Roker Hotel  

Very friendly and helpfull staff and owner.

Lacked a womans touch

The location of the hotel as it was near the plesure beach .

The lack of comunication between the staff ,my brother in law took us and booked himself a room for the first night, he was quoted one price and when he arrived the young girls on front desk gave him another price and they had the wrong details for him. Also we were given different breakfast times on 3 different occasions ranging from 9.30-10.30 on day one,8.30-10.15 Day two and then the owner told me (well he had an argument with me) that we were not to be late for breakfast as we would nt be served and when I explained that we were told breakfast was served between those times he went completly ballistic ,and told me that he was the ruler and was in charge and what he says goes....i was sooo cross by the way I was spoken to ,he said im arguing and im wrong and hes right and his word is final.

The staff was brilliant very kind and frendley and made us very welcome, breakfast was good kids loved it, The location was brilliant as it was close to the pleaser beach. The room was big enought for 2 adults and 2 children age, 13 and 5 years. Would recomend to anyone and I would go back to this hotel anytime.

Although the decor seemed a little outdated at first, after a while I realised how comfy it was. The bed was so unbelievably soft and the shower worked far better than I would have guessed from its appearance. Also the location was brilliant, 5 minutes walk from the station, 5/10 minutes walk to south pier. And the owners were very hospitable.

Although not the hotels' actual fault - On my second night (sat/sun) the rooms either side of me were booked out by a large party and besides the fact that the walls are thin anyway, at 3am this group came back drunk and had a massive (I mean massive) fight in the corridor - they were screaming and falling over and it actually terrified me. Because of their drunkeness they kept trying to get into my room and as I was travelling alone I found it rather scary. And when I tried to call the hotel reception no one picked up. Fortunately the police did turn up swiftly but it was a rather distressing incident that could have been dealt with faster.

the staff were very good, the breakfast was very good. The hotel is in a good location for any people going to the pleasure beach.

On arrival the hotel was locked up and in complete darkness.When somebody finally arrived to let us in the first room we were shown to was tiny and dark. After paying extra money we were given a bigger sea view room. It was freezing in the room and when we complained we were told that was because it was facing the sea.We complained again as it was evident that the central heating was not working correctly We were brought a heater that after running for 24 hours did eventually warm the room. This was the last time we saw the owner. The room was dirty and had not had a proper clean in quite some time. The following morning we went down for our full english breakfast that consisted of a plate of cold bacon ( 2 rashers because they had no sausage ) beans and an egg. We were sat shivering in the dining room and even the cup of tea could not warm us at that was cold. As we were the only guests they did not open the bar or the games room. We also discovered that we had been locked overnight in the hotel without any 24 hour security so do not know what would have happened had there been a fire. This totally ruined our break and we did leave a couple of days early.

Cheap to stay

Not very good location out of season other end of Blackpool, Taxi back to hotel was twice & more what we would pay at home for same length of journey.

the location was great 5 mins from family, and in the summer would be a fantastic loication for amusements and beach

the room was a little small for 2, ideally it would have been a good size for a single occupant, the only window looked out on other windows from the next building. the room was clean on the surface, but there was dirt and bits under beds and the towels were small ones and not too clean, glad we took our own but for the price we paid it did us for 1 night.

The staff were very customer focused and the breakfast was ace - the hotel is very dated but clean enough and beds were comfy. perfect for a bargain weekend away.

Parking on site was a bonus. Family room was a reasonable size.

Breakfast was at 9.30 which we thought was rather late! Bedrooms needs refurbishment. Bar was not open.

The staff were all very friendly we had a room with a sea view which was really a full bay window having stayed in other hotels saying sea view and having a port hole. Although hotel probably could do with a little updating it was clean and homely, breakfast very nice.

the location

Basic hotel, friendly helpful staff, good breakfast.