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Newest reviews for Rose Hotel and Spa

  • Rachael
      United Kingdom
    2 September 2014

    I was dreading the breakfast, but was pleasantly surprised. I wonder if I'd of seen how clean the kitchen was wether I'd have enjoyed the breakfast??? We had a full English, we were given 2 rounds of toast, there was a selection of cereals and juices. They didn't have decaf coffee, which I'm quite glad of as the sugar bowl had about a centimetre of sugar in with hard brown tea/coffee drops from previous people!!! And they don't cater for people with coeliacs disease, they gave me a funny look when I told them I'd brought my daughters breakfast!!!

    In short.... A dirty hotel very unpleasant!!! Hair stuck to the shower wall and soap dish Unclean bathroom floor with bits/dirt sticking to our feet Clumps of hair on the carpet Rubbish and a thick layer of dust underneath bed I feel the dust made it hard for me to breathe and I couldn't get to sleep until after 3am Heating on, really, it's August!!! We turned the radiator off but it was still too hot and we found it very uncomfortable trying to get to sleep Dirty windows, unsightly view of a dirty alley way, cig ends, broken windows Mouldy ceiling Horrible smell in the bar area

    3.3

  • Debra
      United Kingdom
    24 August 2014

    The staff at the hotel were lovely and the facilities were great....had fun in the pool and jacuzzi with my daughter...just round the corner are a spar shop and two Chinese takeaways and a few other shops...great location,bus and tram stops just across the road...

    7.9

  • Vanessa
      United Kingdom
    22 August 2014

    Sea View

    Room was not as described • Spotlights above bed didn’t work • Plaster all over the floor, even though I waited for the room cleaning • Remains of hair clumps in the corners of the bathroom • Dead flies in the toilet on arrival • Minibar – with nothing in it, I purchased some drinks to put in & the fridge didn’t even work • Bed on the right hand side was extremely uncomfortable as the springs were right through the bed • Advertised children’s splash pool along with a swimming pool, although these seemed to be the same

    3.3

  • Lloyd
      United Kingdom
    21 August 2014

    Friendly helpful staff

    leaving so soon

    7.5

  • Philip
      United Kingdom
    20 August 2014

    Leisure facilities excellent. Staff helpful & breakfast was good value. Owners have only recently taken over, sure with their attitude then improvements will be pushed through and the rating would be excellant

    Still under refurbishment. Standard of decor poor, radiators not working but, heater supplied without question. Price I thought was expensive for room.

    6.3

  • Anonymous
      United Kingdom
    19 August 2014

    There was honestly not one thing i found nice about the hitel. The customer service from tge staff was poor and the hotel was poor.

    I didnt like a number of things including holes in the bathroom ceiling (big holes) cracked in hslf toilet seat. Window thick with bird poo. Banging sound constantly from in ceiling.

    3.5

  • Cheryl
      United Kingdom
    19 August 2014

    The staff was excellent and the treatment was really good. Value for money.

    The views where not nice .

    7.5

  • Adam
      United Kingdom
    18 August 2014

    Beds so comfy, room was very good, and staff were very helpful had a very lovely time allnin all the steam room after a wild friday night was brilliant therapy.

    The pool was dirty and had debry at the bottom, still went for a dunk but was very off putting that it wasnt cared for at all.

    8.8

  • Lorraine
      United Kingdom
    9 August 2014

    Location only!

    Rooms dated and dirty to the point they were unhygienic. Facilities for the Spa were the same. Everywhere was grubby and the Spa did not even have a member of staff supervising. So over priced !

    3.3

  • Daniel
      United Kingdom
    6 August 2014

    Me & my girlfriend was really enjoyed the time that we spend in this hotel&spa. The spa was amaizing and people from reception was really kind for us.Definitely we will come back there. :)

    9.6

  • Clare
      United Kingdom
    5 August 2014

    The staff are very friendly and helpful breakfast was okay for the price be low quality produce in offer though again the staff were very attentive

    Decor very dated and poor quality swimming pool and spa not very clean and to be avoided felt a bit like a DSS B&B!

