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East Parade, Llandudno, LL30 1BE, United Kingdom – Show map
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179 verified reviews
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Regency Royal Hotel's staff speak: English
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Food & Drink
Room service, Packed lunches, Luggage storage, Laundry, Ironing service, Shoeshine, Meeting/banquet facilities
Safety deposit box, Non-smoking rooms, Lift, Heating, Non-smoking throughout, Air conditioning
Based on 179 reviews
Value for money
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The staff were friendly, They served our meal early so we could go to a performance starting at 7.15
The whole place is "tired". Carpets need cleaning in the corridors. Downstairs Ladies lavatory, near lounge, in need of a sweep. Our bedroom curtain had a tear.
The staff were very helpful
The food was poor. Although they had a 3 course menu on display inside and outside the hotel it was not available. Also the towels were never changed
Lift.no maid service.
The Location was its best feature.
The breakfast was obviously from the economy range. The lift was from the 1930's and the reception desk is at the end of a dark corridor which wasn't very inviting.
Breakfasts were good. Staff very attentive.(served mine to the table on recognising that I am disabled). The quirky lift was great and useful for me. I was expecting the worst after all the bad reviews I had read , but really enjoyed our stay there..the place just needs decorating and new carpets and furniture! Everyone was friendly enough - it just needs upgrading to justify the price :-)
The bedroom furniture and decorating were very tired.
service awful bedroom awful drinks had funny aftertaste
View of the seafront
The standard of the room. Poor quality breakfast. Ancient lift. We had no room service on day two,so no change of towels or refilling of courtesy tray. Parking was very poor.
The view,breakfast was good
The room was very awkward to get into as the bunk beds were positioned too near the door
Nice location nice inaside
No staff to be seen at breakfast it was pick your own table no one to greet you very poor even evening meal the same room was noisy as every time somebody upstairs flushes toilet water runs down pipe in my room. And with fi only good if you stand by reception all day
The outside building looked nice.
Everything. Seriously all the nightmare reviews people posted about this place are spot on - it really is as bad as they say. You wouldn't want to stay here just to find out how right everyone was. Our mistake was not checking the reviews and booking on the strength of the website- we won't do that ever again. Originally we booked for 2 nights but thankfully changed booking to only 1 night once we saw reviews. Would have cancelled completely if we could have without bring charged upfront for the first night. As it turned out the hotel charged us for the whole 2 nights anyway and now 2 months later have still not repaid my second night. They say they will process my refund but I'm still waiting....and hoping it comes before the place goes bust. How it's still running is a miracle.
Bad service, run down, tired accommodations in need of complete renovations. Very unprofessional management - they made mistakes with our booking, took full payment immediately when not authorised and even 8 weeks later have not given the refund they are supposed to. Seriously one hotel to avoid.
Room had a sea view
The room was very shoddy and far from clean; the wifi did not work; the TV was extrememly small and the digital reception did not always work; there was very little choice at breakfast; beds/mattresses were old and very uncomfortable; the front door was locked at 9pm and it took almost 15 minutes to get someone to let us in to the hotel; the reception was not adequately manned.
Only see view
Stinky room Hair was sticking on the carpet Lift was almost stopped-scary No Breakfast - Though was promised before we leave Overall a horrible experience- we had to check out after a day of stay though we had another night to stay Don't even think of this place - horrible Seriously this place requires a health inspector's visit
Friendly staff, good location.
Maintenance of hotel is poor - in fact there is very little of it, e.g. carpets in dining area and lounge are FILTHY. Service in evening is DESPERATELY SLOW. We had 2 young children and it took 5 minutes short of 2 hours to get just one course served. Family rooms on top floor tiny and cheaply furnished. Everything seems to be run on the cheapest option e.g. breakfast sausages. DON'T GO HERE PEOPLE, IT WILL ONLY IMPROVE IF MANAGEMENT START TO TAKE NOTICE OF THE REVIEWS POSTED AND DO SOMETHING ABOUT IT.
Location, external appearance, staff attitude
Poor quality/worn out fixtures and fittings - hotel infrastructure in serious need of a makeover to do its Grade II listing/features justice. Overpriced/over rated in its current state.
Wall lights have live wires exposed. When we demanded a different room, we were asked to pay extra!
all attractions are near
they put big family room min advertisement and gave small room. staffs are chatty but useless
Situation was good. Nice view of the sea.
When I got to breakfast there were no cups left and no tea. I waited 5 minutes and then decided to go elsewhere for my breakfast. Had to have a cold shower as there was no hot water. Could not connect to wifi was given a code but that did not work. Asked staff but they were very vague.
Friendly staff. We had an issue but is resolved due to the friendly staff.
Very poor hygiene. We were given the keys to rooms that hadn't been made yet. They were filthy, with overloaded bins and dirty bathrooms. The bedding hadn't been changed yet from the previous guests.
The kindness of the staff and the good food
Carpets and doors
The place was very clean and tidy, very grand
Not enough room in the bedroom, between the bottom of the bed and the window. Knocked my ankle several times trying to get to my side of the bed. Also the fire alarm went off at night and stopped 10 mins later without any explanation or apology.
Key was not working first, Bed was making sound when your turn, Toilet was too small. Dinner took a long time to be served.
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