Mercure Bolton West Hotel  

decor a bit dirty

price and swimming pool

rooms were a bit dated and the bar was very expensive

Very friendly and helpful staff

Good breakfast

Not totally satisfied. Central heating system very noisy .. all night We payed for superior room yet trouser press was missing Food very expensive

Staff very helpful food and service good. Value for money

The cleanliness, facilities available and close to motorway networks. Efficiency of staff.

The size and modernity of the room was better than expected, as I had read some reviews which disputed this, the check out time on sunday was 12 o'clock which was fantastic! There were 2 weddings on when we were there but this did not have any effect on our personal stay which was a 60th party close by. The leisure facilities were larger than some hotels I have stayed in and clean and modern and the staff were polite, informed and very helpful when needed

We had originally booked into the Ramada Jarvis Hotel Bolton on Manchester rd, and not having a SatNav, had used our a-z map to get there, big mistake!!!!!!!!!!!!!!!!! Ramada had changed it's name the week after to the Mercure Bolton West Hotel with a different address, what should have been a simple journey, took us 3 times as long and 3 times as much petrol to find the place, not a good start to our weekend!!!!!!!!!!!!!

Service in the bar for food was chaotic.

Convenient for us and a good standard.

Staff are very pleasant. Breakfast very good and service excellent. With improvements it has the potential to be a very good hotel and in turn could be recommended to other travellers.

There were no pillow protectors on. Towels were not changed and bathmat was only available on request at the desk (a note to this effect on tiles of bathroom - which was no good when you were actually in the shower).There wasn't a bedside cabinet (which I think is important) and no alarm clock. The radiator was so hot you couldn't touch it and couldn't be controlled by thermostat. The key card stopped working and when complained to desk was told it terminated at mid-day since Mercure took over, even though you had not checked out. The price of breakfast turned out to be more expensive than the receipt we received on the internet.

Location / facilities

I booked the hotel on 1/10/11 under ramada Jarvis and at no point between the 1st and 15th Oct when I stayed did anyone advise me the hotel had changed ownership and became Mercure Hotels - not Ramada Jarvis. I spent over an hour looking for a ramada Jarvis Hotel not a mercure hotel. It did not impact the hotel but did spoil our planned afternoon of pampering in the gym / sauna etc before our evening out as we wre then running too late to enjoy the facilitities we had booked the hotel for.

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