    3.8

  • Valerie
      United Kingdom
    3 August 2014

    value for money we paid and the kids enjoy pool

    5.8

  • Donna
      United Kingdom
    3 August 2014

    The jacuzzi and pool

    I booked a family room through bookings.com for £66 which included breakfast 30% discount for 2 adults & 2 children. Upon arrival I was told there was no family room available but as there was only me and my two children I was to leave my bags and be back for 3pm to check in. I left my luggage in the storage area and took my kids out for the day. While we were away a voicemail was left on my phone to say as my credit card had failed due to insufficient funds, my booking was cancelled and there was no rooms available. Then half an hour later I got a text to say there had been a mix up and my room was available and to make my way back to the hotel. When I went to check in I was told all that was available was the triple room and it was too much hassle to alert booking.com because they had not been given any availability for a triple room and it would cause the manager so much hassle. I was then told to pay for the triple room in full and my breakfasts were no longer included. I ended up spending more money for a smaller room. No apology or even a free breakfast. Really disappointed in the service, we could have been booked into somewhere else but as it was half way through the day we didn't want to chance looking for anywhere else.

    3.8

  • Mohi
      United Kingdom
    3 August 2014

    every thing was good the staff was friendly and helpful very welcoming the rooms were spotless the spa and pool were great the children loved it because of the pool and spa there is nothing I can complain about i hope they look after us the next time and they have given us 10% off for the next stay in the hotel

    there was nothing to complain about Mohammed from Luton

    10

  • Anonymous
      United Kingdom
    16 July 2014

    Spa area!! Looks loads better after refurbishment. Bar looks stunning. Brilliant place to stay.

    Smell of paint in room. Please keep window open for few days.

    9.6

  • Paula
      United Kingdom
    24 June 2014

    This hotel has been closed for a while what a let down

    Closed and has been for a while not good

    2.5

  • Karen
      United Kingdom
    22 January 2014

    The sea view.

    Practically everything. It was dirty, dingy, dark, cold, unfriendly with rude unhelpful staff. The carpets were threadbear, the lights in our room didnt work and when I reported them twice, nothing was done. It was expensive for what it was and there was no breakfast included for us yet our friends who also stayed there had breakfast included! The only member of staff we saw was a rude young man on the reception who was very unhelpful. The hotel bears no resemblence to its website. So sorry I wasted my money, I'd rather have travelled home.

    3.3

  • Robert
      United Kingdom
    3 January 2014

    The swimming pool and Jacuzzi were freezing. When we arrived they did not have our booking then they said they did not have the correct rooms available so had to have the wrong rooms. The hotel was not clean and we paid alot for facilities we could not use.

    2.9

  • Josie
      United Kingdom
    30 December 2013

    Stayed here for 3 nights at Xmas. Good food, entertainment, friendly staff could,ent do enough for us. Would recommend this hotel, facing beach , near town.

    Nothing

    10

  • Richard
      United Kingdom
    26 November 2013

    No parking space, dirty, no manager when required,

    2.5

  • M
      United Kingdom
    21 November 2013

    Location

    Swimming pool freezing. Reading lounge locked all 3days bar never open

    5.4

  • Tracey
      United Kingdom
    16 November 2013

    Bedroom facilities did not match website footage. We were extremely disappointed with the hotel.

    2.9

  • Jessica
      United Kingdom
    13 November 2013

    Nothing

    Disgusting Dirty Poor staff Poor customer service Cold

    2.5

  • Barry
      United Kingdom
    12 November 2013

    Spa b/ fast / welcom

    Bedroom needs cleaning very dusty. shower curtain in need of replacement and the area smells of smoke room 201 carpet needs replaceing

    5.8

  • Ellis
      United Kingdom
    12 November 2013

    The view from the room everything really.

    Just the heating everyone else was warm while I picked up a cold for 109 pound we should of at-least go either some money back for some contribution to something else along the lines.

    7.1

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