Mercure Ayr Hotel  

It was my partners birthday, we have stayed here a few times, hotel is close to all amenities, staff are very friendly and helpful, before we arrived I called the hotel to ask if they could decorate our room with banners and balloons which they did, brekfast was good, the only 1 thing I have to say is that there was no hot water in the morning due to the fire alarm being set off the previous night. We stayed in room 665 which had excellent views of the water.

I thought both the reception staff and the bar staff to be very helpful

Real central location within the town the staff were very good and friendly they also had good leisure facilities.

I have stayed at the hotel before & it suits my purpose as regards position, being staff-friendly & affordable.

Enjoyable !!!

Its location was excellent.

Nothing to complain about, clean comfortable and relaxed atmosphere

Bar prices were too high especially as they have a lovely pub/restaurant next door which is so much cheaper

The location the facilities the receptionist sarah was very pleasant and helpful I would stay there again

The mercure hotel was a great hotel for location in ayr town and the beach. Both beach and town were easily accessible from the hotel. The decor of the room was very relaxing.

The tv charges were a bit excessive. A little biscuit with the tea and coffee would have been nice. The room could have been cleaner. The window sill was quite dirty and the net curtain could have been fresher. The shelf behind the tv and under the mirror was very dusty. I,m quite sure if I had said to staff about these issues they would have been dealt with but we were only there for one night.

Very good value for money. Room clean. Having a pool & spa was great.

Towels were a bit threadbare & bathroom light took a long time to come on but overall enjoyed stay and would come back.

It was good location and you have also got use of the lesiure faccilities.

Well there was some one in my room when I arrived they put some 1 in my room without transfering me to another room lucky enough there was a room availible the receptionist at the time was helpful and did try to sort the problem although a man walking into a room with woman could have caused alot of problems as they were getting ready at the time I walked in.

Was a bit disappointed the hotel was looking a bit grubby in need of a wee bit T.L.C. The outside looked rather dull and uninviting.

It was near the shops

The room we stayed in was near the lifts we heard the lift everytime it went up and down day and night we were told this was an upgraded room the breakfast was not good fried eggs had been left in the warm plate too long we were charged £2 a day car parking seems a bit desperate for a luxury hotel this was our 3rd visit to this hotel but definitely the worst we will not be back