Macdonald Randolph Hotel  

Central Oxford. Easy access to Colleges. Morse Bar in memory of John Thaw. Concierge very helpful.

Shown as 5 Star. It is not.Room well below 3 Star standard. Bed was a small double. Very uncomfortable mattress. Could not sleep. Noisy fans running all night. Tv had very few channels. Everything totally overcharged. Nothing value for money. Booked the hotel for 2 nights. Hotel increased rate for second night by £80.00 without telling us. When I queried this on check-out, I was told that this was in accordance with Booking.com terms. Breakfast was £14.90 for continental. Cooked breakfast was £7.50 extra. Morse Bar - Glass of house red was over £9.00. Get the same outside within 200 yards for £4.00. Dinner. Overpriced. Not 5 Star. Staff overbearing - constantly checking if food was alright. It was average. Do not stay at this Hotel. There are plenty of others in the vivinity who offer value for money.

I thought the staff were very good and the location was excellent. The room was good and in excellent condition, although about a 10minute walk from reception! The free city sightseeing tour was a very nice touch.

It felt pricey for what it is and the breakfast was not of the standard I'd expect at this star rating or price (particularly the quality but also the presentation). The same can be said of the bar. Nearly £15 for a glass of champagne is worse than central London pricing.

1- we had double beds when we asked a big bed 2- the desk was too small, when we specifically asked for a room with a large desk 3- the wifi was inadequate as it was not allowing for vpn 4- the tv channel selection and quality was bad 5- It was incredibly expensive for being a luxury hotel without the luxury

Convenience for visiting interesting Oxford museums and buildings, also ease of parking.

Food disappointing for price

The hotel was very central for shops sights ,The staff polite .The breakfast ample good service nice bar but pricey

The fact that adverstised was a sauna steam but no mention of payment thought it would be free for guests to use but a charge of £15 even though you could use this as many times as you want it should have been explained before booking

The location, friendly staff and excellent facilities.

I was disapointed that i had to pay a sur charge of £26 just to park my car at the back of the hotel but not informed when booking. Also as an executive room having to put the kettle on the floor to boil water as there were no sockets near to the tea / making facilities. These are only very minor issues with what was a lovely stay.

Fabulous staff - made you feel nothing was too much trouble. Extremely courteous and discreet

I thought the bedroom let the hotel down. The walls were marked in the room. The grouting around the bath was either mouldy or dirty (didnt bother checking out which). There were two ladies sharing but only one set of complimentary toiletries ie. one shampoo, one soap etc. Other 5 star hotels I have stayed at there has always been complimentary toothpaste/toothbrush and although this seems quite a picky thing to mention it would have been nice to have had that.

Luxury without a snobbish staff that can make life uncomfortable. They were friendly and approachable

It is very expensive

the breakfast though expensive

paying an extra £2 for credit card charge and another £2 for newspaper. Given the price of the room thought that should be included.

Thes staff were very efficient. The cooked breakfast was excellent.

The prices are quite high and parking is a problem.

The staff were absolutely great. They were helpful, cheerful, friendly and curteous from the doorman to the maids. Nothing was too much trouble and all requests were accomplished quickly and cheerfully.

I gave a 'fair' grade for value as I felt the prices in the bar were exorbitant and unwarranted as the bar was part of the entrance so draughty, busy with arrivals, luggage etc. The constant bustle didn't make for a relaxing atmosphere, I've been in more restful transit lounges. The beds are double so felt small and it were made up with sheets and a blanket not the luxury linen and duvet I would have expected from the cost of the rooms. Breakfast was OK but not exactly generous for the price.

We arrived on a hot afternoon and were allocated a room with no functioning air conditioning. After alerting reception they promised to send someone from maintenance, however very shortly we received a call to say that they would give us another room. I think the staff were aware there was a problem with the room but thought they would use it on the off chance that no one would complain. As the hotel was full I fear that someone else would not have the option of being moved and would have had to suffer the heat.