The Richmond Hill Hotel  

Location and decor.

Reception "upgraded" our room. It ended up near the the swimming pool/spa with that boiler house noise all night which other guests also complained about.

Good location, very clean, friendly staff

Richmond has been a favourite for years. Very convenient from home and ideal for a short break, as Richmond Hill has wonderful views, great for walks along river and town great restaurants and shopping.... has it all.

Nothing.

We use this hotel when visiting family. It is a good place to stay for matches down the road at Twickenham stadium. We always feel welcome and it is of a reasonable standard at a reasonable price for the area.

Had made a human error with the reservation (day earlier booked) the reservations manager took 3 attempts to even meet with us to discuss and then wouldnt find a suitable solution...I could go on but would suggest you just go next door to richmond gate & spa they helped us in our hour of need.

On arrival we were charged a non-optional £50 on our debit card, to be refunded 7 days after check out. We were not told about this before arrival despite speaking to staff several times on the phone.

The facilities were ideal for our stay

The lift was a bit small near to the reception area

We have family who live in the area and it is ideally situated when we visit them. It's comfortable and the staff are very friendly and helpful. We never think of booking anywhere else.

The parking can be difficult at times when there is a large function on.

Rooms were quite small

Very friendly and helpful staff. They booked taxi's for us which all arrived promptly, they also were very helpful with all other requests. Room service was friendly and so was front desk when we called them late at night. Breakfast was very nice. Stayed at the hotel for a wedding, and it was just what we needed.

Bed was very small but I think we booked a double forgetting the sizing difference from Australia to the UK.

almost everything

our room was a bit small and the doors stuck a little

Loved where it was and the decor

The rooms were quiet small and the bathroom was experemly small but the location was very good

breakfast very nice

The hotel facilities are good

The TV in the room is useless, the picture has wavey lines running through every station. This is not the first time I have stayed at R Hill & this was the problem then. If anyone wants to stay in theit room & watch TV it's a waste of time. This should be improved!!

Everything, staff, facilities and food were very good. Superb bed.

Small point but veneer On the furniture was cracking up a little.

Good location, very comfortable bed, utilized the excellent health center, and overall was good value for money.

Standard rooms were smaller than expected with decor varying. My daughter's room was very stylish, whereas mine definitely needed a face lift.

The staff were very helpful

The room was very small and very dated. The TV reception was very poor.

I love the location of the hotel. I have stayed many many times at the hotel, including living there for months at a time when relocating in and out of the UK. However, this stay was remarkable, but unfortunately not in a good way. The staff is willing to be helpful when asked and staying in Richmond is always lovely.

I am very disappointed that as a frequent guest, I was not placed in a nicer room even though the hotel was far from capacity. Our first room was over the restaurant and music played loudly so we asked to be moved. Our second room was tiny, the toilet would not flush and the room overheated. I would have expected for someone who has spent over 50,000 GBP in the past few years for a single traveler at the hotel, they would have moved my partner and I to a nicer room when the hotel was emptier.

Staff very friendly and helpful

Noise carried from floor above.....footsteps very audible

Central location Beautifulurroundings

Loud plumbing noises in bedroom (coming from adjacent room)

Nice looking hotel, friendly staff

Average size bed, poor quality TV, noisy air con, small room, have to pay to stay in Hotels own car park

excellent location...all the amenaties of the city but with a countryside feel location... Great walks... Excellent staff and facilities

nothing to dislike here

Location

Room was average and not as good as expected given the price. Room 366 needs the bathroom window replacing. We have stayed in better hotels with better facilities for the same or less cost.

Free upgrade to lovely room Swimming pool Helpful and friendly front desk staff

Paying for taxis in London!!!!

Very comfortable and easy access to ameneties

Nothing really