Ravensdene Lodge  

The staff were extreemly nice, unfortunately I fell poorly during my stay and we were supposed 2 check out at 11 but they let us stay until 1 free of charge so I could try and pull myself around for the long drive home, which was so kind of them as I was really ill. Very down to earth staff and great to talk to, they made us feel so at home and welcome, Thankyou will definately be staying again!!

The hotel staff were very nice, extremely helpful to beyond the call of duty (especially Alex). We had a lovely stay, nice quiet room with lovely decor. Lovely food, exellent value for money and would definitely stay there again.

I was staying there to go shopping at the metro centre so the hotel was situated close by. The downstairs lounge and bar area were very modern and nicely decorated.

The beds were very uncomfortable and the room was dated and would be in need of modernising. The tv didn't work properly and there was no free view which i think should be offered everywhere these days. The breakfast was inedible and of poor quality.

Its a very basic hotel. The bathroom was dirty, the taps were broken. Some of the lights didnt work. There was dog hair in the spare blankets. It took agaes for me to order my breakfast, when it did come, the sauasages were rock hard I could not cut them, I could not find any staff to complain to. Only had 3 channels that worked on the tv. And it was not clearly stated that you needed to get the remote from reception.

Room size and room facilities were average for this price range.

No remote available for television. Bathroom fitments were badly fitted/came apart. Breakfast facilities and waiting staff availability was poor. Food was however well cooked and hot when received. General decor and lighting in Bar/Dining area was poor and requires attention.

Great hotel. Stayed with a group of girl friends. Went on a night out. Great time in newcastle and the hotel was spot on for the price.! Would definatly go back.!!!

It was very close to where I needed to be

We were only there for one night and the two night staff on made us feel at home ade we had a great night

Clean and tidy beds were good to sleep in

The staff were very friendly, with a efficient manner, obviously well trained. The facilities were all that we needed, Large airy room, with good sized bathroom. Quality towels, good bed with additional pillows if required. A comfortable lounge bar with additional space if needed, also an outside area, for having a drink in the sunshine. Breakfast was well cooked, and nothing seemed to be a problem for them. Plenty of free car parking space.

There were a few minor points that did nothing to spoil our stay. One bedside light switch would not engage, therefore the light could not be turned on. The cold tap in the bathroom sink was missing the top section. A tile on the bathroom floor was loose. Finally as with most hotels, there was only one chair to sit on. The word double or twin room should tell them that more than one chair is needed, I personally do not like sitting on a bed to read. Having read other reviews, as I did not visit on a Friday or Saturday night, so I cannot comment on those reviews.

We were unknowingly put on the floor where stag and hen parties are usually located, woken at 3am by shouting, swearing and loud music. Bedroom carpet hadn't been hoovered nor had the bathroom floor been cleaned properly.Toilet and around taps on sink not cleaned properly(found couple of falsh eyelashes belonging to someone else on sink!! Bulbs missing from lamps and never have all 3 of us had to sleep on temporary beds in the same room before. Breakfast area had not been cleaned from the previous night and the area where the cereals etc were displayed left a lot to be desired. If we hadn't driven 5 hours from London and arrived at 10.30pm I don't think we would have stayed. The only redeeming factor was the new operational manager who appears to be trying to put things in order. Have been told to write letter of complaint and we will!

The staff were very friendly and helpful. The service was excellant, rooms large and cumfortable beds. Breakfast was first class. Value for money will stay here again

24 hour bar, relaxed atmosphere. Ideal for price paid.

Friendly and helpful front of house staff.