Mercure Hull West Hotel  

My wife and I have been to this hotel on many occasions and it is a firm favourite of ours! We always know that we will see and meet familiar and friendly faces who have come to know us well! The staff will go out of their way to make us feel comfortable and welcome! We love the hotels location to the beautiful and historic market town and it is within easy access of the coast and other locations we love to visit! It has a beautiful interior that mixes old and new and we are always assured of it's comfort! The restaurant is lovely and the meals are delicious! The breakfast has a huge choice and always enjoyable! Our stay is usually for a long weekend and we very much appreciate the late departure time on the Sunday! We love the gym area too and like to use that when possible! We will definitely be staying there again and in the near future!

Very helpful staff when I needed information and alterations to the room temperature. Stayed there while my wife was admitted to the hospital close by.Staff very supportive and sensitive. Food was good but hotel quiet so atmosphere affected accordingly. Only one in large dining room for evening meal and again at breakfast. However staff still attentive and friendly.Although the internet booking dept had made an error the staff found me a room immediately.

It was a friendly hotel and all the staff were very helpful. The room was good value and the location was very good

If there had been two of us in the double room it would have been short on towels

The staff were great, friendly and very welcoming on arrival. Even though the hotel seemed busy with wedding guests etc it wasnt too noisy in the room. the only reason for not giving an excellent for room cleanliness was the view of the loo when taking a bath was a bit grim!...apart from that....fab!

Large clean comfortable room at a good price

Since we are using the hotel fairly regularly as we bring and collect our son from university, it is good that it is not too pricey. This time there was a good deal in the restaurant for dinner which we took advantage of.

The food was not good .I had dinner with a collegue and he was poorly in the night .I had a different course ,liver and it was poor .The preceding course was chicken gougons they were cold their sauce was weak and the salad thoughtlessly prepared .It really was louzy

Car park facilities and location

The room and toilet were in need of refurbishment, and heating was not working on the morning we left, this spoiled our stay at this hotel. Separate letter to follow.

the location

would not get a smoking room again

The location was good

The pool was closed. The ice and snow hadn't been cleared. The rooms were tired and I couldn't shut the shower off properly. The staff seemed in short supply! Perhaps its early days (it used to be another chain Ramada?)

The staff couldnt do enough for me and my wife

Plenty of parking very friendly reception staff

The hotel is supposed to be in the middle of an upgrade! This may be true for the reception area and maybe some other rooms, but ,certainly not in ours. Both rooms were very dated ( like being in the 70's) and dirty. They were cold and no way of changing the thermostat ( don't even think there was one) I used to live near this hotel 10 years ago and it had an amazing reputation. Obviously not anymore. If you are looking for luxury or even a decent 3 * hotel for a short break do not go here.

Very friendly staff, and loved the complimentary little cakes a very nice touch and we will definitely return again