Best Western Reading Moat House  

Only there one night,but I made a good choice ,as I could not fault the hote lfor any reason

Location for event was perfect

Only stayed one night, but was very pleasant, breakfast was good too! Plates could have been warm for the cooked food though. I would stay again. Thanks.

Food was excellent and great value-we had room service.

It's proximity to the Nirvana Spa

Breakfast was very disapointing

We had a great time. The room was fantastic and the staff were more than helpful.

We loved the Suite we had. Well designed, lots of space. Lovely!

Signs in rooms say fire alarms are (basically) too sensitive. Fire alarm went off on Sat morning (false alarm). However the chaos and fiasco that ensued matched no other I have ever experienced. Breakfast was 7.50 each for the privilege of standing waiting at the buffet for the food. Everything was empty- no coffee no orange juice, no basic cooked breakfast items. Whole idea of buffet is so we don't have to wait! There were no tables available and when we finally got one, the staff cleared it away! Check in in the evening was painfully slow.

Lovely location

Very poor breakfast, service was disorganised and had to wait 10 minutes for the buffet as food had run out, no bread to toast and quality of the food was poor. We were unable to eat an evening meal in the restaurant as it was full, we were not informed we had to book a table.

It is convenient to the local towns ie Reading and Wokingham.

Food was excellent

Quite a nice hotel not outstanding but good value for money (£59ppn) Very convenient for Reading and the m4 which was handy for me as I was visiting friends in Earley which is close to the hotel. Quite a nice quiet location considering proximity to Reading and M4.The room was confortable and one thing I did like was power points just above the desk very convenient for laptop and kettle unlike other places where they are down at floor level away from the desk.

I found booking through Great Western website frustrating so I used a generic hotel booking website instead. I though the towels and toilet tissue could be of better quality and the information pack could do with updating. The pack has a section on modems which in these days of wifi and 3g is not necessary and shows how old it is.