Best Western The Rose And Crown Hotel  

Staff were ok, breakfast was very good and rooms acceptable

Bathroom facilities, shower did not work at all, water pressure so low that it took 10 mins for the loo cistern to fill up and water was not available when any other taps were used. Bathroom is very outdated and in need of replacing and redecorating.

Good location and generally friendly staff. Sadly the hotel was almost dead even on the Saturday night.

Radiator in the room did not work. Some members of reception staff very disinterested.

The service was excellent, especially on the second morning when, having discovered that our breakfast had been forgotten, they did everything to remedy the error!

The recent refurbishment is a disaster. The large open plan style has ruined a characteristic "olde-worlde" hoten and left it cold and uninviting. WHY CHANGE IT!!!

No hot water in room. this was going to be sorted out. but as this had been a complaint that had been written about in the resumes about the hotel i think it is a long standing problem

Excellent Staff and good bar area situated in the heart of Tonbridge

The main issue was the room-the bathroom was terrible. Cleanish but just poorly fitted. Very noisy simply from the room above. Hotel literature and kettle etc all bundled in a basket. Overall, a poor experience.

One of the windows in the room did not shut properly and another was broken on the outside. Also there did not seem to be any way of switching from bath to shower as with a normal mixer-tap arrangement. As the room was at the front of the hotel it was quite noisy.

The room which we stayed in was in desperate need of up grading. The toilet didn't flush properly and the shower was too hot to use and we couldn't turn it down.

The woman I was with and the pint I had in yor bar, yor bathroom was dirty and cheap looking, best part of yot hotel mmmm still thinking one week on xx

Breakfast was good

Room not ready on time Olde Worldy building, sloping floors and small rooms. Was not my first choice anyway

Hotel was easy to find and convenient. Good to have on site parking.

The lights in the room didn't work properly and the shower wasn't very powerful. The cushions on the bed had horrioble stains on and needed a clean. The breakfast was overpriced and selection / quality was quite poor for the price. For the price, the rooms needed a refurb.

When we first saw our room, The Victoria Room, the first thing we noticed, was the Four-Poster bed. It looked, and was very comfortable. We also liked the lop-sided wardrobe, as it gave the room an "olde worlde" feel about it. We were told that The Queen Mother had stayed in that room, and if she was as comfortable as we were, she would have enjoyed her stay. The cleanliness was tip top, and although we didn't use them, there were Tea and Coffee making facilities. We visited the Castled, and we both have said that we would definitely stay there again.

The only beef we have, is, when we booked in, although we were paying by cash, and I had the cash in my hand, they still took my Visa Debit card and swiped it on their machine. Although no money came out, it put the £100 "on hold" and therefore, one of our Direct debits couldn't get paid on the right day. We were told it would be held for five days before being released again.

breakfast was good. Reception area obscure to the entrants to the front of the hotel.. Not enough seating round the bar area.

The hotel was 5 minutes from my sisters house and was very easy to find once you have sussed the one way system.

We had one of their refurbished rooms and I would only grade it as a "B". The room was clean enough and the bed was comfortable. The window in the bathroom had clear glass and not frosted. The shower was a mixer tap but the cold water pressure is too high and its either scalding or freezing. Also none of the fittings on the windows had been screwed on properly. The restaurant was being refurbished which they advised to us before we arrived. The breakfast service was in one of their function rooms, it was slow and everyone was on large communal tables with little room for access.