Mercure Livingston Hotel  

Evening Meal and breakfast

Rooms seem a little dated Long delays for food to arrive due to a coach party.

It was near to were our friends lived, the reason for going to Scotland to visit them.

The hotel needs a general tidy up threshold from room to bathroom scuffed badly. The sink worktop had obviously been used for something else, ie used to have tissue box area which now is just an empty space. Generally the place looks tired. And our room was cold, checked in at 3.00pm and when we returned at 9.00pm was still cold had to call reception to find out what the problem was, there was snow on the ground outside and Im sure they were aware it was also cold outside. We was told we had to turn the heating down then turn it back on, shouldnt we have being told this at check in, or shouldnt this have been done for us before are arrival, so we could have walked into a warm room.

bed terrible

Location to shopping and very helpful staff + lovely large bed, and superb room

Pool too shallow and small for swimming

Shopping centres McArthur Glen & Almondvale very close. Rooms were excellent, very clean. Free Wi-Fi is excellent. Swimming pool. Breakfasts were very good with good choice. Glasgow & Edinburgh were easily accessible.

Not a problem as such but the floorboards were very creaky when moving about the room!!

On freezing night, heating did not work call to reception was not answered (so gave up). Staff do not appear to have been trained in customer care. My impression after complaining whilst checking out. After many stays in the last 12 months it is unlikely this hotel will receive my custom again!

huge bed. very quiet. reasonable price. food ok.

not much choice of beer in bar,.

the staff,resturant,bar ,pool,reseption.

room,

price, comfortable,

nice clean,and friendly staff

the price of the room for one nite,was increased to a higher than normal,although premier inn was full,the same nite was £28 instead of £84,all apart though a very nice stay,

Looks a bit tired Rebranding has brought little to help. Drafty windows and poor heating system

Cleanliness,quiet,friendly staff,good dining facilities.

car park uneven

lovely comfy bed and pillows, friendly staff.

There was NO heater in the bathroom therefore it was cold. When I mentioned this to the staff I was told 'no we don't have heaters in the bathrooms'. General areas in the hotel were very cold.

Good location for shopping at McArthur Gleb

Our room was very tired looking and a bit dingy, the bed wasn't comfortable. We have stayed at this hotel numerous times and this is the first time I've felt the need to give a bad review! I think it will the travelodge for us next time. Was much better before being bought over.

Food in restaurant was excellent all properly prepped and cooked

Location out of city

Waiting over an hour for room service

A very comfortable hotel with excellent facilities. We did not have time to sample the cuisine but for our purposes the hotel was excellent value for money and we would have no hesitation in recommending it.

Rooms really in need of upgrading and modernising. Especially the bathroom facilities . The shower was very poor

The Hotel is ideal if you are on a shopping trip as we were.

The location plus the staff were very helpful

The staff allowed us access to our room a little early when I explained I was getting married and hoped to leave from the hotel

The bins were emptied really early and woke us up

The staff are friendly and professional. The atmosphere is relaxed and the quietness allowed for a welcome good nights sleep.

I didn't like the CCTV of the swimming pool behind the desk. It seemed to look like the equivalent of Doctor Evils shark tank for bad guests. The hotel could be refurbished as a lot of the features are a bit dated.

I liked how close to the shopping outlets & our stay was comfortable .

The leisure facility was up to scratch the pool was freezing & we had to wait10 mins for staff to get towels for us . & our room wasn't cleaned until 3.30 pm when all we wanted to do was relax after shopping . Then to asked for house keeping at 9 am when we weren't due to check out till 12 .

I liked the hotel for friendly staff and locality to shops and my friends

Hotel located close to a new shopping center, room confortable and good breakfast

There is no tv channel in french

The staff were very friendly and accommodating. the food was exceptional, the best I've had from any hotel and very reasonably priced. All you can eat (not just any) buffet breakfast at £10 each children free! There was an extensive range of impressive wines for all tastes. The location is good and much cheaper than most other places in Edinburgh itself. would stay here again and recommend it to anyone.

The room was cold on arrival with a note displayed in the room saying that heating is off in unoccupied rooms. However once the heating was on it wasn't long before it heated up.