Crowne Plaza Edinburgh - The Roxburghe    

Proximity to city

Poor quality food in restaurant No free Wifi in rooms

Great location for a tourist, close to shopping and restaurants, highly recommend

Light airy restruant. Swimming Poole and location.

Difficulty finding hotel even with sat nav.

Good size rooms Well equipped bathroom Quiet Comfortable

Location-awkward for private pick-up to stop and collect.

The location and atmosphere were great, the staff very helpful and friendly.

Our room had only a small window and NO view, that was disappointing!

Location and Staff

Small bed and TV

Friendly, helpfully staff. Allowed to check in early, appreciated as currently using still following knee injury. Quietness and comfort of room. Special deal including drink and meal. Great for celebrating our 29th wedding anniversary. Excellent location. Hotel facilities.

Expensive bar prices.

The size of the room and bathroom and large bed.

Water stains on ceilings, cracked window, stain on bedspread, water in shower not particularly hot

The Room and location

The price (Have used equally as nice hotels in same area at much lower price) and location (OK but not great)

Staff was very friendly and helpful, also the location is excellent!

City center location Gym & Spa Courteous & friendly staff

Diificulty of finding parking

Great hotel, good service, nice restaurant and perfect location

Staff were very friendly and hospitable especially Kerry on recption, Farhana at breakfast and Gavin the concierge.

Room was a bit dark otherwise spacious and comfortable.

beds were comfortable. nice to have a pool and spa to relax in, when in a city centre. food was ok.

Not enough staff - at times it felt as if it was self service.

location to shops & bars

problem with car parking

Staff were very helpful. We had our grandchild with us for breakfast and the staff were very good

Everything especially the staff

Good location, excellent staff. Provided the internal noise is addressed in the new wing will definitely return.

Difficult to find, car unloading and locating park poor. Internal constant background noise in the new wing was intolerable, had to move to old wing which was fabulous.

Staff very helpful and friendly

Location and the "Scottish charm" of the facility. The staff is particularily friendly. Suggest asking for the older building.

Hotel location is excellent for the City Centre. Staff first class. We will stay again .

Bed was very small, hardly a double. The bar. Untidy, a mess and bordering on rude service. Shame, lets the side down.

Everything! Loved the location, the wonderful little touches like the the spray for your pillow to help you sleep. The staff were very professional and helpful. The shortbread biscuits - just everything. Thanks

Location in relation to where I worked, but also good for shopping and sight seeing around the New Town area. Well equipped gym. Interesting design across a number of old town houses.

Breakfast service was poor - slow, with many 'managers' seemingly mostly standing around and serving staff lacking in ability to prioritise customer service, E.G. needing to ask for plates at buffet, waiting 10 minutes plus for coffee and a bowl of porridge. Also food lacking in quality and variety and inspiration - ditto for room service.

It is overall clean, beside the cattle which stinks and is not usable.

They have lost my reservation, and put me to sleep in a room so small that the bed was trapped between walls and waredrobe. I had to move the bed against a wall to reach the window. Very unconfortable. The staff coul have give me a refund or a discount but they didn'T. Also the staff does not give informations about what to do in town, not friendly. Very bad experience.

Check-in process was extremely long. Staff claimed that it was the new system but it used to be the same when it was a Macdonald hotel