The Macdonald Roxburghe Hotel  

Check in, out, stay, location, all are good and great. Walking few minutes to shopping princes street and 10 minutes to the castle. Great location

Make sure that the room is not on the side of the hotel, some disturbance in the morning

THe hotel was close to all the sights and shops

The lesiure facilities were not in operation

I can not say that I will choose this hotel again. It did not give me anything positive. It is very expensive for the services it provides . I will rate it the most two star.

Breakfast was very poor in quantity , style and type of food. Our stay was 6 nights and every day for breakfast was scrambled eggs,eggs sunny side up,beacon, sausages. Every day a little after 08:30 ,(breakfast started at 07:00 ), the pans ,bowls, plates and tables were almost completely empty of food. The staff which was in charge of breakfast did not refill the food.I Had to remark and call out to the staff continuously each morning for them to bring out food.This was very expensive breakfast to pay for in comparison for the quality and most of the time there was a shortage. The coffee cups were dirty inside. The manager sent me a letter informing me that I should pay for the whole six nights on the second day of our stay.I Rate this hotel two stars the most.The rooms are not cleaned right there is dust all over the furniture.

Very clean and tidy,great breakfast,great position,

Second day at breakfast ,had to eat my breakfast with people standing along at our table waiting to get to the breakfast counter.

Great location, beautiful hotel. Nice room. Good breakfast. Evening meal nice. Spa treatment...

Room was second floor up and although nice, was quite noisy due to passing traffic, lots of buses and also late night revellers shouting in street that woke us up couple of times. Twin beds not double, would prefer double. Evening meal was nice but menu choice restricted to 2 courses and only certain dishes on spa deal which was dissapointing. Wine also overpriced. Reception staff friendly and efficient at check-in, however on checking out, we were overcharged on bill by approx £40. When I queried the bill and showed proof of cost of room and how much extra we should have paid (ie for a bottle of wine at £18.50 that we had with included evening meal), the member of staff took considerable time pondering whether or not I was right. When they finally realised the bill was wrong, there was no apology whatso ever for their mistake. This is not good customer service. It wasn't the fact that a mistake had been made, more that there was no apology. I left the hotel feeling quite shocked at this. It tainted my whole experience at the Roxburghe and would not return.

The acceptance by the gentleman who helps us parking the car was great. Good there is a parking place opportunity in the garage of the hotel. Location in the middle of the town close to the Princess Street and castle is very well. Equipment of this hotel is very pleasant. The stagiairs are great and hospitable, although you don't recognize them as stagiairs; they perform as professionals. Room and bed were good at the reverse side of the hotel. Breakfast was very ample.

Rooms are too noisy at streetside - no double glass at all while hotel is middle of centre. Shower didn't work: no constant temperature. Too many guests had to wait because of the too small and slowly elevators. The reception of the ladies in the entrance hall was uninterested and not focussed as you should expect in such a hotel. So we had to ask everything by ourselves although she had the reservation in front of her. She didn't pay any attention to our request about the parking place. Service of the hotel wasn't good: we couldn't get help with getting our luggage out of our (in garage) parked car, while we were not allowed to get the luggage out of our car in front of the hotel at the arrival. The stagiairs are great, the rest of the personnel is not really interested.

The size of room is large, location is good.

However, the recepnist service is poor. And they charge 10 £ for Internet per day, and 2£ for using credit card which is unacceptable !

The room was clean and comfortable and I especially liked the location which was central and convenient for sight seeing.

I thought breakfast was overpriced and the service and food wasn't as good as it should have been for the price. I also thought I had read that the tv had lots of channels but this wasn't the case, there was 1 to 5 and sky news.

Spa and location

Parking charged at 19.50 per day. Old fashioned bathroom suite - a shower with fluctuating heat from cold to boiling! Empty minibar! Small bedroom window looking on to a wall.

We stayed in room 230 very comfortable bed and nice to have s hotel room with a bath. Used the sauna, steam room, pool and gym. They need updating but were good to use. Location is excellent, we walked everywhere and castle on your doorstep. Suggest book restaurants in Edinburgh at weekends before you go if you want a table! Concierge were very welcoming and helpful.

The swipe cards for our room didn't work the first time because receptionist had forgotten to authorise them, bit of a pain going back to reception to get it fixed. Ordered breakfast in bed one day and they hadn't put on my tomatoes although I had requested them. On getting back to the room at 10:30pm one night I called room service for a coffee and a bottle water. After half an hour it hadn't arrived so I cancelled it. Nice hotel, shame all staff aren't as helpful as the two men at concierge.

I liked the price and the position for the hotel ie central to shops and other attractions. The view of the castle from the room was lovely. The meals were lovely.

I was not happy with the cervice of the reception staff with their communication regarding complaints regarding the room.The pool was very cold. I have stayed before and enjoyed it but I would think twice now about picking it again.

On a quiet street, but easy walking to the Royal Mile and all it holds. Very helpful staff and lovely rooms. Bed was extra comfy. I was in the old section for my previous stay and think I prefer the new one, even though the older section is charming.

The fire alarm going off was a rather rude awakening, but an adventure nontheless. We didn't evacuate because we felt it was a false alarm. That was silly of us. We were just above the refuse bins and could have done without the solid 10 min of beep-beep-beeping as the garbage trucks backed in to empty the bins. The breakfast buffet was delicious, but for a week's stay it was kind of the same each day. A waffle or French toast option would have been welcome one day a week.