Risley Hall Hotel & Spa  

Terrible in every way.I didnt like anything about the Hotel, poor service or no service, dirty in every area, stained furniture, hair in the bathroom everywhere. No meet and greet. No table ready for breakfast then a very long delay. short of staff. Cleaners have not cleaned for some time. Everywhere you look it's dirty. All the furniture and walls are chipped and knocked. No room service food as stated, untrained staff and a total disengaged manager. It looks great and but is far from what it appears to be. It looks like it's about to shut down or they are struggling to pay their way.

We stayed before and loved the old quaint house and it's surroundings, we had stayed in the main house back then and felt transported back in time with all the comforts of a modern age.

Unfortunately this time round, we found this lovely old building in serious need of repair and freshen up. We had a suite this time and although you would expect this to be better that the main house bedrooms, it was very disappointing... The rooms are in very poor state with fixtures hanging off the wall, the shower rail coming away from its fittings and the spa swimming pool in serious need of repair... Come on Oxford hotels & inns, this old place deserves better

Good breakfast

Our first room that i originally booked was a disgrace.ceiling polyfilled in bathroom then just left bare,peeling paper on walls etc,everything needed a good referb and also no loo paper in holder!we complained and got a new room which was better but that still looked abit tired and it backed dtraight on to the nersing home?not to welcoming first thing!upgrade ur swimming pool roof aswell!

Very convenient location near m1 & e Mids airport. Lovely gardens & characterful main building.

Reception staff efficient but rather 'cold'. Room v quaint but bathroom was in urgent need of refurb (E.G. cracked basin, huge shrinkage gaps, white mastic & grout gone almost black if there at all); safe in wardrobe made constant clicking noise (all night) & when reported next morning, acknowledged but no apology for disturbed night. Breakfast appears plentiful but bacon & tomato from cooked selection was 2 tomatoes & half a rasher of bacon - rather mean! Swimming pool was a main choice criteria but it was not in use.

Location was convenient, quiet and would have been an elegant establishment in its day which unfortunately has long since passed.

A once elegant hotel has not been well maintained as observations from a walk around the building clearly showed. Rotted external timber work in evidence and a fire exit that had not seen any cleaning or maintenance in a very long while - filthy carpet, cobwebs and cigarette butts/ash of apparent long standing. Bathroom was ancient and the grouting within the shower/bath tiling would have been of great interest to a microbiologist. Breakfast choices and quality were underwhelming - have experienced far better in 2 star hotels. All in all a disappointing experience.

Friendly staff at breakfast

While the building itself is pretty, the whole place has a "tired" feel. It would not take a lot of effort to really improve the place, but it generally felt that that was unlikely to happen. The room (a suite) was a good size, but the paint was yellowing, shower tile grout stained brown and the fabrics worn and tatty (though the rooms were clean). While the staff at breakfast were very attentive and friendly (top notch service), the food itself was mediocre at best. I would not recommend room service - I tried to order a Caesar Salad from the "24 hr Room Service" menu (4 phone calls to get hold of reception) only to be told there were no chefs (how hard is to to put together??), so opted for a cold beef sandwich at 11 pounds. Not impressed

Its location to the motorway network and to our destination.

Poor service in the restaurant lack of choice on the menu and none availability of dishes shown as available on the menu. The fabric of the building is also very shabby and in desperate need of renovation.

They have no system in place to get the charges from the hotel. When we checked out we had some charges that we previously paid, thanks God we had the receives. Pool was not working when we were there. Food is bad and portions small.

Checking out

Unfortunately I didn't have the time to make use of the spa, butthe hotel was comfortable and the staff friendly and helpful. The room was great.

Good value for money. Remember its very old plenty of history with lovely features but clean and we had a huge suite. Nothing to much trouble for the staff. breakfast was freshly cooked and served rather than the trend to buffets.

Not much.

They have 35 rooms and a restaurant with only six or eight tables. Had to go to the local asda for food, rubbish!!!

We liked the grounds and the beautiful old building. The pool was lovely and warm. The room (we were in a suite) was comfortable and very cozy. Staff generally were nice and helpful. We enjoyed a nice ramble around the grounds after check in and got some great photos. The decor in the old house is lovely & old world but it's all a bit run down and shabby now. Needs a tasteful refurb to bring it back. The 'prisoner cell block' which houses the suites, needs to be roofed properly, a front door put on it and a serious rethink about internal decor. Pink marble and chip board is not a good look! The suites are nice inside but a bit shabby. Huge shower cubicle that all of us could have fitted in! Really hot water, comfortable beds, thick black out curtains and nice views from the bedroom. I'd only recommend this hotel if you aren't too fussy about things being new, clean and in good working order! If you are prepared to rough it a bit, then it's just fine. Lovely in places, awful in others!

The most disgusting breakfast we have ever been served! Thankfully, they gave us lots of toast to fill up on as the cooked breakfast was inedible. I love my food and it takes a lot to put me off eating but this was like a nothing I've ever experienced before. Revolting! To make breakfast worse, every one of the juice glasses and jugs were filthy. The complete lack of atmosphere in the dining rooms proved too much for the British reserve and you could have heard a pin drop - very sterile and uncomfortable! The room we booked (a suite) was in an adjoining building which was surreal - we finally concluded that it must have been prison cells converted into rooms. Horrible pink and unfinished decor with an awning strapped over the building as a roof. The place was freezing and covered with leaves, wet and dirt. The swimming pool dressing rooms were dirty and tired. The pool needed repainting. The evening meal was a joke - £11 for fish, chips and peas that were all shop bought and very small portions. Should have been priced about £6.50 to make it a fair price. To be fair, this is a great hotel but it's dirty and shabby in too many areas to gloss over!