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Church St, Inverness, IV1 1QX, United Kingdom – Show map
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116 properties in Inverness
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448 verified reviews
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Mercure Inverness Hotel's staff speak: English
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Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in all areas and is free of charge.
Public parking is possible on site (reservation is not needed) and costs GBP 2 per day.
Room service, 24-hour front desk, Express check-in/check-out, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Lift, Heating, Non-smoking throughout
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of extra beds/children's cots permitted in a room is 1.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 447 reviews
Value for money
Show reviews from:
The Glen Mhor Hotel offers Victorian townhouses and apartments located on the banks of the River Ness, a 3-minute walk from Inverness city centre and a 15-minute drive from Loch Ness.
Score from 1455 reviews Very good
This grand hotel has a great location in the heart of Inverness, yet in a quiet area with splendid views of the River Ness and Inverness Castle.
Score from 658 reviews Good
This family-run hotel is 800 metres from Inverness Rail Station and the shops of the city centre. It has free parking, free Wi-Fi, a bar and a restaurant serving modern Scottish cuisine.
Score from 752 reviews Very good
Overlooking Inverness Castle, Best Western Palace Hotel & Spa is a stylish city-centre hotel with a leisure club and spa.
Score from 588 reviews Very good
Bed was really comfy.
Not having the pool or Suns open because this is why we booked not on your web to say it closed 10 months ago very disappointed
close to all amenities ie the pubs restaurants & clubs the beds were comfy enjoyed my stay
Staff were very friendly and helpful. Beds were very comfortable.
Needs modernised and the bathroom in our room needs money spent on it to update it. Cracked tiles and stained bath.
-Staff were great -Asked for an extra bed for child they made a lovely bed -Hotel near shopping centre, train station - Breakfast plenty of choise
This hotel is not suitable for people who like a good night rest!!!! Noise: -Doors bang all night because of mechanism on closing them -Toilet does not flush properly, takes 3 times. Plumming noises. - Pubs across street with drunken shouting people standing outside - Roadworks start at 5 am Location: -Parking open to public so not much space - Roadworks in front of hotel so difficult acces -Diversion through city across 2 bridges to park due to roadworks
The hotel room we were in has clearly been up graded, the hotel was badly needing upgraded from when we stayed there last.... So that was good that it's slowly getting done..... Also the staff were very friendly and nice....
Didn't like that the swimming pool, sauna, gym etc was closed..... There were no mention when I booked the hotel that the swimming pool was closed.... Spoke to a member of staff and they said it was closed from end of August, that is just ridiculous and quite annoying as that was one of the reasons I booked your hotel, it makes me think if I would choose the hotel again, I mean you go off for a relaxing weekend and there's nowhere to chill/relax......
the gym, room facilities, staff
Nice bar and lounge,good size bedroom
TV did not work
very helpful staff, excellent room, good food
Extremely helpfull & curteous Staff A very clean and well maintained Hotel Excellent Breakfast menu and presentation
Age of the Hotel and the need for re-furbushment Noise during the night Young revellers/doors banging during weekend
Central location close to shops and restaurants - although the fact that the road works meant I had to take a long detour was not ideal but not the Hotel's fault. No traffic noise.
I was upgraded to the 5th floor due to problems with my original room. the new room was a Suite and was comfortable but did not provide T bags etc. It had a coffee perculator, but as I am a tea drinker this was not ideal. Sometimes it is the small things that make the difference. Rubbish shower.
Very clean and comfortable
The building work that went on until quite late in the day
Central location. Very comfortable beds. Free WiFi
Bathrooms in need of refurbishment.
Very well located for people using public transport, being only a few minutes' walk from the railway and bus stations. Comfortable temperature - not roasting hot. Staff helpful and courteous.
Lighting in the bathroom could be improved, especially for using the mirror.
Great location, very friendly staff, did not eat or use facilities so can't comment on them, wi-fi good tho.
The shower was a bit slow and did not like the curtain, but otherwise ok
Centre of town Free parking - though small
Average 3* property Cleanly kept but oldish.
Shower above Bath and. no grab rail
Rooms were lovely. Bed was very comfy. Had a great sleep. And for been close to the pubs our room was very quiet. Breakfast wad really good. Lots of choice. Would definitely come back.
Staff were help full
Not a patch on the palace close by and it is apparent that this hotel is booked for the drunken lads nights out in Inverness. A man drunk lying in the entrance on the 18 Oct and not a family friendly environment. .
Close to all facilities, eating places, attractions and railway station. Easy to find.
Rooms weren't sound proof to the street noise. Unable to operate the window damper.
Central location very close to train station and city centre.
We booked this hotel for my fiancee's birthday. At no time either on the hotel website or booking.com is there any information about the hotel being under major refurbishment. To be honest, the hotel needs it but if this information had been passed on when booking we would have stayed elsewhere. When we checked in we were given a room on the 2nd floor, directly above the major refurbishment of the whole first floor. As a result, the room was very noisy. So noisy that it was giving my fiancée a splitting headache. One of the main reasons we chose the mercure hotel, was because it has it's own gym, swimming pool and spa. We planned to use these facilities but Due to the ongoing noise, we attempted to use these facilities earlier than planned. We were then told that the spa and swimming pool was closed due to the refurbishment. Again there was no notice of this, on the hotel website, booking.com or signs in the hotel itself. We used the gym but the equipment was very old and none of the TVs or music system seemed to work or were on. After the gym, we returned to our room where the noise was louder. We phoned down reception and put our points across and asked to move room. Unfortunately we were spoken to by a unsympathetic receptionist who said that it was just the way it was, that the refurbishment was going to make noise and refused our request. Of course this is correct, but is extremely poor customer service considering the guests were never advised of the work, prior to arriving. We had organised a meal for my fiancée's birthday and when we began to get ready, we found that the shower was broken and water was pouring out the shower hose where it shouldn't have. We phoned reception again and they sent a workman up to the room. He explained that yes, the shower was broken but we also had no hot water as it had been turned off due to the ongoing refurbishment. Again we were not advised of this!
Excellent Location !
Cleanliness could have been better
Excellent location and very friendly and accommodating staff.
They changed the room when I asked them to
Having to change rooms due to noise. The work going on in the hotel meant going to the second floor to access the first floor rooms. We used the fire escape for this and the light levels were dreadful.Hall carpets were filthy. Then we come to breakfast and my pet hate - the buffet breakfast. It is never hot, this was luke warm at best. When will hotels learn we want a HOT breakfast.
The noise from outside till the early hours of the morning was horrendous! I think double glazing needs replaced. We were in room 313 and the noise from the plumbing from the room up above was terrible! We have stayed at this hotel on a few occasion but will not be going back. I could not get home quick enough to get a sleep.
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