水星埃尔酒店  

food fantastic,location spot on,service from staff top notch.all in all a thoroughly enjoyable stay.

I thought both the reception staff and the bar staff to be very helpful

Very Central location, near to railway station and shops. Liked the idea of leisure centre which is included in room price.

Bathroom flooded into bedroom when using shower. No drawers for clothes, which was rather a nuisance.

The mercure hotel has friendly staff and nice rooms, it is really well located for shopping and bars.

The staff were very welcoming and friendly which was a pleasure and made our stay a happy one. Our room was lovely and had a view of the sea. Added to all of that the breakfast was very good.

Everything very friendly staff very comftable and clean hotel with great facilities.

It is a lovely hotel, beautiful setting and a very enjoyable stay. I was there to meet up with my duaghter and spend sometime with her and her boyfriend. The hotel lended itself to sitting around playing scrabble, with drink in one hand. Chatting in front of the fire and walking round the grounds.

The bedroom. Although adequate I would have liked to experience a stay in the bedrooms within the castle with furnishings and decor that is befitting of the house.

Lovely hotel.friendly staff.excellent facilities.sea view room,excellent.

Staff are friendly, Rooms are very clean and the hotel is central to everything

The mercure hotel was a great hotel for location in ayr town and the beach. Both beach and town were easily accessible from the hotel. The decor of the room was very relaxing.

The tv charges were a bit excessive. A little biscuit with the tea and coffee would have been nice. The room could have been cleaner. The window sill was quite dirty and the net curtain could have been fresher. The shelf behind the tv and under the mirror was very dusty. I,m quite sure if I had said to staff about these issues they would have been dealt with but we were only there for one night.

Very good value for money. Room clean. Having a pool & spa was great.

Towels were a bit threadbare & bathroom light took a long time to come on but overall enjoyed stay and would come back.

It was good location and you have also got use of the lesiure faccilities.

Well there was some one in my room when I arrived they put some 1 in my room without transfering me to another room lucky enough there was a room availible the receptionist at the time was helpful and did try to sort the problem although a man walking into a room with woman could have caused alot of problems as they were getting ready at the time I walked in.

It was my partners birthday, we have stayed here a few times, hotel is close to all amenities, staff are very friendly and helpful, before we arrived I called the hotel to ask if they could decorate our room with banners and balloons which they did, brekfast was good, the only 1 thing I have to say is that there was no hot water in the morning due to the fire alarm being set off the previous night. We stayed in room 665 which had excellent views of the water.