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34 Lombard Road, Battersea, London, SW11 3RF, United Kingdom – Show map
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482 verified reviews
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Rafayel Hotel & Spa's staff speaks: English
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Fitness Center, Spa, Massage, Game Room, Library
Food & Drink
Restaurant, Bar, Breakfast in the Room
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is needed) and costs GBP 15 per day.
Room Service, 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
The maximum number of cribs in a room is 2.
Pets are allowed on request. No extra charges.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 482 reviews
Value for money
Show reviews from:
Overlooking the Thames River, the 4-Star Pestana Chelsea Bridge offers stylish rooms, a spa and a pool. 2 rail stations can be reached in just 10 minutes by foot.
Score from 1119 reviews Excellent
This boutique, 5-star hotel on the South Bank of the Thames River features panoramic river views and a vitality spa and hydro pool.
Score from 322 reviews Very good
The Park Plaza Westminster Bridge London is set across from the Houses of Parliament and Big Ben, on the South Bank. It is close to the London Eye, the Aquarium, restaurants and theaters.
Score from 5674 reviews Excellent
Next to the Barbican, in the heart of The City, this 5-star hotel offers boutique rooms with free Wi-Fi and air conditioning. The London City Suites features a gourmet restaurant and a traditional...
Score from 1076 reviews Excellent
- Great, helpful generous staff - Beautiful hotel and stylishly decorated. - Very accommodating, our room was upgraded to a river view room at no extra cost. - Our room was presented with rose petals on the bed and we received a couple of chocolates and card from the hotel to mark our anniversary - a very nice touch - Our spa treatment was lovely, and relaxing. We had the exotic body wrap and back massage. - at the end of our stay we were driven back to the train station by a mini cab provided by the hotel. - Hotel Rafayel catered to all our needs and ensured that we were well looked after.
- Spa treatments are a little overpriced - BUT the hotel is good value for money - The spa facilities (sauna, steam room, jacuzzi and pool) are all very small. But luckily my husband and I were able to use the facilities before it got too crowded.
Very clean Friendly staff Good location
Shuttle service to Clapham station. Size of room. Spacious. When complained about room I was shown others available.
Hotel and room looked shabby being only 4 yrs old. Laundry room doors open.... Our view from room. Dirty marks on lamp shades, walls etc. Carpet join lifted. No bathroom extras such as shoe shine, nail file small bottles of cream, shampoo etc. Just 2 bottles on shower wall. Even Ibis and such low star hotels offer this. No biscuits and bottles if water with which again can be found at many lower star hotels. Shown other rooms.. 1 had foisty smell, 1 much smaller and 1 did not smell nice either. Bit too far out for many London restaurants and bars, so spent quite a lot of travel.
Staff were very friendly and helpful, they even gave us a free room upgrade and had a card and chocolates waiting in the room for us as it was my partners birthday. The food is lovely and you get 50% off at the restaurant if you are staying in the hotel. They also offer a free shuttle service to and from Clapham if you wanted a night out there or just wanted to get the train from there into central London, I couldn't ask for more from this hotel.
The location is ideal for us it also has secure parking and good facilities available....that we couldn't take full advantage of .....just didn't have time!
Warm welcome, superb service, amazing views, delicious food and great atmosphere. Would definitely recommend it.
The room was beautiful with loads of space. Bed very comfortable, and the bathroom was amazing.
The room wasn't as clean as you would expect for a 5* hotel, dust in places that it shouldn't be. And a light in the bathroom was blown. For a 5* you expect these things to be sorted before going into the room.
We arrived at the entrance where lots of construction works were being carried out. Got shown to our room via dark dingy corridors. The room was level with where the building work was being carried out. There was floor to ceiling windows which meant the curtains had to be pulled at all times as I was face to face with builders! The use of English Language by staff was poor, eventually I decided to ask for a refund. The manager was a little disgruntled but agreed, as my overall stay was limited to approx half an hour! Never Again!!!!
Quality & spacious room Fantastic shower & bath Quiet especially as on ground floor & next to Heliport Free pets & ease of access to riverside walks Breakfast good value for £9.99
Lighting in room too dark Intermittent wifi coverage Staff disengaged from guests
soundproofing excellent nice bed easy to get to
room climate control difficult to adjust for personal needs
Room was lovely a big, Free upgrade and birthday balloons provided. We had a lovely evening staying at the hotel. They were very helpful with taxi's etc and the room service was incredibly quick! Would go back tomorrow!
No cellular line in the rooms, can't control air condition. You have to call reception to on and off the air condition.
Food was good and my wife loves the hotel
Staff member just walked into our room even though the do not disturb sign was on
Great room. We were ipgraded to a junior suite as we told the staff about our recent wedding.
What an fantastic hotel, our room had the most amazing view over the Thames. The staff were great-always happy & quick to help. The bar staff were Brilliant & made some cracking cocktails. Not a bad word to say. We had the best time ever. Thank u to everyone at hotel Rafayel & spa-we will defiantly be back again.
- Nice view - Nice shape and cleanliness
- Miniature Spa Facilities closing at 8pm - Defective AC can just be regulated through calling reception - Windows cannot be opened - Light in Wardrobe was defective and running all night - unfriendly staff
Room was spacious with nice clean bathroom.
Too hot despite air conditioning.
Where do I start it was an excellent stay clean room with loads of space the bathroom was massive built in jacuzzi big and amazing the spa treatment was outstanding we had a head shoulders and back and leg message with a body wrap it was amazing staff are friendly and always willing to help.
We booked the Nile room was lovely I would say because it was the most expense room you should get the thames view as well as everything eles included breakfast should be an extra cost this should also bee included but over than that the best hotel we have ever been to and we would book with them again.
Comfortable bed, excellent pillows, friendly, helpful staff
It wasn't made clear that parking was not included in the price on booking.
Likes the invitation card and sweets at the entrance of room. Amazing welcome like they know we are a newly wed couple . Room was massive, clean, beautiful . Bathroom and jacuzzi oh my god !!!
Friendly staff who kindly upgraded us to a Nile Suite for the celebration of our honeymoon at no extra cost! We were very grateful. Food in the Restaurant was tasty and great value for money too!
Little for younger children to do but overall very happy.
Spa facility was atrocious, nothing was working.
Good location, nice staff, clean and quiet room.
location, comfort, great room, great service, helpful staff, Battersea Park, Clapham Junction so near, Thames, Bathroom and shower was fab
Air con whilst sleeping was a bit noisy.
Excellent staff hospitality. Beautiful rooms with top facilities. Very stylish furniture and decor best shower gels and creams. Good touch of quality throughout. Very considerate.
Breakfast should be inclusive.
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