Ramada Hemel Hempstead  

Convenient for our trip north of london and near to m1

Poor layout very long walk to our room. Booked a twin and were given a double and were told no twins available yet when I booked on the internet I was offered a twin. Notice on the wall behind the bath informs you that non slip mats available. Too late for me as I slipped and fell in the bath lucky not to be seriously hurt and only saw the notice when I was sat in the bath afer my fall.Non slip mats should be fitted in all of your baths.

The room was some distance from reception through many double doors and was further from Hemel Hempsted than anticipated

Large room with very large comfortable bed. Good parking. Relatively quiet considering there was a large wedding reception taking place - largely because of its bizarre layout. Staff in the main, friendly.

Peculiar layout - bits have been added on - so that it is quite easy to lose oneself ( not made easier by poor signage to reception etc.)Not good for people with walking problems since there are miles of corridors. Bathroom and some public rooms slightly scruffy ( mold in the bathroom grouting for instance.) Some staff slightly perfunctory, especially in the bar where there was often slow service but made up by pleasantness elsewhere.

Friendly and helpful staff

The lift wasn't working for the two days we were there but a member of staff took our case up to our room.

Stayed a couple of years ago, good then but not remarkable. This time excellent - modern and very comfortable studio room. Highlight of my stay - I wanted a room service meal but didn't fancy anything on the room service menu, so I called room service and asked if they could do a steak baguette with salad and a bowl of fries. No problem whatsoever, and instead of the anticipated 30 minutes a piping hot meal was delivered within 10 minutes. Excellent!!! Staff at check in and check out very friendly and helful. Extra coffee sachets (I need my morning coffee strong!) delivered to my door. Highly recommended.

The staff were friendly and helpfull, the bed rooms were clean and well maintained, the beds were very comfortable and the pillows were very good. Crap pillows in hotels is my pet hate and the ramada scored 10 out of ten. The breakfast was good plenty of what ever you wanted, presented well and the staff were very friendly. Would stay again.

Location

Terrible service , booked in 2.30 ish, no heating phoned reception told will cum on 4.30 that never happened , phoned again 4.45pm told half an hour, 5.30pm left are room still no heating , came back 10.30 ish still no heating phoned again , man came round 11pm with portable heater, played with rad and got it working , the radhad been turned off and valve not realy accesable , I believe they turn all rads off untill you complain , if you dont complain they quids in , if you do , they turn on at the last poss minute,the last ramada we stayed at had no heating we thought this was a one off , wont book again, also booked on the net my stay , but didnt tick breakfast at a cost of 8 quid each, just thort if we want brekie, that day we will just pay , they tryed to charge me 11 pound odd each for the breakfast , , untill I went mad and got it back to 8 pound each ,

very quite and good for relaxing time

I have yet to receive the E.mail of my receipt

Overcharged on booking in; ground floor room window had no handle and was insecure; bathroom was mouldy and dingy; we had to put up with drunk and half dressed youngsters roaming the corridors all night and the second night was a wedding party. At breakfast the fruit juice was watered down to within an inch of it's life and when we complained we eventually got juice brought to our table but the jug for everyone else wasn't re-filled. None of the staff spoke very good English and no one could help us with directions to well known landmarks. We have stayed at Ramadas before and never stayed in such a substandard hotel and were very disappointed.

Lack of comfort, facilties none existent and or out of stock! Poor comunication of both staff and manager

Breakfast in bed

We booked an early morning call at 6.15. It did not happen. Luckily the 6.30 breakfast in bed got us up.

The receptionist who booked me in was excellent; charming and helpful Indeed all the staff were friendly and charming. (provided a map for me)

Toilet flush need attention in room 204