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Score from 5189 reviews Fabulous 8.8/10

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The Cumberland - A Guoman Hotel

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Most recent booking for this hotel was 9 minutes ago

Score from 2955 reviews Very good 8/10

Newest reviews for Park Plaza Riverbank London

  • Lydia
      United Kingdom
    16 September 2014

    The lobby was very impressive and the bar. The bathroom was lovely & clean Staff were very helpful

    Tea & Coffee facilities were not replenished during stay but towels were. Bins had not been emptied prior to our stay.

    8.8

  • David
      United Kingdom
    15 September 2014

    Staff are very helpful; front desk, concierge and house keeping

    Payment system not working to produce invoices

    8.8

  • Anonymous
      United Kingdom
    13 September 2014

    Beautiful surroundings

    Bathroom situation and the picture on the wall with a kid holding a dog with fangs. Creepy

    6

  • Margaret
      United Kingdom
    11 September 2014

    Location friendly and engaging staff

    10

  • James
      U.S.A.
    11 September 2014

    The concierge servises were excellent, especially Andelino.

    Regulating the room temperature for comfortable sleeping was difficult. Breakfast buffet was quite expensive. Nothing within close proximity for alternative breakfast dining.

    9.2

  • Daniel
      Australia
    10 September 2014

    View, friendly staff who remember your name.

    10

  • Philip
      United Kingdom
    9 September 2014

    Location Décor Staff Cleanliness

    Pricing not transparent Mattress was very hard Limited choice in bar (Draught) Not a good view with all the work going on

    8.3

  • Anonymous
      United Kingdom
    9 September 2014

    10th floor toom overlooking tge Thames has stunning views..

    We upgraded our room as had two single beds made up separately and pushed together so not a double

    7.9

  • Ian
      United Kingdom
    8 September 2014

    good location, not far from the tube and a nice south bank walk too

    checkin was a nightmare.. late and I had an afternoon meeting which I could not change for.. the receiptionist kept telling me that it was not a problem.. my room was ready, they had a large group to book in, but she could not cut any keys at the moment... "but it was not a problem". I explained it was as I needed to change for a meeting.. to which I had no reply!

    7.1

  • Susan
      United Kingdom
    2 September 2014

    Service was poor. I had to find someone to take my order for coffee in the bar and to pay for it. The room had no view and very little natural light. At night the outside flood lights, even with curtains drawn gave the impression of dawn. Very difficult to control temperature in our room which made it difficult to sleep. We wanted to spend as little time as possible in the room as it was so dark and dismal. Drinks in the bar very expensive and service at breakfast poor.

    4.2

  • Graham
      United Kingdom
    27 August 2014

    The location in London was good, a very open feel, due to being on the Albert Embankment.

    7th Floor was suffering from exhaust from the kitchen (only in the corridor not the room).

    8.8

  • Anonymous
      United Kingdom
    26 August 2014

    Comfortable room and bed with great bathroom Location was perfect for us.

    Room overlooked atrium and was very dark. Wifi and mobile phone signal were intermittent at best in room

    9.2

  • Dean
      United Kingdom
    26 August 2014

    Hotel clean and good location

    Didn't get a twin room as we booked.lots of hassle trying to get them to understand it is not convenient and not what I booked. Slept on a sofa bed in the end.

    6

  • Richard
      United Kingdom
    24 August 2014

    PROXIMITY TO MY DESTINATION

    ATRIUM FACING ROOMS ARE DINGY WITH CONSTRUCTION ACTIVITY BLOCKING OUT THE SKY AND INADEQUATE INTERIOR LUX LEVELS. GUESTS HAVE NO IDEA IF IT'S DAY, NIGHT, RAINING OR FINE. MY WIFE THOUGHT THE EXPERIENCE DEPRESSING.

    8.8

  • Anonymous
      United Kingdom
    24 August 2014

    We had a superior twin room which was spacious with great facilities. The bar and restaurant were beautiful. Just a short walk from big ben, London eye etc. We ordered room service which was delicious.

    Unlucky for us our room was facing the train tracks and a building site.

    9.2

  • Paul
      United Kingdom
    20 August 2014

    Location bar area facilities

    Leaky shower dust under furniture

    7.1

  • Anonymous
      United Kingdom
    19 August 2014

    Cleanliness/quality Genuine staff approach and customer service Quality of food

    No dislikes

    9.2

  • Anonymous
      United Kingdom
    19 August 2014

    Location.

    Narrow room. Room didn't face the thames, but faced other peoples rooms so no actual daylight came through the window. Dark interior made it more gloomy inside with there being no proper sunlight

    6.7

  • Hugh
      United Kingdom
    19 August 2014

    Space in the room.

    Very slow service in the bar.

    7.9

  • Geraint
      United Kingdom
    17 August 2014

    Staff were super helpful and polite

    Noisy lifts especially in the early hours

    8.3

  • Anonymous
      United Kingdom
    17 August 2014

    very helpful staff and very clean and comfortable great view from room window looking over to westminster

    the building work on both sides of the hotel and the water went off on the tuesday just as we were about to shower in the morning

    8.8

  • Anonymous
      United Kingdom
    17 August 2014

    location was great

    Booking.com had indicated that there was a dvd player in each room. This was not the case. When challenged, the hotel initially said this was incorrect but I asked them to log-on to Booking.com to see them description given online. Once they could see this they said I had to take this up with Booking.com as they felt this was not their issue! Also, there is construction work going on at either wing of the hotel. This was not made clear at the time of booking, although having said that it did not disturb my sleep. It was just a bit of an eyesore!

    5.8

  • Stefania
      United Kingdom
    13 August 2014

    I liked the location

    There was a sound (people were repairing something) that didn't let us sleep

    7.9

  • Anonymous
      South Korea
    13 August 2014

    Good location! ; London eye is very near by hotel. Only 10 minute by walk. Also, the staion takes 5-10 minute by walk. staffs are not friendly but, not bad. They only do the their own work.

    Noise; Next to the building, rail way path through so, little bit uncomfortable(especially in the morning and evening) Also, next to the hotel some building is under construction. The hotel does not notice about that.

    6

  • Bernadette
      United Kingdom
    11 August 2014

    Clean, comfortable, modern, well equipped room. Very nice bathroom with bath and shower cubicle.

    Building work meant the room had no natural light.

    9.2

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