Ramada London Gatwick  

Nothing

We did not like anything about this hotel. First of all the agent on the desk was not all that good and asked if I had booked the reservation that day. I told him no it was booked a couple of months ago but said he could not find it. After about 20 mins he managed to find the booking. On our return Journey we had booked into the same hotel and had the same performance from the same agent and as my friend and I had booked a twin room he gave us a double of which I insisted we have a twin. The room had a terrible smell in it and if it was not for the fact we arrived around 12.30am and had to leave at 03.45am the I certainly would have been down to see about it. The last bit opf hastle you need either going or returning is someone who is not as comptent as they should be at the reception desk. However I am sure ths complaint will be dealt with like all others put on the shelf and can only comment is it only about money and no customer satisfaction.. Gone are the days when you would get aan snswer on these reviews, but obvioulsy will not return to any of these hotels. Anne Richardson

I have ordered a double room, received a triple room with no space. Asked for a wake-up call @ 04:00 o'clock, the call never rang. TV at the room didn’t work. At 03:00 the fire alarm started, we had to leave the hotel until the fire fighters came to let us in again. At the checkout, nobody said sorry or suggested compensation.

General Hotel - nothing out of the ordinary

I did not get the room I booked as they were over booked

Good price, location. Bar and restaurant staff welcoming, food quality good.

Trainee staff at reception were abrupt, put us in the wrong room, double when we were two friends which had booked a twin. Trainee staff was not welcoming at reception and did not appologise, should not be best placed as the first member of staff you meet.

The staff was very nice. Our room had heat! the bar was very comfortable to sit in

the fact that wifi was an additional charge there was a charge for shuttle service...that left a poor opinion of Ramada in my mind

Nothing really stands out.

When I arrived, the night staff (I arrived after midnight) informed me that if I pre-booked breakfast, I would get a discount per person. This I did. The following evening, I contacted the front desk to pre-book again for the following morning only to be told that it was not necessary (obviously they did not check my booking as I was booked on a cheap internet rate w/o breakfast included). In the morning I was informed that breakfast would be at the higher rate! The restaurant staff kindly charged me the lower rate after I objected! The night staffer (Yogi) was a trainee and still has a lot to learn regarding guest reception. You should offer free wi-fi in the rooms.

The price was well worth it. We were offered a family room on arrival as we were travelling with kids ages 10 and 12. It was child friendly. Location was good nearby train station so we had access into central london without any problems. We were close to gatwick airport so our departure was convenient. Highly recommended.

The rooms were warm and comfortable.

The water wasnt very hot in the shower and there was no way to turn it up. I booked two rooms and asked if they could be near each other and they werent.

Good, value for money stay.

The internet access in my room was not operational.

Convenient for Gatwick Airport.

Bus stopped at other hotels so you need to allow 1/2 hour to get to the airport.

Staff were very pleasant

The rooms particularly the bathroom were tired and in need a refurb

Convenient stop over between flights

I did not like the Ramada. As a business traveller the Internet did not work. Despite attempts to fix and a promise I would not be billed, I was billed for the use which I then had to explain again the story to reception. Beds were lumpy and only 12 tv channels on a very poor tv picture. Uk freeview is available in most other hotels. Breakfast was rubbery fried eggs and bacon like leather with plates so hot you could easily burn your hands. I was also charged for 4 breakfast even though I only had 2. Receptions answer initially was " there must have been 2 of you at breakfast". Trying to exit the car park during morning commute is a nightmare. I would not stay here again