it was very unfortunate that the room we were allocated ( no 4 ) had no view and had a metal fire escape 2 foot from the window. You could not use the wash basin fully because the shower cubical obstructed the use, therefore to use it you had to stand at 45 degrees. there was no where to hang the towels, these were on a stand jammed between the shower and the wall. the bed was comfortable enough but the choice of pillows was poor resulting in a very sore neck. when we complained to reception re the room ( the fire escape etc ) the said they could not change it nor would they offer us any sort of compensation ie: reduction in the cost of dinner, nothing. They said they did not feel the need to do so. we were prepared to check out, but they said the would still charge us the full rate. Did not expect a bay view but did not expect a view of a fire escape either. £250 a lot of money for what we got.
the location was 5 star. the staff in the restaurant and bar were outstanding and could not do enough to help,a special mention to a lady called Andreea she made up for all the negative things. The food at breakfast and dinner was first class. room kept very clean