The Riverhill Hotel  

Friendliness of staff. Food was excellent.

Friendly and competant staff. Prompt serving of food and drinks. Excellent menu for breakfast, plenty of choice.

Within walking distance of Prutton Park. Food was excellent. First class room which provided everything needed for an overnight stay.

The restaurant was very full. Need to book ahead if you want a particular time. We had to eat at 6pm but that was acceptable to us.

Relaxation. Comfort.

Thought the breakfasts very expensive.

We enjoyed our Liverpool city break knowing the we had a comfortable friendly hotel to come back to each evening. The food and staff couldn't be faulted. Our only hiccup was the room (Number 9) was incedibly hot although there was a fan provided because of the noise from the kitchen extractor fan we couldn't leave the window open. Also there was a drip from the toilet cistern. Otherwise well done we felt we had quality and value for money.

Location was good for the Birkenhead ferry to Belfast. Room was spacious with a good outlook.

Room 6, far too dark, neededto haveALL the lights on to be able to see. The price paid for the room should have included breakfast.

It was an ideal location for our needs and the staff were friendly and the rooms adequate.

I didn't like the fact that local knowledge wasn't a priority with the reception staff.

Very good bed

No chair to sit on in the room

Comfortable & clean

We have always found the amenities at the hotel very good and the staff very pleasant and helpful. We like the nice touches such as the butter not being in plastic containers, and all the meals very good. We thought some tissues in the bedroom would have been very welcome and a cotton sheet between us and the duvet more than desirable

When I booked our room on the internet I had ocassion to ring on Wednesday, Thursday and Friday to book a table for 4 then 6 and finally 7. Each time I rang I requested if it was possible to have access to our room as we were travelling direct from Norfolk and would arrive about 12.30 pm and would like to change and wash before our luncheon party. Althiugh access to rooms was not available till 14.00 hours. I also requested each time that we would like a back bedroom and was assured that was already in hand.We arrived at 13.00 hours and was told a room was not available so we had to go into luncheon unwashed and unchanged, About 18.00 hours our guests departed and we asked for our room key and was informed our luggage was already in the room. Our room turned out to be right in the front of the hotel and no luggage had been taken up to the room.We were not best pleased and felt let down by so many staff members.Also the toilet seat would not stay up and slid all over the place when sat on. Not a a good start to our stay. We did not like drinking out of mugs at breakfast time and felt it was not in keeping with the standards of the hotel.

Convenient location. Pleasant enough.

Comfortable family hotel with warm and welcoming Staff. Excellent views from rooms at front of hotel but quiet, despite proximity of the main road.

Facilities beginning to be slightly dated-- no lift, for instance. Charging extra for breakfast seems unnecessary.