Best Western The Rose And Crown Hotel  

The location was excellent. The staff were expecting me and were pleasant.

The room was cold and 'Tired'. It was in need of a bit of tlc. I had to call down to reception three time to have the Wi-Fi reset which was also difficult to log into.

Convenient from railway station. Quiet and cosy. Staff freindly.

Arriving late about 10pm I was unable to get even a sandwich let alone a hot meal. very disapointing as although lots of eateries in Tonbridge only place open was a kebab shop!!

Friendly service, clean comfortable room,excellent dinner and breakfast. The hotel could do with a facelift and updating and a stairlift would help the disabled

Friendly staff.

We were recommended to stay here by others. We had initially a fantastic experience - room very warm & great for what we paid, lunch good & dinner fantastic with the staff being friendly & helping to make the evening. Unfortunately our stay was spoilt by the shockingly disappointing attitude we recieved from a manager when we commented about the use of small side plates for the breakfast buffet- not only was she abrasive but continued her rant into the kitchen where we could see! Truly disappointing as we hoped we had found somewhere to stay on regular trips to tunbridge wells. Standard of continental poor considering high quality of other food. Whether we try here again - we'll see

Location is good, lunch & evening food is great!

The downstairs bar / restaurant had recently been upgraded & was superb. A very good mix of old & new design. The barman / nightwatchman was very welcoming

The downstairs lacked a big open fire.The rooms need upgrading. I dont mind using a key , but the room locks need upgrading to feel more secure - I certainly would not want to leave anything valuable in a room. The shower was really terrible - either boiling hot , or nothing from the cold if you turn it down - a shame as the bathroom was otherwise spotless. Therefore it would be impossible to stay more than one night. The tv needs to be slightly bigger. All of the trim / skirting board running along the wall at the head of the bed was coming away from the wall. Long winding corridors to the rooms need improved lighting & fire exit signs.

Room 10 had a hole in the wall, in a single room you could not swing a cat in. Budget rate , but not great also the heater in room 10 did not work! Good job I was out for the best part of the evening.

Arrived very early in morning but hotel staff were helpful and able to give us a room to get organised for a family funeral

Friendly hotel staff, good bar area.

The hotel rooms and coridors are old and in need of re-decorating. The bathroom was very small.

A Lovely welcome on arrival by the the manageress, check in was quick and efficient. The reception and bar area were all of a clean standard, with the bar/restaurant having some character, as you would expect form a 16th century establishment. The location of the hotel is on the high street and gives you almost immediate access the the local shops. Our room, the Victoria suite was of wonderful character with a four poster bed, original oak paneled walls and sloping floors which added to the character. The shower in the room was of the power type and was far more appropriate than the limited bath. Our children were located in a twin room int he more modern-ish rear of the hotel, their beds were of a decent standard, but there were negatives to this room.

Our children were located at the back of the hotel in a twin room, which is a modern build and not in the same league as our suite. Their room did small of stale air and really could have done with a god airing. Additionally the shower was luke warm and lacked power, which resulted in them having to use our room. A negative on the Victoria Suite/Room was the bath as it was small and uncomfortable, but the shower more than made up for this. My main area of concern was the security to the room which could be described as average with a very loose yale lock. There was a little noise pollution from the bar area below the following morning. However, we we were having a lie in until 10:00 after a party the night before and we did not notice any noise on our early hours return to our room. We would have had breakfast in the hotel but IMHO if feel £10.00 per head is a tad expensive for Tonbridge, particularly as there are sufficient cafes within five minutes walk from the front of the hotel That said, these issues did not detract from our stay there and we would return

Friendly staff, very accommodating and eager to please. Quaint old building in a great location on the High Street. Cute welcome basket in room on arrival. The town was equally charming

The mattress was slightly lumpy, but my main issue was that there was only one spare outlet in the room. Made charging things while working difficult

It was Ok for a budget hotel, room furnishing was reasonably smart.

No hot water.