Regency Hotel  

It was near to our family

Hotel looked in need of some money spending on it. Choice of menu for dinner was poor. Food was badly cooked ( we had ham, egg and chips and gammon steak - not difficult to prepare). The bar area was dark and ice and lemon was not offered with our drinks although it was eventually produced. Whole place was run down and in need of being properly managed.

The young guy on reception was very helpful over the missing tv remote control. It would be handy if reception had information of nearest locality for eating out (only found by searching along london road towards town). Very happy though.

Lovely shared spaces and dining area , good breakfast, good information at arrival. polite helpful staff. easy to park and access from A47

our room ( rm 1) was over the dining area, so it was abit noisy in the evening of an event. There were only 5 TV channels and Broadband slow so my teenage son a litle bored in the room- if we had stayed more days this may have been a problem!

comfortable room and good breakfast

Poor service eg kitchen closed in evening so no food available - just a fact; no apology Have stayed at The Regency several times, so sad to see it going down-hill. Guests need to know in advance if they have to eat elsewhere

Location fantastic, plenty of parking on the Leas. Excellent value for money, room with plenty of space, light and airy, warm in evening. Hotel needs a little TLC, mainly furnishings and fittings otherwise happy with stay. Staff pleasant. Breakfast enjoyable and hot. good value for money, dining room a bit dark and crockery, table settings, chairs need replenishing. Would stay again an excellent base for visiting family and friends around Kent.

The hotel had a problem with the internet so i was unable to do any work whilst staying the night.

It is within walking distance of where we wanted to go

A lovely building that is not being used to its full potential - decorations very tired and dark

I stayed at this hotel for one night. The staff were friendly. The room was clean and comfortable and there was plenty of hot water. I had room 29 which has a balcony and a canopy over the bed. The bed was comfortable. This is an old Victorian building and has some beautiful features. I understand it is under new ownership who are starting to re-paint the walls etc. The evening looked very busy with visitors enjoying themselves, but I had made other arrangements for the evening. Would have been happy to stay in the hotel though.

It does look a little dark and tired in some areas, but I think this adds to the character. Breakfast was just "ok" and there was some disorganisation at breakfast time with clearing tables and refilling the juice and milk jugs etc. But staff were polite when asked for anything. I would stay here again.

Very friendly and helpful staff, desk manned 24 hours a day. Bedroom comfortable and had an ensuite, and breakfast was great too.

Location

Staff not helpful at all. Breakfast in the morning was slow cos there was one staff member serving a full restaurant and off course she was miffed!!!

Fairly customer responsive staff. Delighted to be given a better room when requested. Piping hot breakfast is one of the best that I have had.

The water pressure in the shower was low.

Breakfast

Needs refurbishment (new owners-believe to have started) Bigger room size Sound insulation between rooms. Better maintenance

Clean and comfortable, staff very friendly and curtious.

As I was staying for 2 nights, the bar on the first night there was a selsction of lagers no proper beer available apart from Guinness. The second nite John Smiths available. I ordered in the restuarant fish & chips only to be informed that they had run out. Its not a complaint just an observation I may have chosen the 2 days to stay.