Roof Garden Rooms  

Entry is difficult .

Cosiness and breakfast on the terrace

No water pressure in the shower (bath was fine)

Lovely rooms.

The reception is a little strange; much happier having stairs as an option than just an old lift.

We had a lovely spacious room and bathroom, perfect for two people. Very comfortable bed and a small sitting area where we could eat our breakfast, which was brought on a tray. The breakfast was quite nice with a good selection of croissants, toast, boiled eggs, cereals, yogurts and a newspaper. Great location, just behind Harrods and in walking distance from the Knightsbridge tube stop. Complimentary mineral water was also a very nice touch.

The access off a back street can be a little confusing, but a good map will help you. The elevator is also a bit peculiar, as others have mentioned, and our room was up an additional flight of stairs, so probably not ideal for people with mobility issues.

The arrangement of the hotel and the entrance were slightly unusual but that didn't bother us. The rooms were clean, large and warm (we visited in December). The breakfast was varied to suit all tastes and was excellent. The staff were pleasant and very helpful.It was close to shops, restaurants. underground and parks. We would definitely stay again and would recommend it.

The staff were very pleasant and helpful and always smiling. The location was great and both the access through the lift from the street and the layout were charming. The terrace was very nice. Having indadvertedly booked at the very last minute a single room (the last available room in the hotel), in retrospect it is really great that the hotel let two people stay in the single room rather than leave us in the street at 1230 am!

Nothing

Cleanlyness, service 24 Hr, service performance

Its location 300 yards from Knightbridge shops inc Harrods, with an ncp car park next door.. Quiet ( for London) and cosy, with a very large comfortable bed. Discreet.

Sink taps not marked and installed with cold on the left. No salon and breakfast must be served in your room except in summer when its dry and the Roof gardens can be used.

Excellent service, staff and suitable for families.

The staff were amazing and very helpful

The entrance to the hotel is rather alternative as you enter straight into a lift which whisks you up to the reception. Apart from that the room was well proportioned with a bath and shower head. Tea was offered on arrival at no extra cost and the continental breakfast was comprehensive to say the least. All in all an excellent stay at a prime location hotel. The staff were friendly and helpful throughout. I would happily stay here again.

location! you are walking distance of almost everything. Breakfast!

Warm welcome. Excellent location.

Poor shower facility. Also, lack of hot water.