Rosery Country House Hotel

Clean, comfortable, good food and with a friendly service.

The hotel is not slick and updated, could do with a facelift. However the person who checked us in and served breakfast was extremely helpful and friendly, and that more than made up for the tired look if the hotel.

Excellent staff. Good food and a peaceful, quiet stay. Great bathroom.

The setting was beautiful English-country. Cottages were ideal for the group of friends traveling with me.

The setting, the gardens, the staff, the cleanliness. It may seem that we have had a lot of things we didn't like but they were minor and could easily be fixed and we would stay at the hotel again.

Minor points - I kept knocking my leg against the corner of the bed - had a bruise. The mattress or the base of the bed needs changing - we kept rolling into the middle of the bed. Towels were situated at the wrong end of the shower room - towel rail should be positioned outside the shower. Toast was hardly toasted at all. Mushrooms were swimming in liquor. We stayed in Garden Room 3. My daughter and her children were in Garden Room 2 and the shower in there was leaking were the shower head was connected to the hose.

Extremely friendly, helpful and welcoming staff. Lovely room overlooking the pretty garden, nice food, overall very enjoyable stay.

Staff were very courteous and friendly. Food was gorgeous and inexpensive as were the drinks. Lovely location and grounds. We left something behind in the room and it was posted to us within 2 days of our return.

Room was a little tired and basic. Needs a new loo seat and the thermostat control replacing on the shower.

The bar closed too early

Our room over looked the garden and it was beautiful

a safty mat is needed in the shower

Good location for our needs, Friendly owner and staff. We had a garden room which was really nice all in all a good experience.

Friendly helpful staff, large clean room, massive shower room. Good parking. Good food.

Room was not within the hotel, it was a garden room (so outside in the garden)

Most satisfactory for a one night stay, well located for Newmarket.

Staff more than helpful, chef came in early to do our breakfast as our party had an early start, very grateful for that !

leaving !!

We were greeted by the polite staff following our late arrival, and shown to our room. Room was excellent, 4 poster bed, wet room, for the price was absolutely brilliant. Service was great to, served in the bar and made to feel welcome, chef came in early in the morning to cook us breakfast due to an early start, and food quality was very good.

Getting up and out of the 4 poster bed.

Staff extended our checkout on request for no extra charge. They were friendly and welcoming. The bedroom had a lovely garden view and a 4 poster bed. Good breakfast and free wifi

Had no control of the heating in our room- it got a little hot.

Stayed in one of the Garden Rooms it was impressively furnished with a large bathroom. Dinner in the restaurant was good value. We have to stay in the area later in the year will definitely returnn

My only gripe was the church clock chiming but I think it was me awake rather than it waking me up!

staff very helpful great room and breckfast.

no problems at all

The friendly atmosphere, good service and individual attention, like gluten free food on demand

The hotel was excellent,stable room was good size and very clean and the staff were very friendly. My friend and I only stayed one night but both agreed we would stay here again when in the area.

The staff were of the most genuine and helpful/friendly I've met in an English Hotel. They all went the extra mile even arranged a taxi for us prior to our late arrival ......even prior to paying the bill!! Reakfast was lovely too.

A very relaxing, secluded and homely environment with excellent service, kind personnel and good food.

It was within easy reach of Newmarket. The hotel was adequately funished and comfortable.

That the reception is entered via the dining room. This makes the dining room a place of regular traffic in and out and this weekend was cold so the doors opening and closing all the time made it chilly. Its also distracting when having a meal.

Nothing was too much trouble ideal for place to stay when visiting Newmarket and the restaurant food and breakfast a delight.

The Staff were very pleasant, we were made welcome, and Garden Room 1 was excellent. Really liked the four poster and the massive shower area. Breakfast and Dinner were of a high quality.

Pathway from room to restaurant was a little slippery with the wet leaves etc.Blame the British Weather

Despite previous respondent, we found the Garden rooms spacious and comfortable and certainly not 'chalets', they are proper brick buildings. Staff (that we saw) friendly and welcoming. Good variety provided for breakfast and cooked was good quality. Dinner menu fairly ordinary, though my mother's fillet steak was very good. Good value for money - you get what you pay for.

Could have done with a bit more light to get from garden rooms to hotel for dinner. We saw only two members of staff during our stay, the evening waitress and the morning waiter. The chicken that my wife and I had for dinner was rather dry.