The Macdonald Roxburghe Hotel

Quite and well located

Weak staff poor service and a hotel in need of updating

We were given a lovely spacious room on the third floor. It had no view but everything else was very comfortable and clean. The bathroom was very large with separate bath and shower.

They were in the middle of an extensive redecoration program which obviously caused some slight disturbance but the staff kept everything going as smoothly as possible I found the staff to be very helpful.

The staff were extremely courteous and helpful, apart from when the fire alarm went off and nobody seemed to relay any information to the guests.

Room 102 was a great room, tastefully furnished and spacious with a super bathroom but there was an external noise that stopped both my husband and I from sleeping so the staff moved us to room 463. This room was not as good as our first room but we had a better nights sleep. However, after the fire alarm went off there was a continuous pulsating noise and we did not sleep well again. Although the staff were apologetic and were going to ask maintenance to check the room it was the same that night.

room was beautiful staff very nice hotel very clean good facilities

we stayed in room 307 the niose from the traffic out side was unbearable it felt like we were sleeping in the bus station the windows were vibrating even the cups left on the desk were vibrating every time a bus passed which was every minute came back home very tired after not sleeping for three days also no smoking area in any part of the hotel had to go out in front of the hotel were the street was very busy was not very nice

Location was fantastic, rooms very comfortable, nice bar, lovely old building

Prices in the bar were a little expensive - £2.95 for a fruit tea!

The staff were friendly and very helpful, the rooms were comfortable and clean! it was easy access to bus routes, bars, resturants and the castle.

there was generally a very good atmosphere and the staff were very helpful.

I would have preferred a more varied dinner menu

We were able to check in early and could leave our luggage when we first arrived. We were given great di8rections to all the places we wanted to go and nothing was to much trouble All in all a great time away and would definatly re book again.

The closeness to all the main attractions in Edinburgh

The car parking charge is a bit steep but appreciate not many spaces and limited alternatives

Staff and custeomer service

You are the geust

Everything! It was a wondeful holiday and I would stay there anytime!

The room was nice and clean. Bed was really comfortable and the location is brilliant. Staff are nice and accomodating... we were moved to another hotel for one night, but they arranged taxis and we got that night for free.

When we arrived we were told that there were no rooms available due to repairs to the hotel, so we were moved to the "sister hotel" Holyrood that was nowhere near as nice as the Roxburghe. We were then moved back to the Roxburghe after one night. We weren't charged for that night but I just wish had been told in advance that we were gonna be moved.