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Newest reviews for Rookery Manor Hotel & Spa

  • Tana
      United Kingdom
    September 11, 2014

    Friendly staff

    Not suitable for young children. Breakfast more 1star than 4star.

    5.8

  • Anonymous
      United Kingdom
    September 9, 2014

    Staff were friendly and helpful Grounds were great. Clean

    7.9

  • Paula
      United Kingdom
    September 7, 2014

    After a long road journey to stop at Rookery was bliss, we were able to use the facilities which were superb

    Nothing everything was fantastic !

    10

  • Brian
      United Kingdom
    September 3, 2014

    The staff and gardens are very good and nice

    No elevator from the ground floor Access stairs very steep and treads only about

    5

  • George
      United Kingdom
    September 3, 2014

    STAFF WERE very friendly especially Tracy

    lackof lighting towards room 15 dangerous at night

    10

  • Clare
      United Kingdom
    August 30, 2014

    The suite Spa bath Breakfast Peace and quiet Beautiful gardens

    Z bed Spa facility (ie the pool) not available to children Staff at breakfast were hovering

    8.8

  • Anonymous
      United Kingdom
    August 26, 2014

    Beautiful grounds and attentive service. Great venue for a wedding- it was a lovely day. Family room was spacious and very clean. Meals were well presented and lots of choice at breakfast.

    Not all outdoor lighting was switched on and pathway to our room at the end of the evening was in darkness.

    8.8

  • Anonymous
      United Kingdom
    August 24, 2014

    Nice hotel and gardens. Friendly staff.

    Not a lot to do for under 16's. We have 2 teenagers both under 16 but they liked the tennis court. Pool facility for younger teens would have made the stay better for us. Traffic noise from motorway in gardens but couldn't hear it in the room.

    7.9

  • Andrew
      United Kingdom
    August 21, 2014

    Room was very nice in old building. Quite large room with balcony overlooking lovely gardens

    Noise from M5 which was literally less than 100m from my room. Staff at reception were not great. Arrived early and after being told that check-in wasn't for another hour it eventually turned out that in fact my room was available...the receptionist just couldn't bother to check! Bed was not that comfortable. Breakfast a bit basic but OK.

    5.8

  • Anonymous
      United States of America
    August 20, 2014

    It was a little walk from car park to bedrooms and no one there to porter cases etc, also the restaurant was a walk away, food and service only fair. No good if raining you would get wet walking between places. I would not stay again.

    4.5

  • Stephen
      United Kingdom
    August 19, 2014

    Lovely grounds and facilities.

    Getting taxi,s was a nightmare.

    7.1

  • Yvonne
      United Kingdom
    August 19, 2014

    very beautiful house if you stayed in it,grounds lovely,but details of place on line are very misleading .make sure if you book this hotel,you get what you ask for,not worth £95.a night .

    Very disappointed ,thought we were staying in the manor house,only to find that we were in a room in a stable block,with a view looking onto a tent,people staying in the room above.you could hear every sound ,floorboards creaked all night, had no sleep, bed very uncomfortable room so small.not worth the money.would not go back.

    5

  • Ajaya
      United Kingdom
    August 19, 2014

    Good location, clean and good food

    TV didnot work, no or disturbed signal most of the time, did not have Wii Fii signal in the room, both of which were a major concern especially when staying in family room with children. Nine of the tables the drawers working well cannot open/ use the draws.

    5.8

  • Peter
      United Kingdom
    August 19, 2014

    everything else all good.

    ceiling needed painting

    7.9

  • Anthony
      United Kingdom
    August 15, 2014

    Staff were extremely helpful and customer focused. The free WIFI actually worked! Spa was a truly relaxing environment. Stunning Wedding venue with picture-perfect gardens/lake and waterfall Everything/everywhere was clean and well maintained. The breakfast sausages, best we've ever tasted!

    Remote location, not much within reasonable walking distance. Predominantly set up for functions.

    9.6

  • Les
      United Kingdom
    August 13, 2014

    The gardens were well Kept and lovely to walk round. The setting was realy outstanding.

    The dining room staff .. The barman was friendly.

    6.7

  • Margareta
      Sweden
    August 12, 2014

    Food was exellent

    The Room was to small and was not in the grand building that the web site indicated.

    5.5

  • Ellie
      United Kingdom
    August 11, 2014

    A great place to unwind the out door jacuzzi is lovely to very good spa lovely staff!

    9.6

  • Suzanne
      United Kingdom
    August 7, 2014

    The gardens

    The lack of motivation and knowledge of the staff. The spa's facilities were few and far between and what there was didn't work. Drinks expensive, bed and outside chairs were a torture.

    3.8

  • Gareth
      United Kingdom
    August 5, 2014

    Gardens, which were amazing, buildings, function rooms. The wwedding ran well.

    Breakfast was probably the worst experienced in any hotel we've visited. Chicken terrine from the party was inedible. Bars were expensive and served mediocre products. Staff in general were very inexperienced and gave poor excuses when confronted. No brown bread for toast, grey scrambled eggs, cold mushrooms, bacon that had been cooked and kept warm for what seemed like hours. Sausage inedible.

    7.1

  • Anonymous
      United Kingdom
    August 5, 2014

    Location as above, the setting was beautiful

    We arrived there after a long drive on Saturday for a wedding on Sunday, the staff didnt seem to know what was happening - i.e. as there was a wedding that day, where food restaurant was? - as directions to it they gave, were wrong. When we eventually got there 10 minutes later it was 2 minutes past 2 and we were told that the restaurant was now closed. But the waitress said she would speak to chef. They were not warm and friendly. They said they would then do us a cheese melt so we sat down but then came back and said it would be at least 30 minutes which was no good for me, as I was going to golf. My wife stayed and did get served some time after. When I got back, the electrics in our room were not working, so I went to reception(this was about 7pm) but it was closed. I asked(think it was a manager) to come and have a look but they couldnt fix it, saying they would sort something out. We were still waiting the next day for it to be fixed and eventually referred to a nice blond haired lady at breakfast who did swap our room and sort things out for us and was very good. The original room was not cleaned properly as the mirror had not been cleaned, although this is being picky, but it isnt a cheap hotel and you really would expect more. Overall though a very poor experience.

    3.8

  • Simon
      United Kingdom
    August 5, 2014

    Good location for M5 + Airport Clean + well equipped Lovely gardens Pleasant staff

    Room had porthole windows and we needed light on to read in the daytime Breakfast v average - inedible scrambled eggs Why did we have to be subjected to loud, middle of the road, sentimental pop ballads at 8.00 in the morning in the breakfast area? Awful music

    7.5

  • Jason
      United Kingdom
    August 1, 2014

    Great location, lovely grounds to walk around. Great food

    Wifi wasn't working for 2 days - notified reception but nothing was done about it and the children couldn't use the outdoor hot tub in the spa

    7.9

  • Mandy
      United Kingdom
    July 31, 2014

    couldnt connect to wi-fi hairdryer didnt work some lights were out in the room which made it dark in some ares particularly over the mirror. no-one answered the telephone in reception on 5 occasions very poor

    4.6

  • Stephen
      United Kingdom
    July 31, 2014

    Beautiful setting

    No wifi signal if your room is en-bloc. The restaurant service was so bad it was like Faulty Towers. Flat beer, no suitable food for kids, 15 minute wait for a table even though there was nobody eating. Joke

    6.7

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