Best Western The Rose & Crown Hotel  

The old style of the hotel, decor, etc.

The room was cold and the bathroom was freezing, very small accommodation, not very good value for money.

Staff were superb, food in the bar excellent & my upgraded room was superb!! Great place to stay!!!

As a regular hotel user for business stays, I was looking for a good quality hotel for a private night at reasonable price for my wife and I to meet with my son currently at University in Colchester. We couldn't have chosen better, Very different as the building is old, but beautifully maintained. The stay, although short, was perfect and enjoyable. Would stay again and highly recommend. Thanks to all.

Comfortable bed. Friendly bar.

Wi Fi connection poor.

The hotel style (beautiful old house) The kindness of the personnel

The noise (2 nights and 2 wedding receptions, room just about entrance and smoking area). The small bathroom. The lack of water pressure in the shower

the reception staff on arrival was very good and nothing was too much trouble. on a whole the staff were exceptional.

i was dissappointed to see the bathroom looked rather tired although clean, the plug was broken in the bath and just placed on the side, the grout looked like it needed a good scrub as was coloured in places and there was excessive mould around the edging of the bath.

Our stay was very enjoyable. There was a wedding reception on Sunday night and understandably there was alot of noise which we find acceptable but the room seemed to be directly above the function and could be heard extremely loud until midnight. This was rather intursive.

Location was convenient for where we needed to be in Colchester. Room was perfectly adequate, and was set up for use by a disabled person (not needed by us, but good that they have such a facility).

Initial access to the room was bizarre, involving going up stairs, along loads of corridors, then down again to the ground floor, where we found there was in fact a door permitting access directly to the outside (for disabled people). We had to carry our luggage all that way, only to find we could have gone straight in from the car park. I was not impressed that the receptionist did not suggest that we did so. Obviously not all rooms have this 'issue'. The location of the hotel, on a junction of two busy roads, means it is never going to be quiet and peaceful, but our room was particularly noisy (it was a hot night and we had to keep a window open).

room 125 on the street very noisy near a big litter (thank you for smell) man in the reception very unwelcoming I don't sleep for the night for noise of traffic : no double-window, no reinforced door ...

The friendly of the staff

No light above the bathroom wash basin

Staff at the hotel were great fun to talk to along with professional service. Made my little holiday break perfect along with my partner. Done some research in colchester to find that this hotel is great and the other hotel i was going to choose has very bad opinions. Facilities are also great along with the location of the hotel.

Friendly, helpful staff. Clean and more than adequate room. Parking was easy and location for the town was excellent. Nice 'pub' atmosphere. We stayed overnight to attend a local wedding so can't comment on food etc but we would return.

Bath very high sided so would be difficult for anyone with mobility problems. Long way to walk from reception to our room - not a real problem for us but again would be for people with mobility probs as no lift.