Rocco Forte Brown's Hotel  

I have stayed at Browns before and find it very pleasing to be recognised by the staff as a returning customer. It definitely helps to add a personal touch to all the other aspects (E.G. touch of luxury) which I take for granted when staying at a hotel of this reputation. The location of the hotel in Mayfair is also superb.

Excellent location with very good and charming staff. Our room was excellent with a luxurious bathroom. A good lively bar and breakfast was first class.

Our stay was spoilt by the fact that internet access is not included and the hotel (which charges high-end prices) was demanding £15 per day to connect. If this charge is not removed, I would not stay there again.

Le service tarditionnel de qualité. La propreté. La situation parfaite. Taxi à la porte (moins cher que le métro). Disponibilité immédiate du personnel.

Le chauffage sur demande. Le prix. Mais cela va avec la ville elle-même.

We very much enjoyed our stay at Brown'S. The staff were friendly and helpful without being intrusive. Our room had everything necessary to make it a very enjoyable experience and the attention to detail was good. The location of the hotel is excellent and we would definitely stay here again.

The only slight downside to our welcome at the hotel, and this is not a complaint, was the initial request, on checking in, as to whether we wanted to upgrade our room for an additional £50 per night. We felt that this almost gave the impression that the room we had booked was not as good as the one we might get for an extra, and not insubstantial cost, and which, had we wished to spend the additional amount, we would have booked in the first place!! A complimentary upgrade is one thing, but this was not the case here. Perhaps this policy should be revised.

Très bel hôtel, personnel charmant, très dévoué. Parfait.

Todo el personal del hotel es excepcional, próximo, amable y eficaz, siempre atento a todos los detalles para que el cliente se sienta cómodo. El hotel es muy confortable y muy acogedor,. El restaurante ofrece una comida gourmet y el bar tiene por la noche un ambiente muy agradable para tomar una copa. Su situación en el corazón de Mayfair es inmejorable. Sin duda hay otros hoteles con una apariencia más lujosa, pero si por lujo se entiende el trato al cliente y el confort, Brown's es único.

Hemos estado el matrimonio en una habitación executive y nuestro hijo de 18 años en una classic. La habitación doble estandar (classic) es algo pequeña para un hotel de esta categoría. Merece la pena pagar algo más por la "executive" que está muy bien.

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