Best Western Restormel Lodge Hotel  

Comfortable, friendly hotel in the centre of a charming town.

The kippers at breakfast had a very strange smell and taste, like no kipper I have eaten before.

A friendly welcome and they catered for our every need. Our mother was 87 years old they upgraded our rooms so we could be on the lower floor and charged us the special offer rate as quoted. They ran round looking for a chair to go in the walk in shower for our mother, because she finds it difficult to stand. Thankyou so much and we would certainly stay there again.

Friendly staff,very clean, comfortable hotel and an enjoyable break, many thanks...

Great comfy bed. We didn't stay for long and didn't use the restaurant but we were happy with the room for the price that we had paid. Friendly staff.

A few minor issues on arrival such as a window that wouldn't shut and some dirt on the carpets in our room but we sorted it ourselves.

Room was adequate and staff were pleasant. Cleanliness was good.

Service in the restaurant was very slow. We waited 40 minutes for our starters and a further 30 minutes for our main course to arrive. We were told on arrival there would no late bar on New Years Eve. The bar would be closed about 22-30. If we wanted a drink, we would have to visit one of the local pubs. As it was pouring with rain, this was not an option. We celebrated the arrival of 2012 with a cup of tea in our room. The hotel seemed to be run by very young people who were not aware of the correct procedure in some cases. We would not recommend this hotel now. We used to stay regularly in this hotel but are sad to see that the standard has fallen so low.

From the moment we arrived at the hotel and checked in to our checking out 4 days later, we were treated extremelly courteously and all staff were very friendly. The room was very comfortable and clean throughout our stay. We ate in the hotel for 2 of the nights and the meals were both excellent. We would not hesitate to stay here next time we visit Cornwall, or to recommend this hotel to any of our relatives or friends that wished to visit Cornwall.

Friendly staff. Food good but a bit expensive.

Unfortunately the room walls were quite thin so next doors baby crying every hour woke us up.

I have stayed in many chain hotels and can honestly say this was the best. The room was spotlessly clean and spacious. The linen crisp and fresh smelling. Noise levels were minimum. Altogether a very relaxing break. The staff were friendly and the food in the restaurant was good. A full cooked breakfast completed our stay.

Really good size room, very clean and comfortable. Reception staff very welcoming and helpful. Lovely cooked breakfast.

Its not a dislike as such just an observation that the restaurant staff were very slow and did not seem to know what they were doing!

It was generally a pleasant experience however we thought the dinner menu lacked imagination - Gammon as a special! The food itself was average

Staff were helpful.

The whole place was too hot!

Location to the customer

It looked and felt tired. It needs a revamp and an update.

Price, location and food. Would have liked to stay longer.

The soft, bouncy mattresses.