Mercure Hull West Hotel  

Plenty of parking very friendly reception staff

The hotel is supposed to be in the middle of an upgrade! This may be true for the reception area and maybe some other rooms, but ,certainly not in ours. Both rooms were very dated ( like being in the 70's) and dirty. They were cold and no way of changing the thermostat ( don't even think there was one) I used to live near this hotel 10 years ago and it had an amazing reputation. Obviously not anymore. If you are looking for luxury or even a decent 3 * hotel for a short break do not go here.

Very friendly staff, and loved the complimentary little cakes a very nice touch and we will definitely return again

the staff were very friendly

The corridoors & our room was very tired looking and needs re decorating.

We had stayed at the Ramada on several occasions so was surprised to see it had changed hands. The Reception staff were helpful and the room was ok. Cot provded as requested. Not sure if the pool was open as did not have time to visit. There was a chocolate wrapper left in room from previous occupant. The bar seemed to be understaffed as my son (aged 2) seemed to wait ages for our drinks to be brought to the table. The restaurant menu was disappointing and very expensive. Who wants 3 courses at £22. If I come again I would certainly go out. Breakfast was also expensive and since I only had 2 slices of bacon, a grilled tomato and a cup of coffee - overpriced. However, the lady that served us was very pleasant as was the waitress the evening before.

The breakfast was reasonable and the reception area was very nice.

I felt that the hotel was very tired and in need of updating especially the rooms on the 2nd floor, the bathroom was poor with the toilet not matching the rest of the suite and the bath was an awful plastic version. I hope that the Mercure group are going to address this. The price of drinks and wine is astronomical. We only stayed there because of a wedding at a venue close by.

A very pleasurable stay. war comfortable quiet room.

We stayed in a suite which was very nice although the bathroom was looking a bit dated due to poor workmanship on repairs

We stayed one night only, the staff were friendly, well trained and helpful.We both particularly liked the way breakfast was served, good,well cooked english breakfast with all the trimmings. Fresh and plentyful. Breakfast was served up to 12, this is a great idea and should be appreciated by all, not many hotels offer this facility.

The last time we stayed at this hotel we enjoyed the spa facilities. My wife now has a back injury and we booked again with the spa in mind to help her unwind after a long car journey. On booking and during several phone conversations with reception prior to arrival the fact that the spa was out of action due to a roof collapse was never mentioned. We only found out when we enquired on arrival. If this had been mentioned earlier we would possibly have not elected to stay overnight.The lack of this facility spoiled our enjoyment of the hotel somewhat.

Carpet was dirty. They need to invest in a better cleaner or but a new hoover. Bathroom shabby, lots of limescale. Hotel needs investment

The room was clean. The bed was comfy.

The decor of the room was a little odd, the double bed was surrounded by a head board with integrated side tables obviously for a king sized bed as you could hardly reach them. The bathroom was a mash of pergamon and white but was clean. The hotel staff were dismissive, I stood at the front desk in front of a member of staff for 5 minutes before he acknowledged my presence. Even them he barely spoke to me only to tell me my room and where the lift was. They were very busy (3 weddings in the same hotel) but it was not the service I am used to.

The hotel was shabby, the bed was a disgrace, to old mattresses put next to each other and very uncomfortable. We were told upon arrival that the pool was closed and we were not given an explanation to why this was, which was disappointing as this was one of the reasons why we chose the hotel. The breakfast was not the best, and the breakfast staff were not very enthusiastic, they were also cleaning tables with a cleaning spray so we could smell it in the air, instead they should have used a damp cloth.

Convenient for attending function at hotel

Upside, staff incredibly friendly and amongst the most helpful I have ever encountered.

Downside rooms very basic for price (no fridge, no iron/ board). Walls paper thin - occupant next door snored very loudly all night and a great deal of noise from doors opening and closing late evening. Unable to comment on pool and gym facilities as did not have the opportunity to try out due to time restriction. Feel hotel rate is vastly overpriced for standard compared to other hotels I have stayed in. Fine for one nights stay but not any longer.