Ramada Hotel & Suites London Docklands  

Friendly helpful staff, Excellent rooms with docks view really enjoyed visit.

Contacted ramada direct - air con broken stuck on full blast had to remove power key to get to sleep , breakfast absolute disgrace for an English 4 star hotel cold dirty and poor Ingredients - bacon was like greasy rock, sausages were bright pink and tasted of spam eggs were cold as we're beans , tinned mushrooms , very weak poor quality tea in tea pot cold re hashed potato cheap poor quality food to save money ..it really was disgusting . The staff were pleasant and helpful and I have no complaints with them if this ramadas std fare then I'll never stay at another one at half the £120 they charged

Found reception staff very helpfull,upgraded to suite not expected fantastic views of city,breakfast very good,conveniant for 02 reason for our visit only 10 mins by train and tube,free parking a bonus would use again.

I think I got food poisoning from your dining room. My room had curtains off the rod just hanging. Torn and frayed light shades. Not what I would expect from a 4 star hotel and the price I paid.

Hotel, staff and location - faultless, brilliant infact

Breakfast was not as good as Hilton hotels but the price meant this was easily forgiven

Reception is not really professional and not that willing to help. Breakfest personnel is a mesh. People looks just not professional, at all.

I booked a room for 2 adults and a child and was given 2 single beds, i complained and they did nothing, regular tv is charged for which is ridiculous, i would have expected more from this hotel. The only positive is its proximity to the Excel centre.

Nice sized rooms.

1. Could not open the door to the balcony. 2. The staff at breakfast were clearing 'food' away before the sitting had finished as they had a large lunchtime booking in - had to ask for bread, butter, marmite etc. 3. Asked for a pot of tea for 2 and after 15mins had to go and ask again, got put on the side so collected it myself - no milk given, so had to get a glass and use that provided for the corn flakes! 4. On speaking to the restaurant manger he tried to make things better by bringing out 3 small bread rolls with no butter - just the rolls! 5. When called hotel to check for best dlr station was not informed they were not running - ended up paying £15 for a taxi!

Very courteous staff, clean rooms, we knew when we booked it was a bit of a distance into the city centre.

Very quiet rooms, no noise from nearby airport. Nice breakfast (although scrambled eggs were very runny). Staff were very helpful. Great location for the Excel centre and dlr station, literally a 5 minute walk. Other people reviewing this hotel have said about noisy air con, we switched ours off using the off swith on the dial at night so we had no concerns about noisy air con. Loved the big walk in double shower, however as it was a family room a bath would have been better suited.

We were given the wrong room at first ( a double when we had booked a family), this was quickly resolved by the hotel staff. The family rooms are the same size as the double just with an extra pull out bed. The cot we were given for my little girl, the base was broken, but we did not realise until the morning. She seemed to sleep ok in it so I dont think she noticed either. There was no bath, only a shower...not great for a 3 month old! Limited free parking, we had to pay £10 for the first 6 hours then we spotted a free space so moved the car which was good. However the hotel should offer more free parking or reduced fee parking.

Room sold to me as a hotel suite - it is more like nice student accomodation - not at all what we expected, I was visiting the Boat Show for a couple of days and wanted some additional comfort that you would normally get in a 4 star suite. The Balcony door did not lock! And was not fixed during my stay - the safe was not attached to anything it just sat in the bottom of the wardrobe, I felt very uncomfortable leaving valuables in the room The air conditioning would not turn off so we had two nights with the noise and heat, we did complain but they were unable to fix it. The Fan in the toilet did not work at all and there were no windows. We were told that there was free customer parking, there was no mention that there were limited spaces and if you didnt get a space (there was a bopat show so it was busy) you had to fork out for parking.

Having previously spent the night at a 3* rated Holiday Inn in London - with bigger rooms, a more comfortable bed and half the price, I was disappointed in the Ramada. The best thing about it was the proximity to the dlr.