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Newest reviews for Rafayel Hotel & Spa

  • Chris
      United Kingdom
    August 23, 2014

    Room was clean

    Difficult to get to on public transport. Not much lobby area. Surroundings not uplifting.

    5.8

  • Thomas
      United Kingdom
    August 19, 2014

    The staff were exceptional. The apartment was amazing, the view was ridiculously good!

    I had to leave!

    10

  • Jonathan
      Malta
    August 19, 2014

    it is a good hotel nice area good if you have a car.

    8.8

  • Bernadette
      United Kingdom
    August 19, 2014

    So relaxing and comfortable in the room. Didn't want to leave!

    The staff were very rude and unhelpful.

    9.2

  • Sabrina
      United Kingdom
    August 17, 2014

    The style & comfortable quality of hotel and facilities it had to offer. I will be booking another stay before the end of year.

    9.6

  • Colm
      United Kingdom
    August 16, 2014

    Good size bedroom.

    Apartments on top don't make for good first impressions . Only a restaurant / bar in which to have a drink , Extractor fan didn't work in bathroom .

    6.7

  • Gyorgy
      United Kingdom
    August 2, 2014

    We had The Thames room which gave an amazing view onto the Thames. Friendly and helpful staff.

    8.8

  • Anonymous
      United Kingdom
    July 31, 2014

    Brilliant hotel ,extremely worth the money. The room was very spacious . The shower was great and the views from the rooms at night was gorgeous

    9.2

  • Sebastian
      United Kingdom
    July 25, 2014

    Amazing experience. Very clean, spacious and comfortable. Great river view too.

    10

  • Tony
      United Kingdom
    July 24, 2014

    The room was enormous, with a curved wall of windows to a terrific view to the Thames estuary. The bathroom was beautifully fitted out, very modern and clean. The door entry, heating/cooling and lighting controls are all very high tech, touch button backlit. I think the lights came on automatically as the sun went down in the evening. Superb tea/coffee facilities and a well stacked fridge, champagne too! The TV movie equipment is superb and very easy to navigate. The WiFi or wired Internet was speedy and available everywhere free of charge. I was given an upgrade, which is always a nice surprise but the reception staff are really lovely and friendly. The food in the restaurant initially looks pricy then you realise there is a 50% discount on meals if 2 courses are chosen, it worked out very reasonable too, I sat outside with the river for a view. Can't fault this hotel, and I've spent around 25 nights this year in hotels across the UK, its very modern and comfortable in a great location with a terrific view. They even provide a regular free of charge shuttle service to the mainline and underground stations! The price I paid was cheaper than a London Premier Inn too.

    leaving :-)

    10

  • Khusharlie
      United Kingdom
    July 23, 2014

    Fantastic hotel, I would definitely return again. Location is great as well as the services they offer.

    Staff were poor. Didn't pay any attention to us - not talkative, didn't make us feel comfortable. However the shuttle drivers were great! Very professional and friendly!

    7.9

  • Natasha
      United Kingdom
    July 20, 2014

    Loves the Jacuzzi and the mini bar. Bed was also lush and comfy.

    8.8

  • Lola
      United Kingdom
    July 15, 2014

    I requested for my room to be decorated for my partner's birthday, they did a great job and they upgraded us to a bigger suite with jacuzzi. We had such a great time and it was not far to central London.

    I did not really enjoy the breakfast, I was expecting a lot better choices as they called it a buffet and we had to pay extra to get curtain things for breakfast and I was not happy with that.

    9.6

  • Peter
      United Kingdom
    July 15, 2014

    It had a lovely huge comfortable bed, very spacious room and a bathroom that way amazing with a large jacuzzi bath and mood lighting

    Leaving!!

    9.6

  • Michelle
      Germany
    July 13, 2014

    Room was very nice and spacious, rain shower was great, the continental breakfast was nice, lots of fresh fruit but no Nutella.

    Spa area was closed too early, parking in the garage was a pain because you had to go to the front desk and get a staff member to come all the way back down to the garage entrance and let you in, bathroom lighting was horrible, a small lighted makeup mirror would be very useful.

    8.3

  • Anonymous
      United Kingdom
    July 12, 2014

    Excellent shower. Great service at breakfast.

    9.2

  • Martyn
      United Kingdom
    July 12, 2014

    Tv in bathtub was cool!

    Room was a bit too bright from lights of adjacent bar/restaurant. Blinds were not blackout

    8.3

  • Ian
      Cyprus
    July 12, 2014

    not much

    staff were rude and unhelpful, gym was dirty and small, food was expensive and poor, lifts were old and not maintained well... need i continue

    3.8

  • Denise
      United Kingdom
    July 11, 2014

    Excellent position for going to Wimbledon but if we were planning things in central London we would book a more central hotel

    Being woken up at 7.30 by very loud helicopters. Would have liked a bit more of a lie in

    9.6

  • Michelle
      United Kingdom
    July 10, 2014

    The spa and treatments were great, the room was amazing. Shower was powerful and relaxing with the jets. Love how the hotel was energy efficient.

    No pool except for the hydrotherapy pool. The transfers on the website say that they available all of the time but they are actually only available every half an hour and there's 6 seats. Better book a day before not an hour before like they tell you too!

    7.5

  • Suzanne
      Italy
    July 8, 2014

    The views over the river from the restaurant / bar, the very generous room size, the vicinity to Wimbledon.

    8.3

  • Anonymous
      United Kingdom
    July 8, 2014

    Particularly large room

    Bit tatty inside Room a bit messy on arrival View was a car park walkway Artwork whilst unique was a bit cheap being hung without framing, could have at least been displayed symmetrically Spa closed early Breakfast was told finished later

    4.6

  • Mike
      United Kingdom
    July 8, 2014

    What a great room, loads of space, fantastic en suite with jacuzzi. Very modern decor and up to date technology.

    9.2

  • Kamel
      France
    July 8, 2014

    noisy and too expensive for the miserable service you gave not to encourage or at least soecify that it's very enar to helicopter ballet !

    3.8

  • Ian
      United Kingdom
    July 8, 2014

    Lovely hotel. Great location for where we needed to be for a birthday party. Lovely walks along Thames path. A few eateries close by. Staff very efficient. Worth having a river view. We were lucky to be upgraded to side river view which was great

    Nothing except lighting very low. Could do with being a bit brighter

    9.6

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