Regency Royal Hotel

Very friendly and had the company of the propriotor during our stay which is rare these days. a delightful gentleman with the interest of his guests at heart

Breakfast, nice bed, friendly staff

low atmosphere, over priced, menu limited, your pictures did not reflect our experience.

no info given re times of meals etc eve meal good but we had to ask if it was being served and order inadvance. Service limited, faciloities basic

It was a convenient location for my needs and also on the sea front. The staff were friendly and helpful.

It was disorganised, short-staffed and unbusiness-like. It seemed as if the management were inexperienced, eg. I was asked to pay in advance for my stay as soon as I arrived. Also poor breakfast choices and stained tea cups. Hotel doors locked after midnight.

Staff seemed inexperienced. Tablecloths were soiled. Breakfast took a long time to even get tea/coffee. Everyone was complaining others were being served before them. No menus. Decor in bedroom was tatty and bathroom not very clean. Lift broke down.

The sea view.

The service was poor,we checked twice with the hotel that we wanted a cot and when we arrived we did not have one.We asked for a high chair at breakfast for our 15month old and was told i would have to wait as they needed cleaning.Would not stay here again.

Location, potential.

The management of the hotel was poor. Some staff tried hard, to make what could have been a good experiance better but were fighting against indiferance and poor leadership. This hotel has much potential which putting small things right would make good.

The hotel has an excellent location, the rooms were clean and the staff were friendly and helpful.

The breakfasts were poor and some of the services/facilities advertised in the hotel's own literature were not actually available. No apology was offerred for the non-availability of services/facilities.

The outside of the hotel, the reception area and downstairs reception rooms/bar was lovely - it was obvious that money had been recently spend to update the hotel. Excellent locations.

The hotel staff appeared very disorganised as it took a while to find our booking. The hot water in the shower didn't work. The barman was a little too familiar for my liking and again, wasn't organised. Breakfast was totally disorganised! Also we had to request clean coffee cups and polish the cutlery before we could eat.

the staff where very friendly. the reception area and dinning room we excilently presented and decorated

they had obviudly spent all there money doing up the dinning room and recepition areas as the bedrooms where smelly the wall paper was coming off the walls there was mould in the bathroom there shower did not work properly it was either frezzing or boiling hot. and 1 staff member felt as they can walk into your room whenever they like even at 9 ocloke in the evening to see how well house keeping did.

Sea view, spacious comfortable room, pleasant staff, good breakfast .We stayed during week and although there were many guests it was very quiet. We got everything we requested. Thank you very much.

Would have liked to have been shown to our breakfast table to avoid sitting in the wrong place. A slightly musty smell on stairs and corridors due I expect to the extreme age of the listed building. Nothing that we could'nt forgive.

not a lot the staff tried their best and were freindly

lack of experience staff and under staffed not clean enough rooms not up to a basic standard

nice room sea view was lovely

poor service tv didnt work asked for it to be changed nothing was done.bar facilities were poor and the lager was flat staff didnt seem to know much about serving drinks