Lancaster London (formerly Royal Lancaster)

good location, hotelroom size reasonable, lobby presentable

your water piping and air contioning/heating system need to be checked before be allowing guess to move in.

excellent location, friendly, helpful staff, booked a city view so didn't expect much but actually had a not bad view of Kensington Gardens and Wembley in the distance

nothing major - bathroom a bit dark and no light above mirror and shower head could not be moved. Breakfast arrangements a bit confusing and weren't really explained until the 2nd day, though to be fair they didn't charge for my 5 year old.

They had no record of my Booking.Com reservation but when I showed them my booking number and a copy of my confirmation they were apologetic and eventually gave us a nice room.

I did not like the fact that they had no record of my reservation through Booking.Com but it did not seem that it was the hotel's fault. We were very stressed whilst we waited to see if they could find us a room.

the comfort, which allowed quiet moments with a good tea and biscuits after a full day walking and shopping in the city

Very courteous staff. Very punctual room service. Excellent location across Hyde Park. The Tube station is only meters around the corner. Taxi stand beside the hotel was very appreciated. Clean spacious rooms. A very highly recommended 4 star hotel.

The breakfasts were excellent but a bit overpriced for a continental breakfast.

First impressions of this hotel were excellent. Its location close to Hyde Park, Oxford Street and the West end of London was great. Also it is very close to the Lancaster Gate underground station so makes moving around London easy.

Pleasant staff. Room not too small. Good location.

The bed was very short.My feet stuck out and I.m only 1.75 meter. Did wonder if by mistake it was put in the room the wrong way around as it seemed very wide. Room 1218.

Very good location, amazing view (were upgraded and had a room in the 18th floor, amazing! Very big and nice rrom, very clean.

It is not really a cheap hotel.

This hotel is very well maintained, with very comfortable beds....a home from home! Excellent value for money would definately return.

The hotel is in a great location to see London and just across the road is Hyde Park. Within walking distance all directions you will find interesting parts of London. We found a nice French restaurant across the road and 5 minutes further up this road good Indian, Chinese and Italian Restaurants and a nice pub and not touristy. The hotel itself is excellent value for money. We had a lovely bright, airy, good sized room and a nice clean bathroom. Ate in the restaurant on our first evening with no complaints there either, nice view out onto street. Staff were very friendly and helpfull. We will certainly use this hotel again escpecially at the rate we paid. Great value for a good, smart London Hotel.

Site seeing and shopping

The cleaning staff entered our room at 08.45 on the day we were leaving. We were not due to book out until mid day. A very unwelcome way to be woken.

I liked the room it fulfilled my expectations. The staff were polite and helpful.The hotel was centrally located and made getting around easy.

The breakfast was limited especially to non-pork eaters.