Ramada Loughborough Hotel  

Free car parking

Paying for WiFi is a joke that is why I prefer the Village Hotel where possible. Food, lack of choice and very expensive for portion size.

the way staff handled a problem they had little control over how concerned they were with making sure that during my stay I felt looked after following my complaint

There was a hot water pipe running through my room which radiated heat, meaning I had to sleep with the window wide open, wich meant hearing lots of noise. The staff investigated my comments about the heat in the room, explained that if they turned off the hot water pipe running through mine and the other executive rooms the hotel & guests would have no hot water! A design fault of an old building - the way the staff handled it and looked after me following this is a credit to the training they have obviously had & taken on board on delivering excellence customer service. I train organisations in delivering excellence customer service!

only the location

the room was overheated with no control to turn down...the shower drainage was blocked...the whole place was in need of updating and as such, it was expensive only because of those issues

Location is in the centre of Loughborough. Decent tv in room.

Rooms felt very dated & gloomy....

Convenient location, comfortable rooms, great breakfast.

Wifi not free in rooms, huge extra charge policy for late checkout

Excellent staff in the breakfast service.

Excellent location. Handy parking. Good staff.

Both rooms were noisy. You could hear TVs in adjoining rooms, traffic outside the window and people passing the door in the corridor. Neither my daughter in room 53, nor I in room 57 got much sleep.

The location was excellent, right in the centre of town. Staff were polite, and helpful.

The decor of the rooms was a little bit of a 'mishmash' - new bathroom, old wardrobe area, though very clean Our rooms were situated in what I would imagine would have not been the original building and even though we could get the lift with our luggage (we were travelling around the uk so had enough for two weeks) to the first floor it was quite very difficult to get our luggage to our room (89) as there were more stairs to climb. I would not have been able to do this without the help of my son. We stayed for two nights (Thurs/Fri). The breakfast was excellent on the Friday morning, but on the Saturday there was much less choice and the cooked breakfast was cold.

Very convenient for town centre, comfortable, good value and good parking.

Central to Loughborough and as we had never visited the area before this was a good feature

Excellent breakfast, with attentive and friendly chef and waiting staff

The staff were all very friendly and helpful. The room was well equipped with tea/coffee making facilities, iron and a proper hairdryer.

The hotel was very hot but the window in the room could be opened

We found the staff to be most helpful and courteous. The breakfast was very good. The room was very comfortable and had everything we needed. We would certainly stay there again.