Ramada Encore NEC, Birmingham  

Staff in the Dining Room were excellant.Air conditioning in the Rooms left the temperature very comfortable. The food was top drawer. Everything was very clean and Tidy. We will be back.

The location is advertised on some hotel websites as two minutes from the train station and airport, my friend and I soon discovered this was not the case and had to walk through an industrial park at 10 o'clock at night which was far from ideal.

Nice hotel. With a good bar and restaurant.

Rooms are a little on the small side and have hard type floors that shows all the discarded hair!! Car park is a joke and jammed packed. Must be full of cars left by people on holiday. Struggled to get a space every day.

Nice modern room and very clean & tidy guest areas.

Very poor choice of enterrtainment (16 tv channels? Come on, you shouldn't be counting radio channels and it seems even Ch5 is too much to ask ! All Freeview channels should be available at least). Also the wired internet in my room wasn't working. Most serious of all, despite paying for my meals in the restaurant on both nights I stayed at the Ramada, on the first night I was telephoned in my room and asked to return to the restaurant to pay (again), on the second night the food bill was incorrectly added to my room bill and I was asked to pay again when checking out.... Not acceptable!

Near to the nec, 10 minute walk. Clean, comfortable, not as noisy as expected bearing in mind the proximity to the airport. Receptionist helpful, attentive and welcoming.

Would have preferred carpet in the room rather than laminate but for cost of room and facilities, still acceptable.

The staff were very helpful and friendly

Advertised postcode does not work for satnav

The bathrooms were stylish as were the bedrooms

Although there was free broadband in the guest bedrooms, it was incredibly slow and labourious to work with. As a light sleeper, i had asked for a quiet room away from any doors or elevators and I was located in a room adjacent to the corridor door which did not have a soft close, which kept me awake as it kept banging each time someone passed through. Also it was very difficult to find, having got lost twice (via sat nav), I had to ask for directions from an NEC gatehouse man, who gave the impression this regularly happened. Finally the staff were unwelcoming.

Clean and good staff

No spar or gym

value for money

Logistic position very close to nec walking distance

Comfortable modern hotel within easy access to the nec Good value for money rooms clean and spacious Excellent dinner with good service. Breakfast basic

Close to nec, good value

Breakfast expensive