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Newest reviews for DoubleTree by Hilton London Heathrow Airport

  • Jacqueline
      Australia
    1 September 2014

    The staff were very helpful when asked how to travel to our next destination and really put themselves outn

    10

  • Robert
      United Kingdom
    31 August 2014

    Rooms very comfortable and clean food excellent staff very helpful

    10

  • Philip
      United Kingdom
    31 August 2014

    Check in experience was nice and helpful with a free choc cookie. Room was comfy, clean and well equipped with free Wi-Fi in room. Room service was speedy and food delivered to room hot and plentiful. The bed was the best I ever slept on in my life so comfortable all hotels take note. The buffet breakfast was of high quality service and fresh food high standard and taste. check out was helpful and polite. Would recommend staying here with confidence.

    Check in and check out was a helpful experience when you actually got served. However, there seemed to be an annoying long wait in reception for the staff to attend to you as it seemed a bit understaffed. For an airport hotel it could induce frustration if you needed to get to the airport. The in room free wireless Wi-Fi worked but was of variable strength. worked fine sat in the toilet but was slow in the bedroom. The toilet was not the place I preferred to do my business !! But the free Wi-Fi was ok in public areas

    8.3

  • Judy
      United Kingdom
    27 August 2014

    Rooms Breakfast Location Friendliness of staff Cleanliness Facilities

    10

  • Christie
      Australia
    27 August 2014

    Great value for money, would definitely stay there again. Stayed one night before an international flight from Heathrowe the next day. Room service was great too - just need more gluten free options!

    No atm!

    8.8

  • Wendy
      U.S.A.
    26 August 2014

    The fold out bed was not comfortable.

    9.6

  • Graeme
      United Kingdom
    26 August 2014

    Perfect rib eye steak

    Further away from the airport than I expected.

    9.6

  • Davis
      United Kingdom
    24 August 2014

    Friendly welcome, nice room, free wi fi

    The fact that it's a fair distance from the Airport. With not a lot surrounding it. Would rather have stayed in Paddington and got the train out in the morning

    7.1

  • Gebhard
      U.S.A.
    23 August 2014

    The front desk manager was most accommodating. He helped my niece with her on-line check and made sure our stay was most pleasant. I would definitely stay at this Hilton Doubletree when we're in London Heathrow next.

    10

  • Amara
      United Kingdom
    21 August 2014

    clean space

    they never change bed sheet for second day carpark space was not enough n on street parking council lift vehicles which their staff said is not their issue and many flaws

    4.2

  • Robert
      United Kingdom
    21 August 2014

    Our stay was very short so it is difficult to comment further

    there was nothing to dislike

    8.3

  • Wayne
      United Kingdom
    20 August 2014

    Price & location easy to find

    Cost of parking

    7.5

  • James
      United Kingdom
    19 August 2014

    Beautifully clean staff helpful

    Air conditioning that could only be on for four hours at a time and the has to be reset and it never reached the temperature required which made for a hot awakening in the middle of the night. I found this ludicrous why would you only need air con for four hours?

    7.1

  • Karen
      United Kingdom
    19 August 2014

    The room and staff

    The cookie

    8.8

  • Joanne
      Australia
    15 August 2014

    Quiet and comfortable. Very clean Restaurant on site.

    9.2

  • Mark
      United Kingdom
    14 August 2014

    For a little more than a budget hotel you get a quality product.

    8

  • Linda
      U.S.A.
    14 August 2014

    The iron!!! The bathtub and the bed too.

    The morning tea with room service was cold, but is used the room kettle to make a other cup.

    10

  • Alison
      Australia
    13 August 2014

    Staff very helpful Food excellent Breaky included was very nice lots of choices

    Door cards kept locking us out

    9.6

  • Julie
      United Kingdom
    10 August 2014

    Plenty of space in the bedroom compared to other hotels. Got really good deal for room.

    I paid a fair price for the room, but tried to book an extra night and the amount it jumped up was not worth it. Keep prices down and it would be worth more than 1 nights stay.

    7.9

  • Anonymous
      United Kingdom
    9 August 2014

    Location

    One king size bed totally inadequate for 3 adults

    5

  • Alison
      New Zealand
    7 August 2014

    All of the staff (bar one) were extremely helpful. Nice room, very quiet considering the large volume of planes flying overhead! Couldn't fault if for the money.

    One male staff member (unfortunately did not catch his name) was less helpful than the rest.. Clearly he was too important to phone a taxi for me. Note aside, he seemed perfectly helpful to the male in the queue behind me. Just saying...

    9.2

  • Jasmeet
      United Kingdom
    6 August 2014

    This was my first stay at a Double Tree , very impressed with all aspects of my stay !

    Rather than a cookie which is high is sugar , please consider a complementary bottle of water , as most travellers who are checking in would be de hydrated.

    10

  • Ronald
      United Kingdom
    4 August 2014

    The pillows were so comfortable and the room had excellent facilities.Where do you get those pillows? Personally for a plane spotter the flight path being outside our window at the front of the hotel was an unexpected pleasure.

    Hot water scalding hot when shower tap inadvertently turned the wrong way.

    10

  • Kevindre
      Netherlands
    4 August 2014

    Toilets are very poor.. Flusshing power is very bad. All The rooms are very bad.i had to wait for two Hours to get. Another room. The manager azeem was very onprofessionel.. Hey let us wait for two hours. When i arrived i had to Pay 80 pounds more for my 2 kids. 3 and 2 years old.

    2.9

  • Tetsuro
      Japan
    31 July 2014

    Reserved and paid for a triple room for 3 persons, but glass, cup, soap, shampoo, etc were only for two. Water spread all over the bath room due to bad fixed water-particion.

    2.5

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