Macdonald Randolph Hotel    

Ideally located in the centre of Oxford. A quality hotel. Friendly staff. Great place to stay.

Nothing to dislike

location, charm, decor,

The comfort and equipment in the room

Very good central location and fantastic building

Room 101 was noisy due to air conditioning outside. Blinds in bathroom were old and broken

first rate hotel,friendly staff, very clean, good choice of facilities, easy walking distance to centre. and look forward to returning soon.

nothing to dislike

evrything else :)

it's kind of old ... noisy floor when anyone walkes !

The hotel was excellent in every way service, room, food all excellent

nothing to dislike

A very up market and classy hotel. I have stayed there before and will stay again. I would recommend.

one or two staff members very natural and friendly

rushed in with luggage and mobility scooter bcos apparently shouldnt park at door!no welcoming guest lounge it also very small as was bar.no option of tea and snack upon arrival.had to lift mobility scooter up and down entrance steps with little or no help most of the time.girl on reception was sour and no friendly welcome or time for explanations about for hotel.didnt seem to care.one barman excellent and an older gent on door very nice and helpful he could certainly teach a thing or two to the numerous other concierge/doormen on duty.

Location

Tired rooms representing poor value for money, strange smells on 4th floor corridors, slow lift to 4th floor, cold room (401), rock hard fried bread at breakfast / no self service on cooked breakfast, ineffective shower screen (bathroom floor became soaked / leathal following shower), price / star rating. The hotel is a 3/4 star by any yard stick and the decor needs refreshing!

All good.

1Proximity to Ashmolean- this is why we selected the hotel ! 2 Porter and car valet service good but at great cost

1.The welcome, initially claimed we didn't have a booking and this continued all of our stay 2 The room should have been sold as a single and not double- inadequate space to unpack & store 3.Food very poor. 4. Noise- fans continued throughout the night. Room air con didn't work 5. Living on its reputation of bygone days 6 .Would not use hotel again

General ambiance; excellent reception & bar staff; comfortable room; good bathroom

Bar area a little cramped; unable to get breakfast on Sun am

Location The Morse Bar (& fab cocktails)

Our room wasn't ready until 5.10pm The minibar hadn't been cleaned and had previous Customers sandwiches in !

The feel of the whole hotel was one of pure class

Nothing

the staff, the food, everything

no problems

The staff are what makes the Randolph. It was an experience to stay at the Randolph having seen it so many times in Morse it was one of those things that we just had to do and the staff didn't disappoint as nothing was too much trouble for any one of them. Superb!*!*

We were put in the naughty room, room 101, which has NO outlook what so ever (believe us) and is noisy from 3am onwards! The room though was beautifully presented and spotlessly clean but for the price paid, over £200 per night/room, we think you could do better.

Beautiful historic accommodations in a great location.

The price of breakfast is rather high.

Central , lovely old building.

Grossly overpriced Wrongly labelled as 5 star ( more like 3 ) Food in restaurant was good but not gourmet as advertised. Had to wait 30 minutes between starter and main course and restaurant was not even busy. Bedroom 343 was roasting hot and heat could not be adjusted apparently(!) Cocktails were £10.50 and £13.50 - ridiculous prices. I ordered Cheshire Cat and discovered that the ingredient that made it special (marmalade) had been omitted as it was too difficult to mix ! I think it should not be advertised for sale in that case! Wine list yearswere adjusted by pencil scribbles - hardly 5 star !! Alex Polizzi would have a field day here correcting the oversights and omissions....

My Room, and the Hotel. comfort

The service in the lounge. We were not made to feel welcome when we asked for your afternoon cream tea by on particular member of staff, but the other staff member was very helpful. I gave my car keys to the concierge as I was told to so he could park my car, and I got the impression he was saying what do you want me to do with these. I was not pleased with his attitude. The other concierges that I dealt with during my stay were very helpful.

friendliness of staff

somewhat dowdy in appearance

The hotel ambience was welcoming and friendly. Staff were extremely helpful and nothing was too much trouble. I would definitely be happy to stay at this hotel again should we return to Oxford in the future

Nothing

Extra facilities in room, E.G. bathrobe, tea-making.

Badly stained undersheet on bed - from an old people's home? Deputy Manager (Raymond, I think) was very off-hand dealing with a problem I'd had on a previous visit even though the Manager had asked to see me before checking in on my next visit.

Staff and service

Expensive for what it was. Terrible smell of sewage dinner hall.

Nothing

Over priced, poor quality rooms. Had to queue for breakfast which was grossly overpriced and of mediocre quality. Hotel is shabby, living off past glories.