Mercure Wetherby Hotel  

The location in relation to the places we wished to visit in Yorkshire was excellent. A short walk from Wetherby town centre. Close to major road network. Staff friendly and very helpful. Relaxed atmosphere. Overall an excellent value for money hotel.

There as nothing we did not like about the hotel. Description about parking on Booking .com was misleading - there was no charge for parking for guests of the hotel.

Eastern European lady who works on reception (sorry - I didn't catch her name) was extremely polite, friendly, helpful and efficient.

I thought that the restaurant staff seemed a little unfriendly. Having never dined here before I didn't feel that the greeting was very welcoming. The meal however, was absolutely fantastic!

Comfortable beds and clean hotel room. Good value for money.

Very comfortable hotel and the location was what we wanted.

The people were very friendly and helpful. We had a few problems with the equipment and they were really helpful, except the computer was out of business and they could not get it going but that was not their fault something with the internet.

The same attention to detail and helpfull nature of all the staff we encounted as on a previous stay at the Mercure Fairfield Manor, York,

Nothing, although the decore is starting to look a little worn

Free parking, excellent value for money really - right next to the A1 so very handy position. Thought the room was good too, had a good night's sleep. Would stay again.

it was convienent also then staff were very helpful and friendly

considering our room was superior we thought it very basic and not very clean. The restaurant was empty in the evening which didn't inspire us to dine, the menu was poor and expensive. Breakfast was a disgrace,the hot buffet looked as though it had been stood for hours and the fried eggs were set solid and greasy in the dishes. An omlette my wife ordered was served with salad and raw onion and was rubbery. The cold buffet was almost non existant no cold meats or cheese and no croissants or danish pastries. We were told if we needed croissants we had to order them, but the chef had forgotten to buy them in so we were offered a couple of small croissants and chocolate muffins straight from the freezer, we suspect via the oven as they arrived red hot, not what we hoped for. The menu promised freshly brewed coffee and tea but, in fact it was from a hot water machine in the corner of the restaurant.

The reception staff where extremely friendly and helpful. I found the bar staff a little less intrested in customers whic really spoilt it.. Your not cheap for meals there and although I enjoyed mine it was not as statues on the specials menu. The bar staff unhappy and non intrested which was a shame, however that said it was late and try could have had a bad day.

The fact when I came to check out I was told I had already checked out and my bill processed... I had not checked out therefore some else had and you authorised my card for someone else! Why was the paying card not asked for at the time of check out and checked?? I found this highly unprofessional but it was saved by the manner and sincere apologies I received by the hotel staff.. Make sure it doesn't happen again!!

Bar staff were really friendly.reception were very helpful and th hotel was situated close to the main village so it was easy to walk into on a night

Our bathroom was very noisy and had the cistern (?) constantly drawing all night

Location & friendly, helpful reception staff

Noise from radiators, "Bistro" bar chairs are old & uncomfortable requiring new webbing supports.. The first mornings self service breakfast was luke warm despite being in first at 0700hrs.

The budget price and convenient location were excellent.

TV internet in room would not work

Excellent hotel for money good room facilities, very clean and tidy Handy for motoway access Wetherby has a good choice of eating places and shops all only a few minutes walk from hotel.