The Richmond Hill Hotel  

The bed was very comfortable

Selection on tray in room was very mean. Slight sweaty smell in bathroom. Would be a good idea to give the bathroom floor an extra good clean.

Breakfast was optional and check out wasn't until 12:00 - Room service was prompt and food was good.

Reception staff were argueing in front us as we arrived, poor English also. We weren't informed of the Bar/Restaurant or Spa facilities and weren't informed of the breakfast details either. The room was a bit on the smalll side. Reception also found it dificult to resolve an issue with WiFi.

We had 3 rooms booked for the first night - the hotel only had a record of one and didn't have a room for one couple. That same couple stayed a 2nd night which was pre-paid but reception tried to charge again and didn't have any record of their booking. Even though we had left the full confirmation with them when we checked in.

Pleasant rooms, friendly staff and access to good gym

There was a wedding in the hotel on Sat. The music went on under our room until mid-night and was so loud that the room vibrated with the base. The hotel did offer a discount but shoudl have informed non wedding guests that this was occuring and tunred the music down after 11.00pm at the latest

The view of the River Thames

Parking fee.

As above.

Our room was very noisy. There were loudly whirring fans from about 6am until about 11pm somewhere inside the celing / walls / corridor. Our room was 463. I do not recommend this room at all.

excellent location, staff friendly

V small room, no minibar, view on carpark

Very Nice and relaxed stay

Friendly staff, in particular, we arrived very early in the morning and my husband had forgotten to say that we were arriving so early, ie just after 6am on route from Singapore. The staff were very accomodating and ensured we had a nice room immediately. the hotel is also in a very nice location

The staff were efficient,friendly and always willing to help My experience was overall very good.I Would definately stay at the Richmond Hill again in the future.

Location was great, only 10 mins walk into Richmond, hotel lobby, bar and decor very nice.

We felt that the rooms were very small and uncomfortable. One of our party is 6 ft 5 ins and he especially found the bed very small. There was not much room around the bed to walk around or relax. The room would be fine for a 1 night stay but for a weekend break, we felt like we had cabin fever!

The hotel has a beautiful location with excellent veiws over Richmond Hill. The staff at reception are friendly and helpful. Access to the Leisure club next door is a big bonus. Good standard and selection for breakfast if taken and room service although a bit limited on choices of hot main meals is prompt and of good quality.

There was a lack of customer information in the room which led to misunderstandings regarding opening times of facilities such as the leisure club. House keeping was a bit lax with items for disposal being left outside the room door and a window opened by the cleaner not closed when finished, so no security!

The location across from the park was beautiful. The bed was extremely comfortable, but the room was a little on the small side. Very clean & nicely decorated