Mercure Inverness Hotel  

nice hotel,clean,right in center of the city,pretty ok,crap showers and baths tho eek!!!!!

they seem to charge you long before you turn up,i only booked with credit card because that was only choice,but wanted to pay with debit card on arrival but,nooooo!!aready paid?????and no receipt,maybe lazy staff??

After paying £2.00 for parking we returned to the hotel to discover carpark was overflowing. During the night we were roused by reception twice to move the car for others to get out of parking spaces. Would not reccomend this hotel to those using a car until their carpark has been upgraded adequately. Why charge us for parking if there were no proper spaces left?

Location is far too noisy because of its proximity to noisy pubs and clubs (sleep almost impossible). Staff were aware of noise problem but little had been done to insulate the hotel from noise pollution.

Rooms were a good size, good amenities has a full gym and free parking

Shower in both rooms we booked did not work properly in fact we had front staff come up to the room and then had to call for maintanence staff. By that time shower had been on for ten minutes. Particularly worrying since sign in the bathroom warned that having a shower with the bathroom door open would set off fire alarms for the entire hotel.

It was good value and able to have a double room for single occupancy ( in my experience single rooms are nothing more than box rooms). Availability of leisure activities. Location good.

Appreciated the fact that had leisure facility but thought looked a liottle tired and not particularly well set out.

Given that I had stayed there in the past, it has lowered it's standards. Room was cold, door was very stiff and needed to be banged to close. Room was basic. Shower had preset temp that couldn't be adjusted. Tv had to text, channels were limited. No bbc Scotland radio, that I could find, as it was throught tv.

Friendly staff / good location

Noisy back to back toilets duvets like paper hankies

The stay was very enjoyable staff where very friendly and helpful for the duration of my stay

Very quick to change our room as broken window made room cold and breezy.

The hotel staff were very helpful and friendly and it was a convenient location to the railway station and Raigmore Hospital where I had planned business there. The views overlooking River Ness were niceand the food was excellent.

The Mercure is a tired hotel which needs a revamp. I had to report that the electrical flex on the iron had given me a shock whilst using as the live wires were exposed. The kettle in my room kept simmering even though the automatic switch was off so I had to turn it off at the wall. The tv handset kept sticking. The cushion on my bed smelt stale and was not washed and fresh. The bath taps would not turn off and needed new washers.

The handiness of the hotel for shopping etc. And the lovely view over the river.

Location, gym, pool

Window in room would not close, was moved room but still not great. Staff could have been more helpful.