Mercure Ayr Hotel    

The location and the lounge area. The rooms were comfortable and clean.

N / A

The friendliness of the staff, the leisure facilities and the location.

The decor in the leisure suite was a bit jaded.

Convenient location for our family visit. Comfortable bed, friendly bar staff. Satisfactory range of food at breakfast.

We were always going to eat out in the evening at a nearby favourite restaurant. We thought the menu prices in the hotel were rather high especially for a pizza!

everthing

nothing

The Lounge and dining area were up to date and comfortable

The bedroom was tiny and only one side of the bed accesible The food and dink prices were excessive for this standrad of hotel

Rooms were a decent size and clean.

Very noisy in corridors. £10 for a beakfast even if you wanted just wanted cereal. We were told the night before continental was £5 but in the morning we were told breakfast regardless was £10.

The comfort of the accommodation Great value for the money Prime location for the seafront and shops

Nothing

Reception was very helpful and friendly. Room was comfortable and clean.

Parking.

Nice hotel friendly staff.

I was meant to have a upgraded room with free sky,coffee machine but only got a basic room. The hotel blamed booking.com for making a mistake and said they would email them but have heard nothing. I complained to booking.com a week ago but still no reply yet. I still enjoyed my stay but did not get the room I was booked for.

great central location friendly and helpful staff,sea view,comfortable rooms,good food .great value.

don't be put off by exterior look of hotel

Staff Cleanliness Location Facilities

Nothing

the hotel was central, friendly, food was good, prices were competitive,

Bang in the centre of Ayr, so very convenient for restaurants and shops etc. Good views from the room (if facing the sea).

I liked the staff, the hotel was value for money as we stayed 3 nights for £150, we could use the facilities, walking distance to the beach, walking distance to shops.

The seb coe suite could do with a bit of TLC, but what hotel doesn't, the only other thing would be the bar prices if they had been as cheap as some other places I would of quite happily sat in the bar all night.

Friendly staff, pleasant surroundings, excellent food, clean room.

Nothing

We have stayed at this hotel before for a W/E break great hotel staff, Location, rooms , Excellent also Staff very helpful , will be back again.

Location, near train/bus station, beach, shops, pubs and a wide variety of eating places to please all budgets, having the use of the leisure facilities

There was no bathrobes/slppers, no nespresso coffee machine and our paper wasn't delivered to our room, all which was included in the booking.

good location

hotel to warm. a bit exspensive for a glass of wine £7

Nice friendly hotel. I liked the location of the hotel as it was close to most of the shops.

i liked the price best

Location was perfect ; so close to centre.

Inadequate parking. I complained about this. View from window was of car park. Couldn't complain about that but overflowing rubbish bins and gulls having a feast on the debris was disgusting. Bins were not on hotel premises but not a good view.

The hotel was good and close to the town centre. The swimming pool and jacuzzi were excellent for relaxation and a pleasurable swim

The toilet pan in room 259 was cracked and is needing replaced

Room and beds very comfortable. Warm and cosy. Friendly helpful staff. Good choices of meals, snacks. Would recommend to anyone.

Pool area could do with a facelift

Excellent value for money, late bar

One of our party couldn't get into room at 1.00am, card faulty. Took some time to fix

Don't get room 569, it's directly below the staff accommodation and they party all night, very loudly.