Best Western The Rose And Crown Hotel  

Easy booking, all questions answered promptly. Very Comfy bed. Welcoming and friendly night staff on late check-in. Thank you

Friendly welcoming staff. Happy to find secure storage for my bike.

Due to the nature of the hotel and layout, it was quite noisy at night.

Staff was nice a friendly.

Our room wasnt clean at all. The linens didnt fit the bed. Overall not happy.

Staff were very helpfull. Breakfast was good, but a little dear. Location and free parking excellent

Room was average to poor for a superior double. Bathroom needs renovating as very tired and rubbish shower.

TV that didn't work properly. No breakfast included in an overpriced room.

The location, the principle reason for choosing this hotel, plus a certain amount of old world charm that I remember from childhood.

I was expecting the price to include breakfast. I was told on arrival that breakfast would be £12 extra - ridiculously excessive. I walked 200 yrds down the road and had a great full cooked breakfast with a cup of tea for £3.99.

The Evening staff upon check-in were fantastic very helpful and informative

The staff in the morning upon checkout were useless, we were told upon booking that breakfast was £8.75 and had thought we had paid for this but when we checked out we were charged £12.50 each. Also we had booked 2 rooms at different times (1 two months previous, 1 the night before) and we paid less for the late booked room than the early!!!

The location was convenient and the staff were very cheerful and nice.

The accommodation is very, very tired and is badly in need of refurbishment. Old mismatched furniture, toilet seat was a cheap thin plastic that moved when you sat on it, plug wall socket hanging off the wall behind the curtain - possibly dangerous, wardrobe doors that don't shut properly without slamming to, radiator without a thermostat, single glazed windows overlooking the tarmac car park - very noisy and particularly disappointing when they said It was the Garden Suite!!! Not a blade of grass nor garden in sight. Went to breakfast at 9 am and hardly anything left out. They had a large party staying but had not replenished the Breakfast foods at self service. The cleaner pulled my bed together but clearly had not stripped it because I had left a pillow down in the bed and this was still there where I left it, like a lump in the bed. I have stayed in Best Western Hotels many times and thought they were all a similar standard but this is the worst I have experienced. I will think twice before booking with them again.

Very uncomfortable bed, shower was terrible! Bedside light wasn't working!! Very old and tired decor!! In the bar in the afternoon and requested something off the bar menu was told there wasn't anyone I. The kitchen! The staff were very nice though in no way their fault just old tired hotel!!

Situated in the town centre, close to country walks, so need for using the car whilst we were there. Lovely big room, would stay here again.

Shower was a bit temperamental .

Extremely helpful and friendly staff throughout the hotel.

High street location.

I misread the booking info and thought breakfast was included in the room price. It cost four pounds more at the hotel than shown on your website The rooms were shabby and the bathroom shower screen was not very clean. Also the toilet was VERY difficult to flush and very noisy refilling.

The professional and friendly staff

The room cleaners in the room at 10am,fortunately we were just about ready to vacate our room.

Everything was excellent cannot praise the staff too much Food to die for

Bar prices need to be reviewed downwards as there are several other facilities in the vicinity with a better price structure

The location was great, right opposite the castle. We were going to a wedding in Tonbridge Wells and we were only 10 minutes walk from the railway station. We were close to National Trust properties too.

The creaky floorboards and the fire doors were heavy just at the top of stairs. You had to open the door and then step back down a stair before you could open the door fully.

Good location Good service

Shower, it was either very hot or very cold They didn't have a charger for my mobile

staff v friendly. Answered all questions re things to do etc effectively and efficiently. Went extra mile nothing a problem. Even booked large taxi for us!

Room needs a bit of updating but not a problem

Good value for money

Squeaky floorboards

the food was very good

Bathroom very poor, shelf tilted unable to keep anything on it. Extractor fan didn't work. Carpet not swept in bedroom also very stained. The whole had a very tired air!

excellent cooked breakfast and very helpful staff.

no thermostatic valves on the radiators in the bedrooms so you couldn't turn the heating down when you wanted to. It was either boiling hot or if you turned it off, very cold.

Huge breakfast

Very poor shower in our room

Reception and bar satff Free car parking Excellent breakfast Location Cleanliness

Nothing

Checking in was easy, the location was very good. Although I did not have dinner it did look very nice!

The room itself was too hot while the bathroom heater did not work so the bathroom was very cold. I stayed in a single room and there appeared to be far too much furniture for the small space. The floor was a little hairy!

Perfect for my trip. Clean and friendly.

Very friendly. Reasonable facilities. Very good value. Easy parking in town centre location.

Not quite everything worked, and my single room was a little bit "snug"