I usually read negative comments & think that people must be very fussy with high expectations, but in this instance I feel that I must warn others, so where to start!!:
My room, the 'penthouse suite', had not been cleaned since the previous occupants. This was evidenced by dirt & debris on the floor & surfaces throughout, soap scum within the bath, shower & washbasin in the bathroom, the bathroom waste bin had not been emptied containing waste from the previous occupants, the kitchen waste bin had no waste bag & contained rotting food/teabags & the sofa cushions remained in the same formation from the last person to sit on it as if they had literally just left.
The bed linen had been changed although this was full of holes & the counterpane had some very 'suspicious' looking obvious stains, no towels had been left.
The toilet was broken - wouldn't flush, with a 'handy' pan left in the adjacent bidet to fill with water to flush.
The double glazed door from the bedroom leading to the balcony was unlocked & there was no key.
I immediately (4pm) & politely explained that my room had not been cleaned, that the toilet was broken, that I had no towels & requested the key to the balcony door for security purposes. I was told that the receptionist was the only person there & that nothing could be done until after 7pm - at that point I went out. I returned at 8.30pm to be told that someone had 'run the hoover round' & that I had towels in my room, no-one could find the balcony door key. They were unable to get a plumber to fix the toilet until 10am the following morning. I was told that the cleaning staff all mainly belong to the same family & they'd gone on holiday together, as if that was a reasonable excuse.
On re-entering my room, none of the surfaces had been cleaned, the bathroom waste from previous occupants remained & the bathroom was still dirty.
The only good thing I have to say about the hotel is that it is in a reasonable location overlooking the river Avon, although the view is slightly spolied by the poorly kept grounds.