that we could take our dogs in :)

Having to be escorted to the car when I needed something out of it.

Great view from room overlooking Thames and London Heliport. Lots of nice little touches in room such as over-bed mood light, TV in bathroom, integrated sound system with iPod, roomy shower and well equipped mini-bar (watch out its pricey if you get carried away!) Great location, 15 mins from Victoria in a cab. Hotel bar was fantastic in the sun sat on the embankment and the barman had a great sense of humour.

Nothing major at all. All the little things were outweighed by the general excellent quality of everything else.

Friendly staff, spacious rooms, half price restaurant

Nothing

I love everything about this hotel and that's why I regularly stay here

views from room were amazing card and chocolates in room on arrival for our anniversary was a lovely touch, we were made to feel very special

The room was excellent and the staff were very professional and courteous

I didn't like that I couldn't get a spa treatment and I called a week before to book it. The breakfast was very expensive and should have been included in the room and also the parking every time I left the hotel and came back I had to go in reception and can I park back my car in the car park. Also the restaurant drinks were expensive I brought a shot Yager bomb and it came to £12 very expensive for a shot

It's the best of hotels and the worse of hotels. The rooms are high spec and modern but there are basic design flaws. The overall room size is large but we entered into a gloomy empty area with no furniture and dark tiled flooring. To the left was a spacious and very well equipped bathroom with a large separate shower. In front was a small area containing a desk with plugs for gadgets. Through this and round the corner was the main bedroom area. The bed was comfortable but there was only one small chair and no table. For a five star hotel this was not good enough - two people should be able to sit down at the same time and have somewhere to put their cups or glasses. All of one bedroom wall was window and we had the 'urban' outlook, which consisted of views of a builder's yard, a storage facility, several 60s tower blocks and a busy road. There was no privacy except by closing blinds. The lighting in the room was the worse we have encountered in a hotel and it was almost impossible to read by at night. The location on the Thames, just across from Chelsea is good with riverside walks. However Clapham Junction, a great transport hub, is about 20 minutes walk away and there is little close to the hotel in terms of cafes or bars. We can see why some people liked this hotel, but we didn't.

See above

A very comfortable clean hotel with staff that were extremely courteous and attentive at all times. I liked the complementary taxi service to the nearest underground or overground rail network and the fact that the hotel was well sited on the bank of the river Thames. The hotel also also has an underground car park and I will use this as my future hotel of choice in London.

There was nothing to dislike about the hotel.

Clean and modern facilities Breakfast overlooking River Thames at Chelsea. Free shuttle to Clapham Common.

Airconditioning in room - was not able to reduce below 19c degrees. Unable to open windows to get fresh air.