Mercure Ayr Hotel  

Clean comfortable accommodation with town centre location good for shopping and eating out.

The hotel is very handy if your planning a day at ayr races or fancy a day at the beach with the family.

The staff at serving breakfast can be very rude at times, i asked one of them for a pot of coffee , he replied i only have one pair of hands and steamed off in a huff. Also dissapointed there was no hot water on sunday morning and took hours to repair.

Staff were very pleasant and helpful especially at reception desk. Leisure centre was very good with good, if small pool, sauna, steam room, exercise facilities etc but in need of upgrade as some items were out of order and in need of repair.

Hotel room allocated had obviously been used by a smoker - reported to receptionist who dealt wth issue very efficiently and without being asked allocated us another room. Annoying as hotel literature states that charge of £75 will be levied if any guest smokes in the rooms.We were provided with only one small bottle of shampoo and one of shower gel for a four night stay - despite reference to provision of toiletries on the website. Service in dining room was poor especially at dinner when we were 'forgotten' about. Also although breakfast was very good with good choice, there was delay in replenishing foodstuffs apparently due to poor managemnet and/or insufficient staff.

Loved the fact it was so central to all amenities. Also the leisure facilities were fabulous we really enjoyed the pool and jaccuzzi. The hotel was great value for money and we would certainly recommend it to our friends.

The only thing we didn't like was the pool staff. Not friendly at all!

Good location for shopping, friendly staff and good value for money

Cenral location, convenient and free parking

Until recently, a Ramada Jarvis hotel. Sold, I suspect, because a refurb didn't make economic sense in the current financial climate. Room was ok but bathroom was well past it's best. I only saw two staff all night so there was a wait for everything. Food was at best, average but over-priced. Breakfast was fine with attentive service. The value starts diminishing when you add it all up but I use it for business not pleasure.

proximity to shops

Rooms in poor repair. Staff require to be trained better at communication skills and far better organization at dining area in particular. Booked room with sea view and got ziltch.

Not a lot, the leisure centre was about the best part of the hotel and facilities.

The bathroom did not have any ventilation therefore the bathroom smelt of damp and mould. The bedroom windows needed to be sealed and the wind howled through them during high winds. Door needed to be rehung as most of the doors on our floor had to be slammed to close them properly. The food at the restaurant was very poor, my husband's main course was overcooked and dry, my sweet contained nuts and this was not stated on the menu nor is it a sweet that usually contains nuts. Staff had very little interest in our welfare.

The mercure hotel was a great hotel for location in ayr town and the beach. Both beach and town were easily accessible from the hotel. The decor of the room was very relaxing.

The tv charges were a bit excessive. A little biscuit with the tea and coffee would have been nice. The room could have been cleaner. The window sill was quite dirty and the net curtain could have been fresher. The shelf behind the tv and under the mirror was very dusty. I,m quite sure if I had said to staff about these issues they would have been dealt with but we were only there for one night.

It was good location and you have also got use of the lesiure faccilities.

Well there was some one in my room when I arrived they put some 1 in my room without transfering me to another room lucky enough there was a room availible the receptionist at the time was helpful and did try to sort the problem although a man walking into a room with woman could have caused alot of problems as they were getting ready at the time I walked in.

I stayed there last weekend with my partner. Had a great w.end, the staff are very friendly and helpful. I asked to change rooms on our first night there (due to there being black mildew in our tiolet) this was no problem to the staff. They upgraded us the next day (couldnt do it that night as the hotel was full). Great laugh with the guys that worked in the bar at night Andy and John. The other staff were very good too, Would definately stay there again

It was near the shops

The room we stayed in was near the lifts we heard the lift everytime it went up and down day and night we were told this was an upgraded room the breakfast was not good fried eggs had been left in the warm plate too long we were charged £2 a day car parking seems a bit desperate for a luxury hotel this was our 3rd visit to this hotel but definitely the worst we will not be back