Mercure Inverness Hotel  

Excellent professional reception and bar staff. Cleaners very pleasant and happy to provide extra tea-bags and milk. My room was surrounded by rooms containing a group of men on a stag night, had to call reception at about 3.30am to ask them to be quieter, there was a prompt response to my call.

Generally very noisy, loudly closing doors, could do with the spring style that many hotels have now. Extremely noisy plumbing, could hear toilets flushing through the night. Could even hear kettles being boiled, must have very poor sound-proofing. The noisiest hotel I have ever stayed in.

Staff and breakfast

Noise from the bathroom and adjoining bathrooms kept me up all night as did the noise from the pub across the road till 1.30 in the morning!

Nice helpful staff, River Ness views, comfortable bed, great breakfast, use of leisure facilities

This would not stop me going again, but tired bathroom, noisy pipes next door

My husband and I stayed on Saturday 5th May 2012. The hotel was comfortable. . The view across the river was excellent . The assistants both at our arrival and departure were very helpfull and friendly.

I was expecting luxury but felt it was not as luxurious as the pictures on the web site. Disappointing we had to pay for parking ! Although only £2.00 we should not have to pay if you stay in the hotel. The carpet in the hallways to our room looked shabby and dirty. The ensuite had badly grouted areas around the bath . We could have stayed at a premier in for a quarter of the price. The breakfast was a bit died up.

Handy to everything, snow was an added bonus.

Toiletries not being replaced after first day. (Hotel informed) Breakfast closed down at 0920am on a weekday, despite people still coming in.!!

Location, convenience.

The staff were very friendly, room was lovely & clean.

I slipped in the shower but later requested a non slip rubber mat & one was sent to the room very promptly but I would suggest these Be in every room on arrival! I paid to park in the hotel car park... Gave them car reg but since then been sent a parking fine!!!!!!!!!!

I found that the receptionist was very good at her job & was one of the friendliest.

Excellent central location. All the amenities are close at hand. The fact that you have a leisure club at the hotel make all the difference.

Free wifi and the breakfast

Bathroom was a bit worn and dirty

Close to city centre. Room had view across River Ness and its illuminated banks.

Room size a bit on small side.

good high standard at a reasonable price

It was a friendly hotel and would stay there again any time I am in Inverness