Mercure Inverness Hotel  

Breakfast was really good and the lady who served us was very nice.

The water running down the walls in our bedroom. The slamming of doors all night ie the doors where not sound proof.

Location

Seemed a bit short staffed. We went to the bar and although we were noticed the barmaid went off to deal with something else and did not bother to ask us to wait a moment. We waited 5 minutes and then decided just to go out to a local bar

Just being able to relax

The room was very very small not what we expected. Only able to get in or out of bed on one side

Location excellent

Surly, untidy, unhelpful staff. Bed had ridge down the centre where the two mattresses met. Room wasn't ready for check-in at 2.45. Toilet would hardly flush. Was on 5th floor and strange, damp smell all along corridor.

The hotel staff were very helpful and friendly and it was a convenient location to the railway station and Raigmore Hospital where I had planned business there. The views overlooking River Ness were niceand the food was excellent.

The Mercure is a tired hotel which needs a revamp. I had to report that the electrical flex on the iron had given me a shock whilst using as the live wires were exposed. The kettle in my room kept simmering even though the automatic switch was off so I had to turn it off at the wall. The tv handset kept sticking. The cushion on my bed smelt stale and was not washed and fresh. The bath taps would not turn off and needed new washers.

The handiness of the hotel for shopping etc. And the lovely view over the river.

Location, gym, pool

Window in room would not close, was moved room but still not great. Staff could have been more helpful.

The hotel was very comfortable with a very spacious room

Lovely position, freindly staff very helpfull

Clean room. Shower good Good tv reception and channels. Central location close by good selection of pubs and restaurant. Main shopping area close by. Close to sight seeing too. Staff helpful.

great location, fabulous amenities

The fact that it was in the center of the town

The double room we were in had two single beds fixed together which would not stay together every time we moved the beds came apart

The hotel is very central and close to bus & rail stations. Easy access to shops and car parking.