Rookery Hall Hotel & Spa  

The Rookery Breakfast!! Was great....

We were at the Driver and Lowe wedding and told the hotel this. I also got my friend who's wedding it was to check with the hotel if I was booked into the hotel and she said yes. We were also told that the room would be discounted due to the driver/lowe wedding. We were not discounted and charged 195 uk sterling. We booked this room end of last year. Very un happy we were charged this room rate as told by Amy Lowe (then Amy Driver) that when booking this room were were to mention the driver and lowe wedding at time of booking to get discount and we clearly mentioned this in our booking reservation but still charged 195 uk sterling. Please investigate this???????

Delightful staff, beautiful nineteenth-century building (but I would not under any circumstances have wanted to stay in the more modern wings). Excellent spa facilities. Very good food. The charming classical guitarist at supper was a lovely touch. Room was extremely comfortale and well appointed (although I found the black mould around the perimeter of the bath, and the cracked plaster around the ceiling light slightly disconcertin). All in all charming, and, despite being relatively expensive, well worth the money.

I cannot believe anyone serves anything in red glasses! This is naff beyond belief. The waitress kindly indulged me and promptly replaced my absurd water glass. I have to say that the shape of the wine glass also reduced me to giggles. Both reflected an attempt at sophistication that made me think of aspirational Essex boys in the early 1980s.

The setting, and overall layout and feel of the place was very relaxing, and staff were very helpful

The prices for wine and some of the lounge bar meals were over priced in my opinion, although were very nice

The staff were excellent and the room we stayed in was very clean and comfortable. Also in a good loaction, close to Natwich and Chester.

The meals served in the dining room were billed as "fine dining", but the quality of the food was only average, especially at the very high prices charged. We also deliberately asked about dress code in the dining room and were told no jeans, T-Shirts or trainers, so we dressed appropriately - only to find other diners dressed in jeans, T-Shirts and trainers. I have no problem with not having a dress code but, if there is one, the staff should insist it's adhered to.

Brian, front off house is always helpful polite and professional

Nothing Brian and staff front desk operations brilliant

My husband and I really enjoyed our stay, very relaxing after a long day, the location, room, spa and the staff were very helpful and friendly.

The only negative - the food was very pricey!

Staff were lovely. Breakfast was superb. Executive room was nice.

Executive rooms are in a new annex which resulted in a loss of the charm of the old house.

In fact I booked on behalf of a colleague, travelling from Paris. I wanted him to experience a very Englsh setting with first class service, comfort and food. I think he found his room a little "old fashioned" but he said it was very clean and the breakfast was excellent and hotel very comfortable. I was very pleased that Booking.com noted that I was booking on his behalf so the reservation was in his name not mine. Very efficient.

The pool was extremely nice as was the welcome from the reception staff

Unfortunately we had a room above the kitchens and the were some workmen about so noise during the day was quite high

Very comfortable place to stay and the staff were very helpful and friendly. Beautiful views and excellent food. Would surely stay there again.

The staff were helpful,curteous and attentive to your wishes and needs.The Spa was clean,light with all the amenities to pamper oneself.

The room was very nice, and the location was perfect for a quite get away.

The room did however become extremely hot during the night, therefore the air conditioning was required - which was unfortunately very noisy!The bar and food prices were high, and the staff, although all very polite, did forget you on numerous occassions during meal times. Finally, both our parties had to question the final bill, which did show discrepancies where we were overcharged.