Mercure Norwich Hotel  

The facilities are very good. I loved the fact you dont have to leave till 12 on a sunday.....that is a huge bonus ...a usp for sure.

My main critiscism is your reception staff and breakfast staff...they are surley and not polite...everything seems too much trouble. If the other things had nt been good I would never think of going back We had to ask rather than be told basic information...no energy or enthusiasm from the staff. Even the gym superviser looked miserable

Plain and simple

We came to get away for the night after a hectic Xmas and booked the Mercure as it had a pool. We were really happy with the facilities and the service we received and will certainly stay here again.

Drinks were overpriced, 19.80 for double g&t, food overpriced too, beds too small.

Nothing

Appalling and over priced food. Small hot room. Hotel in middle of business park.

tired decor, noise, uncomfortable bed.

The swimming pool and restuarant

Very noisy from road and pub across the road

I did not realise it was in the middle of an industrial estate. There is no mention of this in the hotel information that I read. If I had known I would not have stayed there. That probably explains why the restaurant has no natural light because of the presumably poor views. The restaurant food was poor. The fishcakes contained little or no fish and was little more than soggy mash. The air conditioning unit was intrustively loud. I paid almost £150 for a 1 night stay. I will not return to this hotel. I should add that I travel extensively with work. I have never previously complained about a stay at a hotel. Enough said.

Leisure facilities breakfast

Rooms were tired and tatty, no air con, very hot during night in general needs a refit

Staff was wonderful, very friendly and very willing to accommodate your needs. They went above and beyond.

It was a little outdated and the beds weren't the most comfortable.

The breakfast was very good,quality and taste.The hotel was very clean.The beds are very comfortable.

The room had no air conditioning. It was far too hot to sleep.27degrees.The swimming pool was small and too full.

Having the space in the room and the media package to relax in the evening with - there wasn't much other entertainment within walking distance of the hotel.

I had expected more of a luxury feel to the Suite we had booked, the layout was unattractive - the room was L shaped and bent around a corner. I also expected there to have been a robe and slippers - so consequently I had not brought my own.The toiletries were functional but not luxurious as advertised (for example there was no conditioner), again the drinks in the room were functional (no hot chocolate sachets or cold drinks other than water)

Relaxation and leisure. The food was excellent as was the service we received.