Mercure Bolton West Hotel  

The size and modernity of the room was better than expected, as I had read some reviews which disputed this, the check out time on sunday was 12 o'clock which was fantastic! There were 2 weddings on when we were there but this did not have any effect on our personal stay which was a 60th party close by. The leisure facilities were larger than some hotels I have stayed in and clean and modern and the staff were polite, informed and very helpful when needed

We had originally booked into the Ramada Jarvis Hotel Bolton on Manchester rd, and not having a SatNav, had used our a-z map to get there, big mistake!!!!!!!!!!!!!!!!! Ramada had changed it's name the week after to the Mercure Bolton West Hotel with a different address, what should have been a simple journey, took us 3 times as long and 3 times as much petrol to find the place, not a good start to our weekend!!!!!!!!!!!!!

Staff are very pleasant. Breakfast very good and service excellent. With improvements it has the potential to be a very good hotel and in turn could be recommended to other travellers.

There were no pillow protectors on. Towels were not changed and bathmat was only available on request at the desk (a note to this effect on tiles of bathroom - which was no good when you were actually in the shower).There wasn't a bedside cabinet (which I think is important) and no alarm clock. The radiator was so hot you couldn't touch it and couldn't be controlled by thermostat. The key card stopped working and when complained to desk was told it terminated at mid-day since Mercure took over, even though you had not checked out. The price of breakfast turned out to be more expensive than the receipt we received on the internet.

Bathroom facilities horrible. False fire alarm tgrought the night. No apology at all.

Good price on booking.com, good pool and other facilites. Large rooms and a good sized free car park.

Rooms need some work, damp on the roof and large section of mould above the headboard, in general needs a good re fit through out - carpets, lick of paint new funiture. to charge the turn up and pay price is asking way to much for what you get. if your staying round bolton defo use the De Vere Venues Whites much cleaner and the view is top.

It was pleasant, clean and comfortable.

not a lot

see decription of hotel above - although a Wyndham member - i.e. someone who stays reguarly in hotels of the group - we got none of the benefits normally associated with being such a member

Ad a lovely time wat a great hotel and gorgeous surroundings.

The swimming pool was lovely and warm and not too crowded. The twin room very adequate and comfortable.

We stayed at the hotel for a function we attended there. We were very dissapointed with the food and service. The food was not very nice and served cold on cold plates!

Leisure facilities

Cups & plates left in corridors for a number of days Reception staff confused as to how many nights we were staying

Breakfast was good but not very warm. The room was quiet and warm on a cold night but there was no heating in the bathroom.

The rooms are quite small and the corridors were cold. We stayed for a Christmas party but were not impressed.

Music disco went on 'till 1.05 am just below our room window, could not get to sleep. Complaint registered with reception, noted and will be offered room away from disco on next visit.

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